Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-02-2015, 02:52 PM   #1
1 Rivet Member
 
2016 30' Classic
Livingston , Texas
Join Date: May 2015
Posts: 5
2016 Classic with shades of lemon

I just posted this as a response to someone; but, then thought it be it's own thread. Forgive me if you saw this in another thread.

I too just got a 2016 Classic, about 2 weeks ago. The door latch fell off while still at the dealer's - they had drilled several times in the same place and the hole was too big. They also didn't have a 2nd set of keys, they said they'd order them. When I got it to the campground, about 30 miles away, I saw that the lights over the couch were on and couldn't find a switch to turn them off. 'Called the dealer, they didn't know. 'Called Airstream customer service the following morning and left a message. Called back several hours later and was told they had received the message, had to "research it" and would call me back. They never did, so I called the service department on Monday (my original pickup was on a Thursday) and they acknowledged that the switch labeled "not in use" was the one that should have been wired to the lights. They said they didn't have any appointment openings until October and I said I didn't want to have the lights on continually till then, so the said they could "squeeze" me in for an hour, no more, next week.

Multiple other problems: the connection where the dealer installed the under the sink filter was spritzing water and I didn't notice it until the awning got stuck part way out and had to look under the sink for a circuit board (that I never found). I can't hardly express how PO'd I am about sustaining water damage in a brand new $120,000+ trailer. I'm very careful with my stuff and I don't know what's under there or just how much damage was done. Water was dripping out from underneath as the leak had been going on for a week. Again, there were more phone calls - this time to the awning folks, and finally I was able to get it back in so at least it can travel.

There are also latches that don't latch right because the weren't aligned correctly so they don't close. It's missing the metal loop that the window shade is supposed to hook on in the kitchen, and a cabinet light that doesn't turn off when the door is closed.....and I haven't even had time to go through all the systems yet due to my work schedule.

I just thought I would be getting a superior product as per Airstream's stellar reputation; but, alas, it doesn't seem so. No doubt, I love it's well thought out design and am very happy with what it has to offer, I just expected better attention to detail, better workmanship, better quality control and certainly that it would not have a leak at delivery.

I should send this to some high mucky muck in the company, but who?

Thanks for letting me vent.
__________________

__________________
Amaranto is offline   Reply With Quote
Old 09-02-2015, 03:00 PM   #2
3 Rivet Member
 
2015 25' Flying Cloud
Manheim , Pennsylvania
Join Date: Feb 2015
Posts: 190
Push hard on the dealer, service dept. and lastly the factory. I had issues with my 2015 flying cloud and all were resolved through the dealer. The dealer is your best shot, be civil to them. You are frustrated, but don't piss off the dealer, they can help you.
__________________

__________________
Youtube channel "Airstream Adventurers"
https://www.youtube.com/channel/UCW4...NOHJQUM1yyDLAw
Jukeboxfun is offline   Reply With Quote
Old 09-02-2015, 03:24 PM   #3
Rivet Master
 
Mrjkq's Avatar
 
2016 25' Flying Cloud
Venice , Florida
Join Date: Apr 2015
Posts: 968
That's a horror story! Being retired & having the time, I would take it to Jackson Center, Ohio for factory repairs. The Classic is supposed to be top of the line not top of the frustration line. Good luck getting it right.
__________________
Joe
Venice, FL
2016 FC 25RTB
TAC FL-47
2016 Nissan Titan XD Cummins Diesel
Mrjkq is offline   Reply With Quote
Old 09-02-2015, 03:31 PM   #4
Rivet Master
 
