Reply
 
Thread Tools Search this Thread Display Modes
 
Old 09-06-2015, 05:51 AM   #71
Rivet Master
 
rodsterinfl's Avatar

 
2006 25' Safari
Fort Myers , Florida
Join Date: Oct 2011
Posts: 2,200
Images: 6
hmm. I've only had one Airstream and no issues like this but just reading through I agree that I would go to JC and not the dealer. I would voice every concern to them and have them check every adjacent system like BABS mentioned.

I just bought a new truck in June. I had two issues with it, all cosmetic- the dash was slit during build on the side and the rear seat had a discoloration in a circle (just above the seat heater). The dealer fixed the seat- great job. The dealer replaced the slit dash module but in the process scratched the steering wheel column cover and the main dash (the part that is $2000 and runs across the whole front). I have somewhat buffed the dash scratches but the column marks are too deep. They bent over backwards to help me on the dash. In fact the sales guy paid for it. The reason is because the dealer has a 72 hour inspection time once the factory delivers the vehicles to note any blemishes, etc. Mine was signed off as OK. Their bad. So they fixed it but... My point to you is, go to JC if you possibly can. Make a trip of it and take the tour. Meanwhile, get your rig fixed. They can replace anything there without ORDERING or having someone deal with the work that is less familiar with the newer build. These kinds of things happen when companies are "cranking them out" as fast as they can which I understand is in the case of both Ford and Airstream right now.
__________________

__________________
WBCCI 8653
2015 Ford F-150 3.5 Ecobeast 3.55 Lariat
rodsterinfl is offline   Reply With Quote
Old 09-06-2015, 06:44 AM   #72
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 7,415
Images: 33
This thread has certainly made me feel good about my used purchase and not buying a new Airstream. Fortunately the PO had the factory service center do almost all service and repair while they had it. I have all the paperwork documenting previous work done. There were several small warranty items. The water heater and AC were both replaced early last year at JC. Water heater due to PO negligence and was replaced at their cost. The AC was replaced under warranty. Apparently it was covered under the recall that Dometic has currently. Now I am having to deal with what I consider normal wear and tear of an almost 10 year old trailer that has been well used. I upgraded the converter and batteries and had to replace the front jack after the original self destructed. Now I am having to deal with the jack again after it started making crazy noises. Sent it in for repair two weeks and ago and impatiently waiting for its return.
Some buyers of luxury items have higher or lower expectations than others and that is evident in the tone of post and complaints. Even if QC issues are fixed by the owners instead of under warranty they should still be reported to Airstream.
__________________

__________________
MICHAEL
AWCHIEF is offline   Reply With Quote
Old 09-06-2015, 03:29 PM   #73
1 Rivet Member
 
2016 30' Classic
Livingston , Texas
Join Date: May 2015
Posts: 5
Thanks for the response, but there is no puck over the couch, no board with blinking light under the sink, no bar for the shade. It these things were there/installed in the first place, some of these problems wouldn't exist! Since then, I've found even more.
__________________
Amaranto is offline   Reply With Quote
Old 09-06-2015, 08:47 PM   #74
Rivet Slave
 
Rocinante's Avatar

 
2014 27' FB International
Western WA , Washington
Join Date: Dec 2013
Posts: 2,661
Blog Entries: 49
We kept a running list and took her into the dealer for warranty service each time the annoyance factor reached the point where we don't want to put up with it anymore. Our dealer has been very helpful and does good work. If anything, their service quality has steadily improved since we bought the trailer on 11/30/2013.
__________________
Rocinante is our 2014 International Signature 27FB
(Named for John Steinbeck's camper from "Travels With Charley")


Rocinante is offline   Reply With Quote
Old 09-06-2015, 09:13 PM   #75
Rivet Master
 
mefly2's Avatar
 
2015 25' FB Eddie Bauer
Western , ** Big Sky Country ** Montana
Join Date: Feb 2010
Posts: 2,268
Amaranto-
We share your frustrations and have been down the same road with improperly installed hardware, water leaks, and a list of minor problems too lengthy to re-post.
Butttttt.... you will get it sorted out and be very pleased with the unit - although it may take some time. It is OK in the meantime to be PO'd at the dealer who did not take proper care of you and the factory for letting it slide by.
You have paid heavily for a new unit with a warranty ... now to find a competent dealer. For us, that means a 1000 mile trip!
__________________
mefly2 is offline   Reply With Quote
Old 09-06-2015, 10:01 PM   #76
Rivet Master
 
switz's Avatar

 
2014 31' Classic
2015 23' International
2013 25' FB International
Apache Junction , Arizona
Join Date: Sep 2012
Posts: 4,429
Images: 8
The issue is not a competent dealer or the factory that will reinstall the same parts that are already too cheap to last like the plastic catches. One has to think outside the box and get repairs done right the first time with the proper parts for the job or have the skill set to accomplish the repairs themselves.

