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11-17-2019, 09:48 AM
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#1
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1 Rivet Member
2022 25' Globetrotter
Salt Lake
, Utah
Join Date: May 2019
Posts: 12
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ball coupler recall
We are getting ready to purchase a 2019 or maybe a 2020 Globetrotter. We just heard about the recall. We are wondering if we should wait until the problem is fixed at the factory or go ahead and get one with the modification that will ensure the proper clamping force.
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11-17-2019, 01:47 PM
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#3
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Rivet Master
2020 28' Flying Cloud
2017 23' Flying Cloud
Hiawassee
, Georgia
Join Date: May 2017
Posts: 1,415
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I believe the dealers have the kit to test the couplers. Insist that yours be tested prior to purchase.
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11-17-2019, 02:54 PM
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#4
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Rivet Master
1974 Argosy 26
Morrill
, Nebraska
Join Date: Nov 2009
Posts: 6,014
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If I were to have the coupler replaced. I would insist on a Bulldog coupler.
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11-17-2019, 05:43 PM
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#5
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Rivet Master
2009 25' FB Classic
Scottsdale
, Arizona
Join Date: Jul 2009
Posts: 850
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Quote:
Originally Posted by heymana
We are getting ready to purchase a 2019 or maybe a 2020 Globetrotter. We just heard about the recall. We are wondering if we should wait until the problem is fixed at the factory or go ahead and get one with the modification that will ensure the proper clamping force.
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Airstream will notify owners, and will send a temporary use adaptor that can be slipped over the ball portion of the coupler to allow owners to tow their trailers. For the final remedy, dealers will add a shim plate to the backside of the ball coupler clamp to put it in position to apply the required clamping force on the tow ball, free of charge. The recall, #19V753000, is expected to begin December 20, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 extension 7401 or 7411.
__________________
Bob & Julie # 5587, 4CU in AZ
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11-20-2019, 08:44 AM
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#6
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2 Rivet Member
2020 25' Flying Cloud
Alexandria
, Minnesota
Join Date: Nov 2019
Posts: 29
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Quote:
Originally Posted by julie-bob
airstream will notify owners, and will send a temporary use adaptor that can be slipped over the ball portion of the coupler to allow owners to tow their trailers. For the final remedy, dealers will add a shim plate to the backside of the ball coupler clamp to put it in position to apply the required clamping force on the tow ball, free of charge. The recall, #19v753000, is expected to begin december 20, 2019. Owners may contact airstream customer service at 1-877-596-6505 or 1-937-596-6111 extension 7401 or 7411.
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This coupler is welded soundly to the A frame , so there is no easy replacement/ alternative brand. AS is providing a shim? That sounds a bit flimsy?
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11-20-2019, 01:49 PM
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#7
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Rivet Master
2020 25' Globetrotter
Santa Rosa
, California
Join Date: Feb 2017
Posts: 1,845
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Quote:
Originally Posted by cicho69
Attachment 356566
This coupler is welded soundly to the A frame , so there is no easy replacement/ alternative brand. AS is providing a shim? That sounds a bit flimsy?
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Read through the thread referenced in post #2 above. The problem and solution are thoroughly discussed there but the bottom line is that, given what the actual concern is, shimming is a perfectly reasonable solution.
__________________
Mike
2020 25' Globetrotter Twin | 2024 GMC Sierra 2500HD Denali Ult. 4x4 Duramax
400Ah Battle Born lithium battery string | 580W solar (400W roof 180W portable)
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11-20-2019, 02:28 PM
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#8
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4 Rivet Member
Currently Looking...
New Hyde Park
, New York
Join Date: Oct 2017
Posts: 429
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Well said, Mike
__________________
Bruce
2021 Ram 1500 Laramie - 5.7L Hemi eTORQUE
Airstream Club International #2600
I’d rather be camping is an understatement!
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11-20-2019, 09:04 PM
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#9
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2 Rivet Member
Commercial Member
Boyden
, Iowa
Join Date: Sep 2019
Posts: 69
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Quote:
Originally Posted by cicho69
Attachment 356566
This coupler is welded soundly to the A frame , so there is no easy replacement/ alternative brand. AS is providing a shim? That sounds a bit flimsy?
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Cicho - if you have concerns about the shim please let me know i can run you through all the details !
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11-21-2019, 06:21 AM
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#10
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2 Rivet Member
2020 25' Flying Cloud
Alexandria
, Minnesota
Join Date: Nov 2019
Posts: 29
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Quote:
Originally Posted by mikeinca
Read through the thread referenced in post #2 above. The problem and solution are thoroughly discussed there but the bottom line is that, given what the actual concern is, shimming is a perfectly reasonable solution.
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My point is shims are utilized in assembly for variances. A coupler is a 5-6 piece assembly. Why wouldn't the tolerances been tightened in the original design? The coupler should have been thoroughly tested by the mfgr prior to its release!!!
I know AS did not design this coupler, it came on their new chassis. Did that chassis mfgr use this as a better design or a cost savings?
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11-21-2019, 02:22 PM
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#11
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2 Rivet Member
Commercial Member
Boyden
, Iowa
Join Date: Sep 2019
Posts: 69
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Quote:
Originally Posted by cicho69
My point is shims are utilized in assembly for variances. A coupler is a 5-6 piece assembly. Why wouldn't the tolerances been tightened in the original design? The coupler should have been thoroughly tested by the mfgr prior to its release!!!
I know AS did not design this coupler, it came on their new chassis. Did that chassis mfgr use this as a better design or a cost savings?
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Cicho - The design of the coupler is not to blame, every part within the coupler has tolerances plus and minus that are accounted for. It was a welding fixture problem that let a part be welded in the wrong spot.
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11-22-2019, 07:27 AM
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#12
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2 Rivet Member
2020 25' Flying Cloud
Alexandria
, Minnesota
Join Date: Nov 2019
Posts: 29
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Quote:
Originally Posted by Demco
Cicho - The design of the coupler is not to blame, every part within the coupler has tolerances plus and minus that are accounted for. It was a welding fixture problem that let a part be welded in the wrong spot.
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So it's the positioning of 'internally welded backing plate' that the under jaw slides against, right?
If so, what thickness shim will be utilized? Is it to be welded on the face of the backing plate? or the back of the jaw?
I do see a bit of wear in the back of ball section of the body on my unit with only about 2000 miles.
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