View Poll Results: What did you think of repairs you had done at Jackson Center?
LOUSY! They charged a lot and did not check their work! 1 3.70%
Disappointing! Their work wasn't any better than local shops. 5 18.52%
Okay, but I probably could have done just as well locally. 3 11.11%
GREAT! They did everything as expected and charged less than local shops! 18 66.67%
Voters: 27. You may not vote on this poll

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Old 03-31-2010, 05:55 PM   #15
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Quote:
Originally Posted by bredlo View Post
On the bright side... free tools!
no kidding and i've still got the sealant gun that was UP THERE...

the GOOD thing was...

nothing flew OFF while towing,
bashed in a windshield,
caused a wreck...

or KILLED ne1.

i was especially ticked about this because as i was LEAVING

i went in to the desk and told them what was up there and WHERE...

15 minutes later the desk gal came back and said...

"ok, someone just climbed up there and got the tools, u r good to go!"
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Quote:
Originally Posted by lynn View Post
Contact Rick March or Dave Schumann at the Service Center and let them know there is a problem and the details.
Give them an opportunity before totally writing them off.
no one reporting negatives in THIS thread has written rick m. or you off, dave...

all day long u guys are fixin' stuff and dealing with customers who want the best work done...

some of those folks are WILLING to pay for it when needed.

and yes, MANY a/s owners are high maintenance, expect work for gratis and a fresh supply of 1967 knobs and fixtures...

so take the reports for what they are (a chance to improve) and try harder.

95% of the customer reports here are positive...

but jsut as kfrere notes, some of us have had to be ASSERTIVE, watch dog the tech and INSIST on better work...

not every owner is good at that and it's stressful for the customer to do THAT...

u guys have the upper hand and cannot afford to be lackadaisical.
________

lastly IF u guys can't sort out HOW TO PULL the trailer's that have a PROPRIDE hitch....

contact sean woodruff, i am ABSOLUTELY SURE he'd make/send you an adapter/stinger for this purpose...

you are gonna see a LOT more pp hitches and a growing number of them...
________

cheers
2air'
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Old 03-31-2010, 06:48 PM   #16
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I have been at the Airstream Service Center for a number of issues in the past 2 years and have always left fully satisfied with the work preformed on both of my Airstreams and had everything from panel replacements to solar panel installation. I will be back in June for additional electrical items that I need to be installed and with discussions with Rick March, Dave and various Technicians at the Service Center I am confident that they will do an excellent job for me as they have in the past.
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Old 03-31-2010, 07:46 PM   #17
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2air...many enlightening notes about your JC experiences - I can see how some are unhappy with their service experiences, as would I!...I'm sorry, if those things happened to me, I'd have a hard time going back to give them more of my $...at least without some measure on their part to set past 'problems' right...

In a lighter vein, I can't help to find it ironic, in this thread, that your Forum moniker happens to be: '2 air is human'.... No disrespect meant, it's just my warped sense of humor...

Keep up the good fight...

Ray
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Old 03-31-2010, 08:23 PM   #18
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hiya mex'

my unit has had MANY repairs done in j/c...

while in warranty, i made 3? trips there and had 100s of things corrected...

and MOST were done properly, some BEYOND expectations.

most of the guys in the shop are VERY VERY good at what they do.

and i look forward to the guy how buggered the AC working on my unit,

because he's polite and listens and normally does good work.

but SHOULD the customer have to PAY for transport there to have THEIR mistake fixed?

i dunno.

like any shop they've got a couple of guys consuming OTHER PEOPLEs oxygen...
_________

but again it IS the corporate service shop and SHOULD set an example for all dealers and customers...

plus we all KNOW it's cool to take her back to the womb for work.

can't do that with most of our carsntrucks...
_________

btw air does not = err

common mistake but an error just the same...
_________

ok lets get back to helping the o.p. with da leaky windoz...

cheers
2air'
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Old 03-31-2010, 08:25 PM   #19
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Quote:
Originally Posted by 2airishuman View Post
some of us have had to be ASSERTIVE, watch dog the tech and INSIST on better work.
not every owner is good at that and it's stressful for the customer to do THAT...
Being full-timers, I INSIST I be kept in the loop; it's our home, after all all. Thankfully, we have a great outlet up here and ditto in Phoenix, but I always keep my nose poked into what's being done.
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Old 03-31-2010, 09:16 PM   #20
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Being full-timers, I INSIST I be kept in the loop; it's our home, after all all. Thankfully, we have a great outlet up here and ditto in Phoenix, but I always keep my nose poked into what's being done.
Mike,
Who do you use "up here", how about in Phoenix.

I found Oasis in Tucson to be excellent.
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Old 03-31-2010, 09:45 PM   #21
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Mike,
Who do you use "up here", how about in Phoenix.

