Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-25-2012, 10:40 AM   #1
2 Rivet Member
 
Austin , Texas
Join Date: Feb 2012
Posts: 30
Camper Clinic 2 alternatives in Central Texas

Hey everyone.

I was wondering if anyone had any advice on either places in the Austin area that do general Airstream check ups and minor work other than Camper Clinic 2.

Alternatively, would you trust a non-Airstream dealer to do work on a 1966 Globetrotter?

I don't think I can handle the rudeness, take it or leave it, rude attitude of the woman who sits behind the counter and handles all of the stuff at the service counter of Camper Clinic 2. She should not be in customer relations because the lady is just bitter.

They also had me bring in my Airstream last week with the possibility of my issues getting looked at, with an official date of Tuesday. I called her today, and she's decided that tomorrow might be when they get to it.

I have clients that I deal with because my business is based on my Airstream... this sort of uncertainty being placed on me being able to help out at an Easter Seals event because of repairs at a dealer isn't something I'm really psyched about.

So yeah. For the kind of repairs you can't do yourself, in this case it's been electrical wiring, where would you take your trailer?
__________________

__________________
AustinToast is offline   Reply With Quote
Old 09-25-2012, 12:19 PM   #2
Rivet Master
 
Melody Ranch's Avatar
 
1956 22' Flying Cloud
1953 32' Liner
1955 22' Safari
Valley View , Texas
Join Date: Jan 2006
Posts: 3,960
Images: 78
Send a message via Skype™ to Melody Ranch
Give "TOP" a call. Explain the situation ....I bet he will help. Do a search here yo get in contact.
__________________

__________________
"If it can't be reduced, reused, repaired, rebuilt, refurbished, refinished, resold, recycled or composted
then it should be restricted, redesigned or removed from production."
Melody Ranch is offline   Reply With Quote
Old 09-25-2012, 12:36 PM   #3
Moderator
 
DKB_SATX's Avatar

 
2017 26' Flying Cloud
1976 Argosy 28
Alamo Heights , Texas
Join Date: Aug 2006
Posts: 6,401
Images: 1
Blog Entries: 7
Quote:
Originally Posted by Melody Ranch View Post
Give "TOP" a call. Explain the situation ....I bet he will help. Do a search here yo get in contact.
I'll second that recommendation. There's contact info on the fb page for Top's Vintage Trailer Works.

Oh and by the way, the shop is located in Nolanville, just west of Belton. It's less than 70 miles from the downtown Austin.
__________________
David

Zero Gravitas 2017 Flying Cloud 26U | Il Progetto 1976 Argosy 28 Center Bath | WBCCI# 15566

He has all of the virtues I dislike and none of the vices I admire. Sir Winston Churchill
DKB_SATX is offline   Reply With Quote
Old 09-25-2012, 12:38 PM   #4
Rivet Master
 
1989 34.5' Airstream 345
Silverton , Colorado
Join Date: Oct 2003
Posts: 2,101
Version:1.0 StartHTML:0000000180 EndHTML:0000003498 StartFragment:0000002565 EndFragment:0000003462 SourceURL:file://localhost/Users/Bertch/Desktop/Forum%20draft%20reply.doc @font-face { font-family: "Times New Roman"; }@font-face { font-family: "Geneva"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }table.MsoNormalTable { font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } I agree! Its been a few years, since we went there. There was no gripe with the work they did, but trying to check out, is another story. I dont know if it was that same lady, but the same attitude. When Michael came back out to the car, you could see his BP was way too high, his face was flushed, and that vein on his forehead was sticking out. Not worth it. Well never go back! Well just get whatever, done on the road.


Tracy
__________________
Michael & Tracy
1989 345 Motorhome
CHARTER MEMBERS: FOUR CORNERS UNIT, AND PROUD OF IT!!!
We live for the moment, 'cause when you get there, it's gone...
ScrapIrony-2 is offline   Reply With Quote
Old 09-25-2012, 06:12 PM   #5
Top
Always learning
 
Top's Avatar
 
1972 29' Ambassador
1962 19' Globetrotter
1951 21' Flying Cloud
Central , Texas
Join Date: Oct 2010
Posts: 2,779
Images: 24
Blog Entries: 2
Send a message via Yahoo to Top
Top's Vintage Trailer Works

AustinToast,
I would be very happy to help you any way I can. Give me a call if you like at 254-258-7095 or email at pb379_2010@me.com.

