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Old 05-11-2016, 07:43 AM   #15
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We use TampaRV and they have been very good. North Trail is closer but would not service ours.

Their excuse was "We do not sell that model so they don't service them."

Talked to JC and all AS dealers are required to service any and all model AS or they are in violation of their contract/agreement.


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Old 05-11-2016, 08:25 AM   #16
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Another vote for Sanders. I have sent several clients there for service or warranty work and they have always been taken care of properly.

Ditto on beach bum's comments though. They are a relatively small family run shop that actually care about the work they do!!!!!


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Old 05-11-2016, 11:23 AM   #17
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We bought our Interstate at North Trail RV in Fort Myers. Later we had some service there. The problem was with the Kenwood radio and difficult to diagnose. I can't blame them much.

Later I went to Tampa RV. First it took for ever to get an appointment. Second, I felt taken advantage of and over charged. Third, it didn't seem that they were very competent. I can't recommend them, even though they are convenient for me.

Glad to hear about Sanders. Wish they were closer to Tampa!
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Old 05-11-2016, 11:37 AM   #18
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If your only options were Tampa or Orlando, I would leave it broken! Tampa has the worst reputation. I would take mine to Sanders in Alachua. Good people to deal with. Trust me I have been to both.
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Old 05-11-2016, 12:20 PM   #19
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Definitely DO NOT go to the AS dealership in Winter Park/Orlando. I bought my 2015 Bambi 16' there and they are not at all responsive. I will take it to JD Sanders and wait if I have to for service. JD Sanders is very helpful & extremely customer service oriented.
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Old 05-11-2016, 12:23 PM   #20
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That is sad to hear. I guess JD Sanders it is.

I am getting my new (to me) trailer next week from Colonial RV, and I have a positive mindset that everything will be fine. But if I ever need service, I guess it depends on whether the trailer is towable or not. If it is towable, I can take it to JD or somewhere, but if not, I will need someone to come to me. I guess that will be if there is a problem with tires or brakes. And I intend to take care of all the small stuff myself.
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Old 05-11-2016, 01:09 PM   #21
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You can do tires and brakes

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Originally Posted by FCStreamer View Post
That is sad to hear. I guess JD Sanders it is.

I am getting my new (to me) trailer next week from Colonial RV, and I have a positive mindset that everything will be fine. But if I ever need service, I guess it depends on whether the trailer is towable or not. If it is towable, I can take it to JD or somewhere, but if not, I will need someone to come to me. I guess that will be if there is a problem with tires or brakes. And I intend to take care of all the small stuff myself.
If you can change a flat tire, you can do tires and brakes.

New tires - jack up one side, remove wheels, take to tire shop, remount, rinse and repeat for other side. As an alternative, get two trailer aids, roll up front tires on them, pull rears and take to tire shop. Rinse and repeat for fronts.

Brakes done similarly. Drums, remove wheel, pop bearing cap off, remove cotter pin and castellated nut. Pull drum. You can replace shoes and magnets, but it's not that much more to just pull the backing plates (four bolts) and replace the whole brake assembly. Changing pads on disc brakes (if your trailer has them) is even easier.

Lots of info on here about DIY tires, wheels, and brakes.

Al
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Old 05-11-2016, 02:32 PM   #22
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That assumes I have a jack, which I did when I had a house. And a garage. Now I live in a condo where they won't even let me have an F150...

I think this is my excuse to pick up a shiny new 3 ton jack from the store. If I could convince the wife...
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Old 05-11-2016, 07:02 PM   #23
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I am glad to read this thread too, as I purchased my Airstream from Tampa RV yet if I want service it is a three month wait. They seem to take care of their big RV's first. And the one great service manager, Harrison, disappeared. Maybe he was too good. There is also the RV dealer near Fort Myers. I was passing and stopped by there recently to inquire about the Airstreams on the lot, of which there were many. They were friendly and accommodating for my questions. But it is a bit far to go for service.
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Old 05-11-2016, 07:38 PM   #24
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I'm in Naples all winter, which is just 45 minutes from North Trail RV. Their service department has 'sent' me loads of work. Things that they repeatedly screw up or simply can't or won't attend to. Many if my clients don't have a very good impression of their service department!
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Old 05-11-2016, 09:00 PM   #25
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Totally recommend JD Sanders--Alachua, Florida

Quote:
Originally Posted by FCStreamer View Post
So TampaRV is an Airstream dealer, but I've heard that dealers don't like to service Airstreams they didn't sell. So if I need service on my AS, are there any recommended options in the Tampa/Orlando area?
Well...I DID buy my 2007 AS in Tampa. And I DID drive there to get work done. And the work was marginal at best. The Tampa dealer had given me the talk about how I would be treated very well if I bought there---it turned out that was not true.
So, while at Jackson Center getting major work done, two guys told me about JD Sanders in Alachua--just north of Gainesville, Florida. It is a longer drive than my trip to Tampa and TOTALLY WORTH IT! The service at JD Sanders is excellent.
And the next time I buy, I will drive up to Alachua to spend my money.
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Old 05-11-2016, 09:19 PM   #26
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I've had two Airstreams serviced at jd Sanders. One purchased from another dealer and the current one or hased frim them
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Old 05-11-2016, 09:20 PM   #27
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I hate auto correct. The current one purchased from jd sanders and warranty work on both there.
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Old 05-12-2016, 06:39 AM   #28
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We were on our way back to NC from the Keys. Lost shore power. Stop in to Tampa AS and was told they could look at it in a month.
Called Sanders and was told to "come on in". We were there 10 minutes. Problem found, repaired, and in less than one hour.
From our experience I would give them four gold stars.
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