m.hony's Avatar
 
2013 30' Classic
Greenwood , Mississippi
Join Date: Oct 2012
Posts: 11,124
I remember feeling the way you do now.
Please be patient and persistent.
Dave Schuman is no longer there (retired), and I don't know who is in his position.
Please call/email Chris Burch and Randy McNeeley.
I will look for their email addresses, but I think the email addresses are simply cburch@airstream.com or c.burch (birch?) @airstream.com.
I know Jackson Center is a long way from Texas, but from Mississippi it made more sense to go to Jackson Center.
The people there bent over backwards to solve 50-60+ issues with my trailer and make me happy.
Before I made it to Jackson Center, they shipped me everything I needed for DIY repairs. I can't say enough good about the service center- wish production was that good.
After all is repaired, you will enjoy your trailer for many years and this will be a memory.
Hang in there, Guy.
Best of luck to you.
__________________
2013 Classic 30 Limited
2007 Silver Toyota Tundra Crew Max Limited 5.7 iForce
2006 Vivid Black Harley-Davidson Road King Classic
1999 Black Nissan Pathfinder LE
TAC #MS-10
WBCCI #1811, Region 6, Unit 56
Airforums #70955
m.hony is offline   Reply With Quote
Old 09-02-2015, 03:41 PM   #5
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 7,580
Images: 33
Does not look like all the expansion and claimed additional training has effected their lack of assembly quality control. Fortunetly their factory service center is staffed with top notch techs that do a great job fixing the junk pushed out by the factory.
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 09-02-2015, 03:43 PM   #6
Rivet Master
 
2016 30' Classic
Erie , Colorado
Join Date: Oct 2013
Posts: 1,245
Images: 1
Not at my Classic but maybe can answer your questions.

1. Lights over the couch are push on/off pucks. There is no master switch other than turning off all 12V power with Store switch that is next to the door.

2. You may have found it but the circuit board for the awning is on the curbside wall behind the cabinet with the sink. Take out the garbage bucket and you can see two plastic housings on the wall with blinking lights.

3. Kitchen shade has a bottom round bar. That hooks on a hook at the bottom of the window on either side. It is different than the one in the bathroom that has a plastic hook that is used in the middle of the bottom bar.

4. Second set of keys are standard with the trailer.

5. Sounds like your dealer did a poor POI and really didn't spend any time doing the delivery walk through with you.
__________________
Gary
2015 Classic
2015 GMC Sierra 2500HD Duramax
ProPride
NVPN
ghaynes755 is offline   Reply With Quote
Old 09-02-2015, 03:48 PM   #7
Rivet Master
 
m.hony's Avatar
 
2013 30' Classic
Greenwood , Mississippi
Join Date: Oct 2012
Posts: 11,124
Contact these guys. They can help you.
Chris Burch - cburch@airstream.com
Randy McNeeley - rmcneeley@airstream.com
Dan Snider - dsnider@airstream.com
Keep calling till someone calls you back.
In my personal situation, it was now retired Dave Schuman who called me back and helped me resolve all issues.
I can't say enough good about the factory service center.
I had a list of 60+ "punch list" items that were all corrected to better than new and they insured my 110% satisfaction.
Remember, I was once standing where you are. It is a memory now.
On another note, none of the things wrong with the trailer kept us from camping every week.
__________________
2013 Classic 30 Limited
2007 Silver Toyota Tundra Crew Max Limited 5.7 iForce
2006 Vivid Black Harley-Davidson Road King Classic
1999 Black Nissan Pathfinder LE
TAC #MS-10
WBCCI #1811, Region 6, Unit 56
Airforums #70955
m.hony is offline   Reply With Quote
Old 09-02-2015, 03:54 PM   #8
Rivet Master
 
murreywalker's Avatar
 
2013 25' FB Flying Cloud
2011 23' FB Flying Cloud
Branson , Missouri
Join Date: Apr 2004
Posts: 734
Images: 1
The quality control exercised by Airstream dealers range from great (Colonial Airstream) to really poor.

Unfortunately from reading this forum on a daily basis, it would seem most dealers do little to nothing from the time they receive the new consignment to the time the buyer shows up (even if it's a build to order.

While I've been to Jackson Center, nothing was really mentioned regarding the QC at the manufacturer level, so I assume it's a function of manpower vs. output (which at this point in time doesn't work to the benefit of the new buyers of AS).

As the some of the previous posters mention, you should ride herd (big time) on the dealer; he's locked into a relationship with Airstream to perform.

