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02-26-2016, 04:22 PM
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#1
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Rivet Master
1974 Argosy 20
2014 20' Flying Cloud
Kooskia
, Idaho
Join Date: Jul 2009
Posts: 4,591
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Dealer/owner technical session
I though you might like to see what Airstreams Northwest is doing to help out customers. This is from the Boise Idaho area dealer branch. I cannot go, but it is nice to see how a dealer gains and retains customers.
"Please join us for our March 2016 Airstream Owner's Clinic where we're covering the Service and Parts subjects that YOU have asked for!
Our next clinic is on Saturday March 19, 2016 from 10am-12pm. The clinic will be followed with complimentary refreshments.
The topics covered at this clinic will be:
De-winterization
Exterior Wash and Wax Tips for your Airstream
Benefits of Solar installation
Benefits of adding a Three Stage Converter
Battery Maintenance Tips
Appliance Service After Winterization
Last 30 to 45 minutes for Q&A"
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02-26-2016, 05:31 PM
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#2
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Rivet Master
2015 25' Flying Cloud
Bend
, Oregon
Join Date: Sep 2014
Posts: 762
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I got that email too for the Portland dealer. I can't go either but I would like too!
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02-26-2016, 06:23 PM
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#3
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4 Rivet Member
2015 30' Classic
Sherwood
, Oregon
Join Date: Mar 2015
Posts: 479
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I plan to attend the Portland clinic, did so for the last two and found them to be very helpful.
__________________
2015 Classic 30A, Blue OX Sway Pro, 2016 F350 4x4 Ultimate Lariat crew cab SRW, LWB, 6.7 PSD, 20" wheels, Ingot Silver Metallic, DiamondBack tonneau cover, TrailFX wheel-to-wheel step bars.
Sold: 2014 25FB International Serenity
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02-26-2016, 07:00 PM
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#4
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Rivet Master
Currently Looking...
Walnut Creek
, California
Join Date: May 2015
Posts: 3,952
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May not attend, but got the E-mail from the SF Bay area dealer as well. At the last one, we got a tour of the Service area and a closing conversation about their interface with JC to communicate customer issues and solutions. Pat
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02-28-2016, 11:20 AM
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#5
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Rivet Master
2016 27' Flying Cloud
Georgetown
, Texas
Join Date: Oct 2008
Posts: 796
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Quote:
Originally Posted by idroba
I though you might like to see what Airstreams Northwest is doing to help out customers. This is from the Boise Idaho area dealer branch. I cannot go, but it is nice to see how a dealer gains and retains customers.
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That's definitely a great service by a dealership. I wish our local Airstream dealership was like that. Anytime we take our Airstream in for service we are lucky to get out of there without them screwing up what it was taken in to have service performed or without them breaking something else unrelated. It's not a good feeling being "held hostage" to take our Airstream to our local Austin dealership for warranty service. Anything this is not warranty related ... I do myself or take to another "non Airstream dealership" because the service I get elsewhere is much better than the Airstream dealership here in Austin. It makes me question how Airstream's Service leadership assesses and onboards their dealerships/service centers with the crappy service we receive here in Austin.
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02-28-2016, 12:25 PM
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#6
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Rivet Master
2012 25' Flying Cloud
Battle Lake
, Minnesota
Join Date: Jun 2009
Posts: 7,714
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Most of us would be thrilled if dealerships would all provide an actual and thorough pre-delivery inspection, correct those assembly, transportation, and inventory defects, then follow with good, reliable, skilled service and repairs. As it is the situation is miserable for many customers. Lots of complaints about factory quality, but the is where the buyer meets his new Airstream.
If Airstreams Northwest is taking care of customers' Airstreams, and also providing these training clinics, they are among the few on top of the heap.
Reading this forum for awhile, it becomes more clear which ones are in this unique group, and which ones are not.
__________________
Doug and Cheryl
2012 FC RB, Michelin 16, ProPride 1400
2016 Ram 1500 Laramie Crew Cab 4X4 Ecodiesel 3.92 axles
The Truth is More Important Than the Facts
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02-28-2016, 01:13 PM
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#7
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3 Rivet Member
2016 30' Classic
Santa Rosa
, California
Join Date: Apr 2015
Posts: 145
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I'm going to the SF Bay Area clinic in March. Glad to read PKI's post about the previous clinic. Will share how clinic #2 goes....
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02-28-2016, 02:08 PM
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#8
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Rivet Master
Currently Looking...
Walnut Creek
, California
Join Date: May 2015
Posts: 3,952
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It is a good opportunity to develop a relationship with the Service team. The experience of the owners who attend is helpful fodder for review and learning. The clinic is good reinforcement for new trailer walk through information and a great opportunity to get questions answered. Now, if they could just explain how to make that stereo control work. Pat
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