As an example, the double stick tape used to hold the stove side splash and the wiring support for the main television failed in the 105+ heat in Arizona. The solution is not another piece of tape but a proper fastener to hold the pieces in place. The aluminum metal splash guard is still down the sidewall as it made no sense to remove all the cabinets to get it out. We installed a magnetic piece of stainless steel and screwed it to the wall and put a hickory frame around the metal. It looks better and is more professional than the original piece and will stay in place.

Did the brain trusts at Airstream ever think their trailers might end up in the desert SouthWest where hot summers are the norm? They have lots of authorized dealers in California, Arizona and Texas....

So the workers can only install what parts they are given. The choice of cheap vs quality parts is the choice of Thor and senior management.

The quality of the finished product is determined by having the time to do the job right or some stop watch timer trying to shave a few seconds off of the build time. Errors can occur and then the workers get distracted by having too many folks in the trailer at the same time. This is not conjecturer as I was in mine on the line and saw way too many folks climbing over one another to do different jobs at the same time.

The top management push is quantity versus quality.

The shoddy job then goes to the dealerships who hire unskilled labor to wipe the dust off as a PDI and await the customer complaints so the dealer can charge for fixing what they were supposed to catch during the PDI if it were done correctly.

Our 2015 23D arrived at the dealership in October of 2014 with the plastic protective film on an inner rear panel of exposed aluminum. At the factory, it was not noticed when the bed frame was installed. It was not noticed when the mattress was put on the bed frame. At the dealership it was not noticed when they put the bed spread on the mattress. I noticed it when I laid on the bed and felt this large wad of plastic. The dealer opened a warranty claim to remove the plastic.

The bathroom door had the rubber bumpers installed on the wrong side of the latch.

The dealership was near the ocean, so when I picked up the trailer in mid-July 2015, screw heads were already rusting, the stairs are rusted badly on the underside, and the water heater and furnace sheet metal was baldly corroded by the salt air.

The devil is in the details.

My experience with both the factory and their dealers has caused me to use only third party facilities for repairs and modifications. While the one I selected is authorized to do Airstream warranty work, we usually by pass that time consuming and frustrating process by using the proper repair parts (usually not from Airstream) and processes so the issue is fixed the first time.
__________________
WBCCI Life Member 5123, AIR 70341, 4CU, WD9EMC

TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell

2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels
switz is offline   Reply With Quote
Old 09-06-2015, 10:10 PM   #77
Rivet Slave
 
Rocinante's Avatar

 
2014 27' FB International
Western WA , Washington
Join Date: Dec 2013
Posts: 2,661
Blog Entries: 49
Our dealer is only half an hour from us. If it had been 1,000 miles or even 100, our Airstream endeavor would have ended in failure. Too many things needed fixing to put up with that kind of commute for warranty service.

Per Switz's note above, when our warranty expires in a few months all further repairs will be at our expense and we'll following his advice on replacement parts. Until then we want Airstream to be out of pocket for every warranty $$$ it takes to bring the trailer up to the quality bar it should have met 2 years ago. We love our trailer, but we would have loved it more if it had been as right at delivery as our TV.
__________________
Rocinante is our 2014 International Signature 27FB
(Named for John Steinbeck's camper from "Travels With Charley")


Rocinante is offline   Reply With Quote
Old 09-07-2015, 02:09 PM   #78
Rivet Master
 
2016 30' Classic
Erie , Colorado
Join Date: Oct 2013
Posts: 1,245
Images: 1
Guess I wasn't clear enough about the lights over the couch. Each of the three lights (puck lights) can be turned on or off by pushing in on the dome of the light. They individually turn on or off by pushing them in. There is no master switch for the couch lights. The lights over the table and kitchen counter do have an on/off master rocker switch located close to the lights in each location.
__________________
Gary
2015 Classic
2015 GMC Sierra 2500HD Duramax
ProPride
NVPN
ghaynes755 is offline   Reply With Quote
Old 09-20-2015, 08:52 PM   #79
Rivet Master
 
2016 30' Classic
Erie , Colorado
Join Date: Oct 2013
Posts: 1,245
Images: 1
Amaranth, how about an update?
__________________
Gary
2015 Classic
2015 GMC Sierra 2500HD Duramax
ProPride
NVPN
ghaynes755 is offline   Reply With Quote
Old 09-22-2015, 06:57 PM   #80
BAB
Rivet Master
 
