Originally Posted by Silvertwinkie
Does anyone have any comments about US Adventure RV...
this is an enthusiastic bunch of guys who started with one dealership in the quad cities.
then added the 2nd location near you.
90%+++ of their business is other brands.
and they have almost NO experience servicing a/s specific
i took my unit to them (at their iowa location) for replacement of the a/c unit.
this is pretty straight forward work. remove the ac, remove the drip pan (if cracked) and reinstall both.
usually the drip pan does NOT need to be removed on newer units, unless the service guys break it...
they removed my ac and in the process cracked the drip pan.
the explanation was the drip pan as attached with "some sort of gray really sticky stuff
" they'd never seen before.
then they reinstalled the NOW cracked original drip pan (without telling me) UNDER the brand new ac.
when i returned to the trailer later in the day i smelled vinegar(acetic acid) inside the unit....
immediately i associated the smell with household silicone sealant, and thought OH NO what the hell did they do!!!
when asked about this (using silicone) they replied "sure that's the best stuff to use. we don't know what that gray stuff was"...
i then spent 20 minutes explaining what silkaflex, vulkem, parbond and acrly-r were and how/why each are used on 'streams...
and why silicone is not used on the exterior.
the service boss, who is an OWNER (a former vending machine repairman) listened in TOTAL DISBELIEF and commented that...
he had done 3 WHOLE DAYS of service orientation in j/c and NEVER ONCE did anyone mention these sealants or issues with silicone.
my reply was..."well if it only took 3 days to teach u all the service issues, they had to leave something out"
as u can imagine the a/c LEAKED water right away.
i called the service shop a week later to report this, and the service guy said "HEY we've now got that 'sealant stuff' u mentioned!
and "oh we sort of expected it to leak, because we reused the CRACKED drip pan", "SORRY"....
eventually i had to drive to j/c and have the work ALL redone, the trip was at my expense.
so while it is possible they've hired some EXPERIENCED a/s trained service people...
i sure won't ever go back to either location, and cannot recommend their work, or their honesty.