Good luck!
__________________
2013 25 FC FB (Twin)
2013 Suburban 2500

http://www.pbase.com/murreywalker

2011 23 FC FB
murreywalker is offline   Reply With Quote
Old 09-03-2015, 07:39 AM   #9
2 Rivet Member
 
Livingston , Texas
Join Date: Nov 2012
Posts: 58
In '07 & '08 we were seriously looking for a new Airstream and visited 5 different dealers throughout the US looking through new units they had open for display over the 2 years. At every dealer we found units that had numerous easily spotted problems. We were shocked and dismayed. We walked away from our dream of owning a new Airstream and haven't considered one since. To spend the money you spent and then be told you have to ride heard on the dealer or drive to the factory to have things corrected that should have never occurred in the first place, or someone else having 60+ items needing correcting has just reinforced our decision. Your story makes me sick to my stomach for you. Good Luck.
__________________
pattydoug is offline   Reply With Quote
Old 09-03-2015, 08:07 AM   #10
3 Rivet Member
 
2004 28' Classic
austin , Texas
Join Date: Jul 2012
Posts: 221
I don't know which dealer you purchased from, but it seems to me that choice of dealer is VIP. I think some have very recently jumped on the Airstream bandwagon and know nothing/ care nothing about the product. When a salesman we talked to at a Texas dealership knew far less about Airstreams than we did, it was an indication that we should move on. And after reading the Forums for a awhile we began to see that reputations of dealers vary widely. It is too bad that Airstream doesn't choose the dealers better or train/monitor them better, and also too bad that the product leaves the factory with all these problems. When you purchase a new luxury car these days, you don't have these kinds of issues. The car companies are rated on how many problems a new car has and dealers strive to have 100% satisfaction from their customers. The same should be true for these expensive trailers.


Sent from my iPad using Airstream Forums
__________________
Ntex is offline   Reply With Quote
Old 09-03-2015, 08:46 AM   #11
3 Rivet Member
 
Plan-B's Avatar
 
2016 26' Flying Cloud
2016 25' Flying Cloud
1997 21' Excella
Watervliet , Michigan
Join Date: Apr 2015
Posts: 245
Very unfortunate and I too have had a plethora of issues with my 25' 2016 FC. I took delivery in June this year and traveled 5,000 miles out West. Upon returning I had collected a list of 17 legitimate warranty items. Yes, a couple were minor I could have fixed on my own but far too many were significant. Examples: air conditioner not pulling enough amps (very hot in here), heater squirrel cage fan came disconnected ( not operable), door jams shut after pulling and can't open door, water leak under sink, water pump not operating correctly, awning strip LED light never worked, over head door hinges bent, two window screens coming undone on their own, the screen door had a one inch gap at top, screen door hinge came off and many more quality issues. Some were AS quality issues but many were the OEM supplied things that should have been tested by QA at the factory. My previous AS I had for 20 years, never had a warranty issue.

When I ordered the 2016 I added the options of solar, removal of microwave from above the refrigerator ( install cabinet doors), remove oven and replace with micro-convection. It came with none of this, and I paid for it too. AS was to call me and apologize, they never did.

Luckily I have a fantastic dealer, Woodland Travel Center (oldest AS dealer in the U.S.) in Grand Rapids, MI. They have resolved all the issues plus did a custom solar install (twice the wattage) and did a masterful job of cabinet work and appliance swaps. And for far less money I had paid AS for it.

I think we are caught up with AS being very back logged in their orders and added to that building out their plant ,things have gotten a little out of control.

Hopefully we are the odd ones out and they will get their stuff together again

Wasn't going to vent, but now I feel better :-)
__________________
Greg

2016 RAM 2500 6.7L Cummins, 4WD, Crew, Rear Air
Plan-B is offline   Reply With Quote
Old 09-03-2015, 09:13 AM   #12
Rivet Master
 
