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Old 04-02-2012, 02:26 PM   #29
CLOUDSPLITTER "Tahawas"
 
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2003 25' Classic
Zanadude Nebula , WNY
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Thumbs up Latest update....

Quote:
Originally Posted by JFScheck View Post
Any more updates, damn - I'm kinda missing the disc brakes from my '09 25 footer classic... :-(
Here is the email I just received this morning.....I just spoke to Connie at Dexter and they will be sending the check as soon as they make a copy of the receipt I just sent and add it to the claim.

Couldn't be happier with the outcome, a quality Company with first rate Customer Service.

Hoping they make some improvements on these replacement shoes though.

I saved the cores just in case.

Mr. Crosse,

In our review of your parts bill, we do not see a name who the parts were
sold to. Is there anyway that you can send us something that has your name
on the parts bill for these parts? We also cover 43.78 which is our retail
price for a S&L kit. Therefore, we will cover 43.78 x 4-brakes which
totals 175.12, plus 15.32 for sales tax.

If you can send me something from Ballards Camping Center that shows your
name, I can then process a check in the amt. of 190.44 as stated. I am
assigning our warranty claim number xxxxxxxxxxx for the tracking of this
claim. Also, in addition to the repair bill that needs to state your name,
you will need to also provide us with your complete mailing address so we
know where to send your check.

If you have any questions please let me know.

Best Regards,


Connie Massie
Warranty Administrator
Dexter Axle Co.

Bob
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Old 04-17-2012, 08:43 AM   #30
CLOUDSPLITTER "Tahawas"
 
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POI....got the check!!

Bob
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Old 04-17-2012, 07:52 PM   #31
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2005 31' Classic
Castalain Springs , Tennessee
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Nev-r adjust mishap

I just installed 4 new Dexter, nev-r adjust brake assemblies on our AS. One of the self adjusters slipped out of position and was contacting the drum. Some of the adjusting notches wore off the adjusting star. No damage to the drum. Called Dexter, dealt with Dave in warranty, explained the situation. After faxing a copy of my order, Dave had a new assembly to me in 2 days. Great service.
Now, as far as why it happened, I can only guess it wasn't locked in place when I installed it and with making the initial adjustments and it self adjusting itself during the test ride it came dislodged. It came to my attention when checking temps and that wheel was much warmer then the others. When I got under again to readjust, I couldn't find the adjusting star so pulled the wheel and discovered the adjuster out of place. If your doing this type of job yourself, check those assemblies very closely for all springs and adjusters to be secured in place.
I haven't decided whether I like the self adjusters yet. I know I spent much more time initially dialing them in then I use to spend on the old adjusters.
I liked dealing with Dexter however, they really stood behind their product and got me the replacement part quickly, especially as we were taking off on a trip just a day after I received/installed it. On our trip from Nashville to Edisto Beach, SC, I did a lot of stopping for temp checking and all was well.
GreggH
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Old 04-17-2012, 09:10 PM   #32
CLOUDSPLITTER "Tahawas"
 
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Gregg,

Excellant!!

The brakes and wheel bearings are one of the items I inspect/adjust at every Spring get-ready, could have been a real problem this season had it not been caught.

Bob
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Old 07-03-2012, 06:50 PM   #33
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Update: my earlier posts on this subject mentioned a plan to redo the brakes on my Excella 25. I've just completed the install and thought I'd pass along info on the path I've taken.

The earlier posts of this thread are about a problem Dexter was having with the bond between the brake shoe steel body and the brake pad. Dexter experienced problems with shoes made in China. At the time of my earlier posts, I thought I would order new backing plate assemblies, remove the brake shoes and have them relined using rivets before installing them. Turns out I didn't have to do it that way. I was able to find complete backing plates with all components made in the USA. I found them on Ebay, and have purchased and installed them. I won't be able to test them until I leave for my trip to Colorado, but I'm confident they are going to work out fine.
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Old 07-03-2012, 06:57 PM   #34
CLOUDSPLITTER "Tahawas"
 
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2003 25' Classic
Zanadude Nebula , WNY
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Bob,

Any photos, or manufacturer markings.
I saved my cores and found a local brake shop to do the changeover. But a back-up plan is always good to have.

Thanx for the up-date...

Bob
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“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
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Old 07-04-2012, 11:51 AM   #35
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No Pics, but the plate assemblies had a "Made in USA" sticker on them and I specifically related my concern about China made brake shoes and asked the seller to verify that the brake shoes were US made. He contacted his supplier and she told him she had witnessed the brake shoes being made at the Dexter Plant.
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