We are seeing water drain on the outside as well, so know the drain is not stopped up, it's by wheel. No we didn't have any windows or vents open. We do have high humidity. Also it never cut off. The one in bedroom would come on and off like normal. We just picked it up from dealer last week. Thanks everyone!
The unit is probably not sealed to the roof properly. The closed cell foam strips between the unit and the roof may not be compressed correctly or there is a small gap in that sealing foam somewhere. The foam is supposed to be compressed to 1/2 it's starting thickness when bolting the unit to the roof. Should be an easy dealer fix.
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