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Old 07-11-2015, 03:23 PM   #15
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2001 30' Excella
Somerset , New Jersey
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I called AS a month ago for a part for my bathroom ceiling fan. The part was under $11 but they wanted another $10 because the order was below a threshold. May even have wanted shipping on top of that but we didn't get that far. I found the part at E-Trailer for $9 plus $3 shipping. I wanted to support the AS supply system but not at that sort of premium.
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Old 07-12-2015, 07:45 AM   #16
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Matt, check out PPL. Not sure what latch you have. Looking at the PPL catalog and was able to find most of the latches and hinges that I have in my trailer.
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Old 07-12-2015, 08:18 AM   #17
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Bosque Farms , New Mexico
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Not an unusual policy. I see it pretty often in the world of vintage little British sports cars. And unless it's a mission-critical part, I just add it to a list of stuff to order all at one time.

Personally, I see stores in their most literal sense: They are places where stuff is stored. Storage fees vary a lot, depending on location, retail decoration, method of delivery, number of employees, and so forth, but will always be more -- often a lot more -- than the base cost of the product. Hence, the same small part that costs very little in a remote, non-fancy outfit accessible only via the Internet machine will cost a whole bunch more in the local, retail-accessible hardware store down the street.


Lynn
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Old 07-13-2015, 06:09 AM   #18
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Zanadude Nebula , WNY
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Quote:
Originally Posted by Wingeezer View Post
Hard to understand AS would do that.

I had a similar experience twice within the least year, both for $0.20 items.

(1) a simple tiny O ring for a Fisher Space Pen. I emailed the company and they emailed ne a few replacement rings no charge, no shipping.

(2) I needed a seal for a "Perlick" brand beer dispensing tap. They only showed the seals on the website for sale at something like 100 at a time - I suppose for dealers to stock them - but no dealers near me had then. I phoned the company direct, and again, a few seals were sent to me no charge, no postage.

Maybe AS needs a bit more fexibiity like that in the interest of good customer service and image!

Brian.

Exactly...it can & should be done. AS does have a B&M and on-line Store afterall all.


The flush slide seal was leaking on our Thetford toilet. The new flush assembly also leaked, the vender was out of stock, factory replacement was here overnight, no return needed, no charge, no shipping.

Bob
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Old 07-13-2015, 06:24 AM   #19
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Just out of curiosity, has anybody tried to order a part from any other RV factory direct? What was the response?
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Old 07-13-2015, 06:36 AM   #20
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Terry,

No, not really.

But the curious thing is AS, saw fit to send various items while the unit was under warranty, but would not sell me anything after it was out, (at the time NYS had no active dealers).

Bob
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Old 07-13-2015, 07:33 AM   #21
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My take is to just be real glad you can get the part and work out the order as best yiou can. Nothing wrong with paying $16 for a needed part if you can not order something else at the same time. Reminds me of my father in law complaining that the "postage costs more than the present". I am part owner of a small busisness. It is expensive to keep small, seldom used, parts in inventory.
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Old 07-13-2015, 07:46 AM   #22
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Time is money! Two trips to the HW store, 20 min. Each? In my book you spent that $16 shiping cost the first trip to the store! And had nothing to show for it. Suck it up and stop spending time on such a small thing,

have it delivered to your door!
IMO.
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Old 07-13-2015, 07:50 AM   #23
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My time is cheap. It is the gas used running back and forth to the store for that 50 cent piece that I need to finish a project.
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Old 07-14-2015, 07:28 AM   #24
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Wow! Such wisdom and a great way to start the day!

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Quote:
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Time is money! Two trips to the HW store, 20 min. Each? In my book you spent that $16 shiping cost the first trip to the store! And had nothing to show for it. Suck it up and stop spending time on such a small thing,

have it delivered to your door!
IMO.
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