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Old 09-13-2012, 10:09 AM   #1
Rivet Master
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1997 34' Limited
1970 27' Overlander
South of Atlanta , Georgia
Join Date: Sep 2009
Posts: 1,626
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Dexter stands behind their products!

I wanted to take a moment an publicly praise Dexter for thir customer support. When I replaced my axles with a brand other than Dexter (I regret that decision), I also replaced the brake assemblies. I never could get them adjusted the way I wanted. In August I installed six new 12"X2" never-adjust Dexter backing plate assemblies. They worked just as advertised. Unfortunately during our just completed Blue Ridge Parkway caravan with our unit, two of te brakes on the curbside failed. One had a broken adjuster spring, and the other a broken sh hold don spring. I called Eastern Marine to see if there was any warranty coverage. They in turn called Dexter. Within 10 minutes I received a call from David one of Dexters Warranty Administrators. He stood behind the product and is shipping two complete new backing plate assemblies to me. I also sent him pictures of my non Dexter brake drums, and he is checking with the Dexter engineers to see if replacement is necessary.

I love it when a company stands behind their goods. Dexter has created a new lifelong customer!

Craig and Carol
1997 34' Excella 1000
1970 27' Overlander, International
2009 Ford F150 5.4L
ProPride hitch with 1400# bars

AIR 41028
WBCCI 10199
Past President Southeastern Camping Unit (12)
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Old 09-13-2012, 10:14 AM   #2
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1991 34' Limited
Wichita , Kansas
Join Date: Nov 2008
Posts: 630
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This is good input on Dexter. It's heartening when folks do what is right for the customer!


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