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Old 03-24-2010, 01:44 PM   #1
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Lily&Me's Avatar

2006 22' Interstate
Normal , Illinois
Join Date: Jan 2009
Posts: 10,796
Airstream Customer Service to the Rescue!

On our way home from a 10 week trip, we found ourselves this morning at Jim Cogdill Dodge in Knoxville, TN, due to an engine power loss issue which stemmed from a "turbo resonator problem". This was apparently due to a design flaw in the Mercedes-Benz diesel engine in our 06 Interstate. (This information courtesy of Steve (TinLoaf), whose assistance this am was invaluable--thank you again, Steve. I owe you cookies or brownies, your choice.)

Dodge computer records showed our Dodge/Sprinter warranties commenced in 2005 although we are an 06 Interstate and our original-owner purchase was not until April 2007, at which time we were told warranties began. Repairs with expired warranties were going to cost $1,000.00.

After a call from us, Jim Parrett at AS Customer Service got on the phone with Samantha at Chrysler/Dodge and emailed her our original purchase information. He/she rectified the problem and reissued accurate warranty information while repairs were occurring.

Repairs are completed and we are back on the road with minimal out of pocket expense. Note to self: camping on beaches=dirty air filter.

Kudos to Airstream Customer Service, Chrysler/Dodge and Jim Cogdill Dodge in Knoxville, TN. Four stars for Customer Service, all the way around.

Doug & Maggie

🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚❤️
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Old 03-24-2010, 03:08 PM   #2
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2005 19' Safari
1968 24' Tradewind
Rural , Delaware
Join Date: Jun 2005
Posts: 1,475
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Great story with a happy ending. It's encouraging to see Airstream going the extra mile. Thanks for sharing.

2005 Bambi
1968 Trade Wind
2007 Ford F250 4x4 Crew
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Old 03-24-2010, 04:30 PM   #3
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2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach , Florida
Join Date: Jul 2006
Posts: 10,382
Images: 5
It's really nice to hear stories like that.

SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with HAHA
2005 Suburban 2500 Quadrasteer (Olivia) & 2011 Silverado 3500 (Fred) with Outfitter Truck Camper (Ethel)
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