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Old 05-06-2012, 07:21 AM   #15
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Thanks for all the advice/experience. I sincerely appreciate it.
The TV is not being serviced at the preferred service center/body shop but at a body shop that came highly recommended by not only the local Ford dealer's service manager (a friend of my best friend) but also the tow company. again, my biggest frustration is not being there to monitor how things are going but the body has contacted me to confirm delivery of the TV and to let me know when the final estimate will be done.
The afternoon of the accident, the drivers insurance company contacted me to admit liability and asked if I wanted to deal directly with them. I said "no"...I pay my insurance company to do that.
Is there any experience with the factors that constitute "totaling" a vehicle, specifically the TV?
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Old 05-06-2012, 07:34 AM   #16
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I was told once, by an Insurance company, if the estimate is 70% of the current value of the vehicle, they will total it.
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Old 05-06-2012, 10:58 AM   #17
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That's my understanding too.
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Old 05-06-2012, 11:05 AM   #18
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The afternoon of the accident, the drivers insurance company contacted me to admit liability and asked if I wanted to deal directly with them. I said "no"...I pay my insurance company to do that.
I had an accident a couple years ago (idiot backed into me in a parking lot) and my insurance refused to help me, told me to go handle it with the other insurance company myself. Made me wonder what I was paying them for...
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Old 05-06-2012, 11:47 AM   #19
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Maggie, You're right. When the claim was in the 75/25 status I got a bill that reflected a premium increase. I refused to pay. You're also right that companies need to make money to stay in business. I also believe as a consumer you need to be informed so you can be able to fairly use the service you pay for. Lots of people are overwhelmed by the paperwork and think they have to take what is offered to them. The insurers will try to adjudicate a claim in their best interests which may not always be in yours. When we insured the FC I spent two hours with the agent and the underwriter and pretty much got a custom policy that I was comfortable with. Not so cheap. But if I ever need it I know exactly what I have. I see lots of people on this Forum get some pretty nasty surprises when they have to file a claim and find out about "replacement value". Know what you have, look at your deductables, know about depreciation look at towing, how far, repair facilities etc. Like you say,"The more you know, the less you need". maybe. And now this being my 62nd birthday and a nice day. Elvis has left the building.

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Old 05-06-2012, 11:52 AM   #20
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Oops

OOPS, sorry Maggie, I meant Protagonist.
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Old 05-21-2012, 07:41 PM   #21
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Update: so far, the truck's estimated repair cost is $20K. There's no estimate on the camper as of yet but it sounds like ODM is starting the repairs.
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Old 05-22-2012, 10:29 AM   #22
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Originally Posted by overlander63
I snapped a few photos today. I had to go to the shop anyway to work on our own trailer, and took advantage of the "good" weather. I can post them here, if the trailer's owner doesn't mind. Just from a cursory look, I saw several damaged outriggers, possible floor channel, and distortion on both sides of the front access door between the A frame.
Overlander63,
Sorry for the slow response.
Yes, if you've got more photos, you have my permission to post them.
I understand the parts are in and that work has begun.
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Old 05-22-2012, 11:04 AM   #23
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ODM is a great place to have your 'baby' cared for. I arrived without an appointment on my way back from Texas two weeks ago, and asked them to look at my air conditioner. Mike fit me into the schedule, and Terry and Tim replaced by unit while I waited. That allowed me to make it home that night by 8 PM. Great people who care for Airstreams.
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Old 05-22-2012, 11:57 AM   #24
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For repairs on the East Coast, you have picked one of the two best places to take your trailer. Out of Doors Mart has been an Airstream dealer for many, many years. They are quite competent.
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Old 05-23-2012, 09:23 PM   #25
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Overlander63,
Sorry for the slow response.
Yes, if you've got more photos, you have my permission to post them.
I understand the parts are in and that work has begun.
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Old 05-23-2012, 10:31 PM   #26
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Thanks!
I certainly appreciate the photos.
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Old 05-24-2012, 01:26 AM   #27
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Whoa! That could have been so much worse - I imagined the whole side of your Airstream caved in. Whew. Now Terry you take really good care of that beautiful Airstream.

Paula
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Old 05-25-2012, 07:24 AM   #28
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Originally Posted by Foiled Again
Whoa! That could have been so much worse - I imagined the whole side of your Airstream caved in. Whew. Now Terry you take really good care of that beautiful Airstream.

Paula
Agreed. Much like an aircraft landing; if you can walk away from it, it's good.
Terry and the whole ODM staff have been very responsive and have actually called me to provide updates on progress. I was pleasantly surprised.
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