Melody and DKB, thanks for the recommendation

Thanks,
__________________
Lance

Work is never done, so take time to play!
Top is offline   Reply With Quote
Old 09-25-2012, 06:31 PM   #6
Rivet Master
 
Pahaska's Avatar
 
2014 Interstate Ext. Coach
Hays County , Texas
Join Date: Jun 2002
Posts: 5,822
Images: 3
I had some body work done there recently and the work was really good. I wholeheartedly agree that the human interface at the desk is sorely lacking any tact. It wasn't that way in the past.
__________________
John W. Irwin
2014.5 Touring Coach, "Sabre-Dog IV"
WBCCI #9632
Pahaska is offline   Reply With Quote
Old 09-25-2012, 07:58 PM   #7
Rivet Master
 
Frank&Mike's Avatar

 
2016 27' Flying Cloud
Georgetown , Texas
Join Date: Oct 2008
Posts: 726
Images: 2
We Speak from Experience

Top's Vintage Trailer Works is our choice for all RV service. Lance (TOP) has done extensive repairs and service on our 2007 Airstream and all the work was exceptional. And when you pay your bill with Lance you feel like your business is welcomed and you want to return again.
__________________
Frank&Mike is offline   Reply With Quote
Old 09-26-2012, 04:15 PM   #8
New Member
 
Buda , Texas
Join Date: Sep 2012
Posts: 1
Austin Toast,
I am extremely sorry that this occured with your visit here. Please contact Melanie or Kim for any future service requests, I guarantee you won't have any attitude with either of them. Any time anyone has a concern with any aspect of this store, please contact me so I can address it. Click on "contact gm" at www.camperclinic2.com.
With my Apologies, Drgood (Don)
__________________
Drgood is offline   Reply With Quote
Old 09-26-2012, 11:13 PM   #9
2 Rivet Member
 
tinyhome's Avatar
 
Currently Looking...
Currently Looking...
Victoria , Texas
Join Date: Aug 2012
Posts: 20
This post reminds me of an Angie's list commercial. Great to hear someone warn others about their negative experience. Airstreams are all about fun, hope this company changes.
__________________
tinyhome is offline   Reply With Quote
Old 09-27-2012, 08:20 AM   #10
3 Rivet Member
 
extiger's Avatar
 
2011 30' Classic
Kingwood , Texas
Join Date: Mar 2007
Posts: 219
Images: 1
I am another with a less than stellar experience at Camper Clinic. Lucinda has somehow missed the memo that RV service is about making customers happy. A quick search of this site reveals several threads about AS owners service and sales experiences at CC. Melanie is nice to work with but Les was quick to through her under the bus when there was a problem.
__________________
2011 30' Classic
2015 Ford F250 4X4 Platinum
ProPride Hitch
extiger is offline   Reply With Quote
Old 09-27-2012, 09:06 AM   #11
Rivet Master
 
blkmagikca's Avatar

 
1987 32' Excella
Nepean , Ontario
Join Date: Mar 2006
Posts: 1,133
There are dealers who are not just AS dealers. They tend to concentrate on sales of other, more expensive RV's, such as large class A motorhomes. Their service departments' priority is to do pre-delivery service on their sales (keep in mind that the profit they make in selling a $750K class A is far more important to them) - service to customers who did not purchase from them is given a very low priority. Because of this, and the fact that they do not stock parts for older AS's, I service my Excella at Jackson Center. True, you cannot just waltz in and get same-day service, but they adhere to an appointment, have the knowledge to service non-current models and the work is done right. I've developed a routine that when I go from Eastern Ontario to AZ, NM, CA, NV for the winter, I pass through Jackson Center and have my Excella serviced; I even do this again on the return trip in the spring, as my winter trip is about 10,000 miles - the summer trips, including an 8-day 2,300 mile round trip from Northern Ontario, runs about 4,000 miles. I'm guided by the old adage that an ounce of prevention is worth a pound of cure - I don't want to have unnecessary emergency repairs where competent service would have prevented it.
__________________
VE3JDZ
AIR 12148
1987 Excella 32-foot
1999 Dodge Ram 2500HD Diesel
blkmagikca is offline   Reply With Quote
Old 09-27-2012, 09:21 AM   #12
Moderator
 