I found Oasis in Tucson to be excellent.
We use Eric's R.V. in Sequim up here, "Spud" has taken super care of us. Oasis is a great place, we've been there for minor stuff. We have the oil changed, filters, etc., done at "Paul's Arizona Service" in Glendale (623.934.2963) Mention my name and he'll charge you double.
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Old 04-01-2010, 08:01 AM   #22
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Rick March was our go-to guy at JC as each issue arose. It was two days of a "dance." The tech did something on the list, I checked it out, I went to Rick, Rick checked it out, the task was fine-tuned or done differently.

One task was to install some cabinets brackets. I supplied the brackets because I wanted a particular kind. Not what JC was used to so after about an hour of trying the tech claimed defeat. Can't be done.

I went back to Rick. Rick got a manager over from the factory. That manager brought a guy with him from the factory. So, there's 4 guys in my trailer figuring this out. Here's how you install them, the factory guys say. So, they do.

My point is, once I insisted that defeat was not certain then people responded and the thing got done. And, very good installation, and I'm very happy with the brackets.

My tech was a nice guy - but, it was clear he was not happy about working on my trailer. So, it was a two day battle.

I'll go back to JC again - when I have the energy to be a "supervisor." By the way, I'm a 50 year old woman who knows nothing about how to do repairs, maintenance, etc. But, I do know when someone is doing sloppy work.

I also had to insist that the area around my trailer be swept of shop "junk" before I would pull it out of the bay. I know we pull it over all kinds of stuff on the roadway every day, but it would be nice to at least get it out of the bay without a flat tire.
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Old 04-01-2010, 12:03 PM   #23
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Just want to chime in with another positive note for the folks at JC based on my 3 maintenance visits there. They have replaced 3 panels on my 19' (because of a falling tree limb), installed a new air conditioner (same tree limb) and I also had them install the solar system and additional awnings.

All the work was done just fine in my opinion with no issues at all. Its a 450 mile drive from my house to JC, but I feel is well worth it. I like the TerraPort camping area and enjoy just taking a relaxing walk around the town of JC. Perhaps it is because I am comparing JC to the hustle and bustle of the Wash DC area, but for those of you who have not yet been to JC, please note the town has one (1) stop lite. That's it. These two roads cross and there is a stop light there and that pretty much sums it up. As a side note - there is a pizza joint on the corner and if you call them they will deliver to the TerraPort.

Anyway, it is a nice small town, with small town friendliness and appeal. I can't imagine having any issues with the service shop or in them not doing something right, that just wasn't my experience. I think the shop is well worth a visit.

Best regards, Dave W.
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Old 04-21-2010, 09:32 PM   #24
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Jc

Interesting reads. I'm heading to the factory this weekend for the first time. 700 mile drive and took the week off. Really looking forward to it. (except that the forecast says rain for the next week) I'm hoping they can finally fix the leaks on my 2003 ccd. I've yet to find any dealers in the northeast that can do the job.

Wish me luck.

happy streaming.

James
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Old 04-21-2010, 10:03 PM   #25
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I was just there on Monday. Had some work done. Immensely pleased!

Chris Burch does most of the contacts. You check in with him at 7:00 on the day you're scheduled. He'll instruct you to have all your cords & hoses disconnected & stored; fridge & gas off (there's a sign advising a need to make other accommodations for keeping things cold -- bring an ice chest). Stick around. A tech pulls your Airstream into the bay by about 7:30 and wants to meet with you to go through your questions & plans. He'll give you an estimate of the time and then you're free.

Factory tours are every day at 2:00 and well worth it. There's a Neil Armstrong exhibit in his hometown of Wapakoneta just north of J.C. Can't get enough of the Right Stuff! There's the Air Force Museum near Dayton an hour south.

There's not a lot of passing keys around. I turned over my Safari unlocked and they asked me to be there at the end of the day (before the 4:00PM closing time). Be flexible.

Funny thing -- or seriously. I learned the most about the Service Center right here at AIR. And glad I went that direction.
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Old 05-08-2010, 08:16 AM   #26
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I read this thread and take it for it's word. The Ugly Truth.... ugh
kfrere and redeagle313's posts above are very disturbing to me.
The reason you'd go through the trouble of taking your trailer to JC, is to avoid that kind of drama and resignation. I'm taking mine there to get some electrical things gone through. I'm not looking forward to it.
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Old 05-08-2010, 10:11 AM   #27
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Airstream Service is based on Customer Service. We don't always hit home runs. If we have made a mistake gives us the chance to correct the problem. Some times the first place to share concerns are here on the forums before Chris and Rick have been notified about a problem.
We can take the heat for making mistakes and will do what it takes to learn from them. Don't write us off before you have been here.

Thank you
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Old 05-08-2010, 10:23 AM   #28
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We had a very positive experience with AS Customer Service in March, which we posted about here. They needed to get on the ball and deal with something, which they did while we were getting a repair done in Tennessee. By the time the vehicle was repaired, AS had done their part and we were back on the road. Can't ask for anything better than that.

We would suggest giving them the benefit of the doubt, until and unless you personally have a problem which speaks to the contrary.

Doug & Maggie
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