Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-15-2012, 10:21 PM   #1
Rivet Master
 
dkottum's Avatar
 
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 7,716
At Jackson Center

We are in Jackson Center Service Center to fix leaky, corrosive clearance lights (they replaced them) and a loose door hinge, buy a few goodies at the Store, and get a factory tour. We are impressed with the whole operation on our first visit, these are nice people and very helpful.

A couple of notes at the tour:

1) They are building 31 trailers a week

2) I saw a new Classic on the line with Eddie Bauer style wheels and 16" Michelins, and stainless steel stove vent. Other Classics on the line had 15" GYMs and plastic stove vent. This leads me to suspect you can order a new trailer with such upgrades, something my dealer denied.

3) All cabinetry assembled in the factory of plywood or solid wood, no particle board. All upholstery cut and sewn in the factory.

4) They allowed us to go into some partially completed trailers during assembly, and ask the workers questions. Very useful in understanding how they are constructed.

5) Showed us the water leak test rooms, and said only 4 % of new Airstreams have leaks. (For me 100% on my two new trailers, although minor leaks at pano windows and door hinge.)

Highly recommend a visit for repair work, Service Center very good and have the parts at hand, and to see the factory.

doug k
__________________

__________________
dkottum is offline   Reply With Quote
Old 10-16-2012, 06:14 AM   #2
4 Rivet Member
 
2005 28' Safari
saline , Michigan
Join Date: Aug 2010
Posts: 408
Who was your tour guide? When we went last year, we were guided by an employee who had been there over 50 years. He was amazing. Fortunately, we live only about 150 miles from there and I was likewise impressed with service and wouldn't hesitate to take our trailer there. Kos
__________________

__________________
Kosm1o is offline   Reply With Quote
Old 10-16-2012, 06:40 AM   #3
Well Preserved

 
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,193
Quote:
Originally Posted by dkottum View Post
2) I saw a new Classic on the line with Eddie Bauer style wheels and 16" Michelins, and stainless steel stove vent. Other Classics on the line had 15" GYMs and plastic stove vent. This leads me to suspect you can order a new trailer with such upgrades, something my dealer denied.
Last I knew, there was a $500 change order, plus the cost of the parts installed.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
overlander63 is offline   Reply With Quote
Old 10-16-2012, 06:58 AM   #4
Rivet Master
 
BradS's Avatar
 
2006 22' International CCD
1957 26' Overlander
Plymouth , Minnesota
Join Date: Feb 2006
Posts: 526
Images: 14
When we bought our trailer a few years ago, we were also told by the dealer that upgrades and or changes were not allowed. I will never understand why some dealers are so against allowing people to buy what they really want. I am learning that you can have anything you want if you can find a sales person that does their job
__________________
My 57 Overlander thread ( Holly is her name)
http://www.airforums.com/forums/f97/...eak-62257.html

"Life itself is the most wonderful fairy tale"
(Hans Christian Andersen)

WBCCI 10289
TAC MN-69
AIR 11240
BradS is offline   Reply With Quote
Old 10-16-2012, 07:56 AM   #5
3 Rivet Member
 
2012 25' FB Flying Cloud
Grand Rapids , Michigan
Join Date: Sep 2012
Posts: 163
When we were there 2 weeks ago, they had a 30 on the line going to China. It is an impressive tour. Staying out at the Terraport is fun. We met some great people who were extremely helpful to a couple of newbies like us.
__________________
Jwestman is offline   Reply With Quote
Old 10-16-2012, 08:23 AM   #6
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by Kosm1o View Post
Who was your tour guide? When we went last year, we were guided by an employee who had been there over 50 years. He was amazing. Fortunately, we live only about 150 miles from there and I was likewise impressed with service and wouldn't hesitate to take our trailer there. Kos
Most likely,the guide was Don Ambos.

He was the Jackson Center service manager over 40 years ago.

Nice guy, even in his senior years.

Andy
__________________
Inland RV Center, In is offline   Reply With Quote
Old 10-16-2012, 08:48 AM   #7
Rivet Master
 
SteveH's Avatar
 
2005 39' Land Yacht 390 XL 396
Common Sense , Texas
Join Date: Sep 2007
Posts: 5,311
Quote:
Originally Posted by dkottum View Post
3) All cabinetry assembled in the factory of plywood or solid wood, no particle board. All upholstery cut and sewn in the factory.

doug k
Unless they've changed in the last couple of years, that's not totally true.

We've got a '10 31' Classic, and I accidentally, and unknowingly spilled some water that set under our computer over night, and the "writing table" swelled up from the water. Come to find out, it is laminate over particle board in the center section, and Airstream wanted $640 for just the new table part, not the entire cabinet.

Had a new one built out of solid wood at a local cabinet shop for $145.
__________________
SteveH is offline   Reply With Quote
Old 10-16-2012, 11:06 AM   #8
Rivet Master
 
dkottum's Avatar
 
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 7,716
Andy, it was Don Ambos and he is a terrific and knowledgeable fellow. Very proud of his Airstream legacy.