Vintage Kin Owner
N/A , N/A
Join Date: Sep 2012
Posts: 968
Images: 1
I would think that Airstream executives should definitely schedule a visit to a Toyota factory (Tacoma and Tundra are manufactured in Texas if I'm not mistaken) to see how some of the most reliable machinery on the face of this earth is being manufactured. It will definitely give them ideas on how to improve the manufacturing quality control.
__________________
rostam is offline   Reply With Quote
Old 09-03-2015, 11:03 AM   #13
Rivet Master
 
m.hony's Avatar
 
2013 30' Classic
Greenwood , Mississippi
Join Date: Oct 2012
Posts: 11,124
I agree. They could also go to the Avalon/Lexus plant in Georgetown, KY.
I was appalled at all the junk, clutter, and lack of organization when I took a plant tour at Jackson Center last September.
I need to bring them boys to Mississippi to show 'em how to straighten/out/arrange a shop/warehouse/manufacturing facility.
There are too many people working on/in a trailer at any one time. They are all on top of one another- in one another's way. That environment is obviously not conducive to quality control.
__________________
2013 Classic 30 Limited
2007 Silver Toyota Tundra Crew Max Limited 5.7 iForce
2006 Vivid Black Harley-Davidson Road King Classic
1999 Black Nissan Pathfinder LE
TAC #MS-10
WBCCI #1811, Region 6, Unit 56
Airforums #70955
m.hony is offline   Reply With Quote
Old 09-03-2015, 11:12 AM   #14
Rivet Master
 
m.hony's Avatar
 
2013 30' Classic
Greenwood , Mississippi
Join Date: Oct 2012
Posts: 11,124
Quote:
Originally Posted by pattydoug View Post
In '07 & '08 we were seriously looking for a new Airstream and visited 5 different dealers throughout the US looking through new units they had open for display over the 2 years. At every dealer we found units that had numerous easily spotted problems. We were shocked and dismayed. We walked away from our dream of owning a new Airstream and haven't considered one since. To spend the money you spent and then be told you have to ride heard on the dealer or drive to the factory to have things corrected that should have never occurred in the first place, or someone else having 60+ items needing correcting has just reinforced our decision. Your story makes me sick to my stomach for you. Good Luck.
At the dealership where I purchased my trailer, all the units of all makes and price points had obvious visible damage. I commented to the sales staff that the units should be locked up until all repairs are made. It isn't good for business for shoppers to walk through $400,000 Class A pushers with broken floor tiles and such. At the Airstream price point, we expect and demand perfection.
They make all kinds of excuses. "It's a hand built trailer."
Baloney! That's all the more reason why it should be better!
"Do you full-time in it?"
Do what!?! Does it matter? Is it not built up to the task? It cost more than my house which was built in 1961 and has never had any warranty.maintenance issues-
All in all, I couldn't just return it. I had gone through all kinds of hoops and hurdles to get the financing done and me and my wife took a day off work to go get the thing.
I guess I could have reneged and pulled home the trailer I drove there with. It would have been paid off in June this year.
All in all, I still love my Airstream, and will probably camp in it till I die.
Only 2 issues since we got everything repaired at Jackson Center last September:
1. Refrigerator light don't work no more- I ain't buyin' no $13 refrigerator light bulb just to find out it's the switch-
2. Tread separation in a Goodyear Puff-up-athon- got new 16" wheels and LT truck tires- problem solved-
__________________

__________________
2013 Classic 30 Limited
2007 Silver Toyota Tundra Crew Max Limited 5.7 iForce
2006 Vivid Black Harley-Davidson Road King Classic
1999 Black Nissan Pathfinder LE
TAC #MS-10
WBCCI #1811, Region 6, Unit 56
Airforums #70955
m.hony is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2016 Interstate Grand Tour - Better solution for front night shades? Tao Sprinter and B-van Forum 25 10-01-2016 09:56 PM
2016 AlumaFandango 9/20-25/2016 Glenritas Other Rallies & Events 14 09-26-2016 09:40 AM
2016 AlumaFandango 9/20-25/2016 Glenritas Other Rallies & Events 2 10-26-2015 04:57 PM
Rv Safely and RV Lemon Laws Whisler6 General Motorhome Topics 3 09-21-2006 03:34 PM
I think my tow vehicle's a lemon! Stefrobrts Our Community 25 05-08-2003 05:55 PM


Virginia Campgrounds

Reviews provided by



Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 02:04 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.