BAB's Avatar

 
2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
Posts: 1,546
My take on my "new" Classic -- after around 25,000 miles since its arrival -- is that the bugs are pretty much gone. With all the mods I've done to it, I have been behind, under, or in just about all accessible interior spaces. Since I did put in 600W of solar and the Magnum MSH 30 amp inverter, I know the electrical REALLY well. Adding a dishwasher gave me additional insights into how to tap into drain lines, water lines, and reinforcement required after cutting a huge hole between the closet and the stovetop. And, of course, removing the Corian countertop to reattach the sink gave me intimate familiarity with THAT system. My conclusion is that Airstream did a very good job putting my Classic together, and that the basic design is solid. I have had NO failures of any of the major systems (water, heat, A/C, plumbing, electrical)...some adjustments here and there, but nothing that hints at "lemon." While there are a number of add-on's to the Classic (electrical stuff like stabilizer jacks, power recliners), they all work well. Everyone who has toured my trailer, and that is a LOT of people, marvels at the gorgeous woodwork, 1st class cabinetry, and most of all -- the gorgeous bath (the hamper is universally clucked over). So, if I had it to do again, I wouldn't hesitate. Between what I can do, and my dealer can offer -- I have every confidence that the annoying "stuff" will not dim the joy I've been having and expect to have with my trailer.
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2014 RAM 2500 Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
BAB is offline   Reply With Quote
Old 09-22-2015, 07:18 PM   #81
TinCan
 
graysailor's Avatar

 
2016 30' Classic
Apache Junction , Arizona
Join Date: Aug 2011
Posts: 712
Excellent! Nice to read a good report which I also believe pertains to most of us.
__________________
TinCan
graysailor is offline   Reply With Quote
Old 09-23-2015, 08:21 PM   #82
Rivet Master
 
2016 30' Classic
Erie , Colorado
Join Date: Oct 2013
Posts: 1,245
Images: 1
Echoing Barry's comments. My list of items was very small.

HDMI switch died - AS sent a replacement in a couple of days
Light switch on closet failed - AS sent replacement
Had problem with furnace - Jackson Center found that the SAIL Switch was bent.
Bottom storage compartment doors (where the shore water is connected) needed to be adjusted (temporary fix was adding some foam stripping).
Tongue jack started making noise - Called Barker and they shipped a replacement
SeaLevel grey tank sensor needed to be adjusted

Out of this list only items that would be AS build related would be the storage drawers and the tank sensor.

That was the list of items that didn't work correctly on my unit. I also did some of the stuff like Barry. Added LED lights in the cabinets, 750w Solar with 400ah Lithium/Magnum setup.
__________________
Gary
2015 Classic
2015 GMC Sierra 2500HD Duramax
ProPride
NVPN
ghaynes755 is offline   Reply With Quote
Old 09-24-2015, 03:41 PM   #83
cwf
Rivet Master
 
cwf's Avatar

 
1999 34' Excella
Currently Looking...
Hillsboro , Texas
Join Date: Feb 2013
Posts: 5,573
Images: 2
Wow...
Tell the Dealer I will buy it for $100.00. I will fix the problems.

Good luck.
__________________
Peace and Blessings..
Channing
WBCCI# 30676
cwf is offline   Reply With Quote
Old 09-25-2015, 05:48 PM   #84
3 Rivet Member
 
2014 23' FB Flying Cloud
Park City , Utah
Join Date: Aug 2015
Posts: 142
Images: 2
Scared!

I'm finally realizing my dream of owning and Airstream, a new-to-me 2013 FC 16 that was used twice and then stored in an Aircraft Hangar for 2 1/2 years. Beyond excited...but I have to admit, a little concerned after reading this thread. I'll be picking it up 850 miles away, then doing a six day trip before bring it home...and I hope I arrive home as thrilled as I am now, instead of sadly carrying the weight of problems with me now out-of-warranty trailer, that, even used, I paid a premium price for.

Wish me luck!
__________________

__________________
pcskier is online now   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2016 Interstate Grand Tour - Better solution for front night shades? Tao Sprinter and B-van Forum 25 10-01-2016 09:56 PM
2016 AlumaFandango 9/20-25/2016 Glenritas Other Rallies & Events 14 09-26-2016 09:40 AM
2016 AlumaFandango 9/20-25/2016 Glenritas Other Rallies & Events 2 10-26-2015 04:57 PM
Rv Safely and RV Lemon Laws Whisler6 General Motorhome Topics 3 09-21-2006 03:34 PM
I think my tow vehicle's a lemon! Stefrobrts Our Community 25 05-08-2003 05:55 PM


Virginia Campgrounds

Reviews provided by



Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:22 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.