Steve H, I think all particle board is gone. Our 2012 has none and there was none at the wood working/cabinets section of the factory. The Classic hickory components are milled by a nearby shop and assembled at Airstream.

These folks are extremely helpful in every way, a pleasure to be here.

doug k
__________________
dkottum is offline   Reply With Quote
Old 10-16-2012, 11:27 AM   #9
Rivet Master
 
vswingfield's Avatar
 
1983 34' Excella
1967 24' Tradewind
Little Rock , Arkansas
Join Date: Nov 2006
Posts: 3,773
Images: 32
Don't know what Airstream is doing about it now, but in the furniture industry particle board is common under laminate. Even on fairly high-end furniture. (Fairly high-end, since truly high-end would not have laminate anyway.)

I was once told by a furniture salesman that you had to use particle board under laminate, you couldn't put laminate on plywood. Gotta love salesmen sometimes.

To be honest, I've never seen laminate on anything but particle board. Except in my Excella, of course. But I did that myself.
__________________
Vaughan
vswingfield is offline   Reply With Quote
Old 10-16-2012, 12:28 PM   #10
Rivet Master
 
SteveH's Avatar
 
2005 39' Land Yacht 390 XL 396
Common Sense , Texas
Join Date: Sep 2007
Posts: 5,311
Quote:
Originally Posted by dkottum View Post
Steve H, I think all particle board is gone. Our 2012 has none and there was none at the wood working/cabinets section of the factory. The Classic hickory components are milled by a nearby shop and assembled at Airstream.

doug k
Mine is the Classic with the Hickory interior, and the writing table center section is laminate over particle board. You can't easily tell it by looking because it has wood laminate on each side, and good quality. The way you can tell is by looking for a joint in the center section of the table, and if you can not see one, or if there is not a matching joint on the reverse side, it's wood laminate over particle board.

The main dinette table, however is solid wood, and you can tell it is by the joints, and the cross pieces underneath to keep it from warping.

I suggest you don't get yours wet.
__________________
SteveH is offline   Reply With Quote
Old 10-16-2012, 12:44 PM   #11
Moderator
 
DKB_SATX's Avatar

 
2017 26' Flying Cloud
1976 Argosy 28
Alamo Heights , Texas
Join Date: Aug 2006
Posts: 6,401
Images: 1
Blog Entries: 7
Quote:
Originally Posted by BradS View Post
When we bought our trailer a few years ago, we were also told by the dealer that upgrades and or changes were not allowed. I will never understand why some dealers are so against allowing people to buy what they really want. I am learning that you can have anything you want if you can find a sales person that does their job
Lots of sales operations like RVs and automobiles have a strong preference to sell whatever's on the lot, regardless of what the customer wants/needs. Unhelpful sales personnel should become unemployed sales personnel, because we should take our business to a salesman or dealership that wants it.
__________________
David

Zero Gravitas 2017 Flying Cloud 26U | Il Progetto 1976 Argosy 28 Center Bath | WBCCI# 15566

He has all of the virtues I dislike and none of the vices I admire. Sir Winston Churchill
DKB_SATX is offline   Reply With Quote
Old 10-16-2012, 01:12 PM   #12
moderator
Commercial Member
 
Airslide's Avatar

 
2014 23' FB International
Currently Looking...
Wilton , California
Join Date: Aug 2008
Posts: 1,705
Images: 50
Send a message via Yahoo to Airslide
Thanks for the update. Glad to hear that your experience was consistant with others. This too is on my bucket list of places to visit.
__________________
"Old fashioned service on your late model Airstream"

https://www.facebook.com/VinniesNort...ir?ref=tn_tnmn
Airslide is offline   Reply With Quote
Old 10-16-2012, 01:22 PM   #13
Moderator
 
jcanavera's Avatar

 
2004 30' Classic Slideout
Fenton , Missouri
Join Date: Mar 2002
Posts: 9,002
Images: 143
Send a message via AIM to jcanavera Send a message via Skype™ to jcanavera
I was given a similar story from my dealer when I ordered my 2001 Safari. In this case the trailer did not come with a spare tire and carrier option. The dealer said he would do this modification after the trailer was delivered to the dealership. I wanted a factory build rather than having to have the underbelly cut and retrofitted by the dealer. I called the factory and they said since this was doable and I subsequently informed the dealer that the factory said it was okay. They placed the order and my Safari had the modifications done there. No up charges other than the actual cost of the tire and wheel.

Call and check before taking the dealer's word.

Jack
__________________
Jack Canavera
STL Mo.
AIR #56
'04 Classic 30' S.O.,'03 GMC Savana 2500,'14 Honda CTX 700
jcanavera is offline   Reply With Quote
Old 10-16-2012, 01:27 PM   #14
Site Team
 
azflycaster's Avatar
 
1975 25' Tradewind
Dewey , Arizona
Join Date: Mar 2005
Posts: 12,127
Images: 62
Blog Entries: 1
Don does a great job with the tour and as he mentioned on our visit in July, the Airstream factory tour is one of the top 10 tours in the US.

10 must-see American factory tours | Fox News
__________________

__________________

Richard

Wally Byam Airstream Club 7513
azflycaster is online now   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 12:43 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.