DKB_SATX's Avatar

 
2017 26' Flying Cloud
1976 Argosy 28
Alamo Heights , Texas
Join Date: Aug 2006
Posts: 6,401
Images: 1
Blog Entries: 7
Quote:
Originally Posted by blkmagikca View Post
There are dealers who are not just AS dealers. They tend to concentrate on sales of other, more expensive RV's, such as large class A motorhomes. Their service departments' priority is to do pre-delivery service on their sales (keep in mind that the profit they make in selling a $750K class A is far more important to them) - service to customers who did not purchase from them is given a very low priority. Because of this, and the fact that they do not stock parts for older AS's, I service my Excella at Jackson Center. True, you cannot just waltz in and get same-day service, but they adhere to an appointment, have the knowledge to service non-current models and the work is done right. I've developed a routine that when I go from Eastern Ontario to AZ, NM, CA, NV for the winter, I pass through Jackson Center and have my Excella serviced; I even do this again on the return trip in the spring, as my winter trip is about 10,000 miles - the summer trips, including an 8-day 2,300 mile round trip from Northern Ontario, runs about 4,000 miles. I'm guided by the old adage that an ounce of prevention is worth a pound of cure - I don't want to have unnecessary emergency repairs where competent service would have prevented it.
As a general rule I see the point you're making, however for the dealer that's the topic of this thread, Airstream is their high-dollar offering. No Class A mohos, I think, just Interstates and some Class C offerings, the rest being trailers and 5th wheels.
__________________
David

Zero Gravitas 2017 Flying Cloud 26U | Il Progetto 1976 Argosy 28 Center Bath | WBCCI# 15566

He has all of the virtues I dislike and none of the vices I admire. Sir Winston Churchill
DKB_SATX is offline   Reply With Quote
Old 09-27-2012, 08:30 PM   #13
2 Rivet Member
 
Austin , Texas
Join Date: Feb 2012
Posts: 30
I appreciate the attention from the manager of the store, and the recent work that was done was done well.

I hate to burn bridges with a local company, especially one who is as committed to Airstreams as I am, and that wasn't exactly my intention.

My business is all about customer service, I work in the wedding industry and have for just over half a decade. I think maybe that's why I'm particularly sensitive to relations with clients.

I think in the end, most of the things that need to be done are things I'll end up doing myself because I like the satisfaction of it all. It's really electrical situations where I end up getting out of my league.

I'm also honestly a little freaked out that a repack on the bearings for a two-tire system was quoted at $272. That's a bit obscene for what's involved.
__________________
AustinToast is offline   Reply With Quote
Old 09-27-2012, 08:50 PM   #14
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by AustinToast View Post
I appreciate the attention from the manager of the store, and the recent work that was done was done well.

I hate to burn bridges with a local company, especially one who is as committed to Airstreams as I am, and that wasn't exactly my intention.

My business is all about customer service, I work in the wedding industry and have for just over half a decade. I think maybe that's why I'm particularly sensitive to relations with clients.

I think in the end, most of the things that need to be done are things I'll end up doing myself because I like the satisfaction of it all. It's really electrical situations where I end up getting out of my league.

I'm also honestly a little freaked out that a repack on the bearings for a two-tire system was quoted at $272. That's a bit obscene for what's involved.

Packing bearings should be a part of a "major brake".

If the brakes are not addressed, and only the bearings are packed, I doubt that you will have any brakes.

When the dust and dirt etc, within the drum is disturbed, the brakes will be lost.

Then, but of course, the owner is furious because the brakes worked when the coach was brought in.

In fairness, a major brake on a single axle, runs about 2.5 hours, plus parts.

A good shop will automatically replace the grease seals, as they should be.

Andy
__________________

__________________
Inland RV Center, In is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:24 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.