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Old 11-16-2012, 08:48 AM   #1
Rivet Master
 
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2014 25' FB International
Little Rock , Arkansas
Join Date: Jul 2012
Posts: 591
Dealer Service Wait Times

Is it normal to wait weeks for service on your airstream? I have a couple of warranty issues that need to be addressed (one is my water heater won't shut off, so it HAS to be taken care off before using again). I called my local AS dealer and was told they currently have a 2-3 week wait time, but I can't make an appointment. They told me to drop off my airstream and get it in line for service. Is this typical for RV service centers? Seems like poor customer service to me.....
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Old 11-16-2012, 08:56 AM   #2
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2010 25' FB Flying Cloud
Davenport , Iowa
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my first question is; Did you buy it there? sometimes a dealer will tell you this, as his customers come first. My local dealer will tell me this and will than work me in faster. Usually this is next day; again this depends on work load and cancellations.
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Old 11-16-2012, 01:10 PM   #3
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2010 30' Classic
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South of the river , Minnesota
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A possibility to consider is that your water heater is warrantied by Atwood so you could take it to another dealer if you wish.

2-3 week wait times are common during busy times but not during the off season.

The dealer I use does accept appointments but often the trailer sits on their lot for a week or two before they get to it anyway, although they have usually been accommodating in getting things done if I have a trip scheduled for a particular day.
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