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Old 07-02-2004, 08:13 AM   #43
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Damaged Axles

Quote:
Originally Posted by Inland RV Center, In
Gunnyusmc.

Once "ANY" shipment is signed for, that person has the problem of resolving the issue.

Yet is seems that you want us to shoulder what we cannot or did not see.

No freight company is going to pay us, or Henschen, unless the bill of lading is "damage noted."

We are not the freight lines, therefore we cannot be responsible for what they damage. If it's grease caps or the like, that's a different story. Any and all damage, must be noted for "ANY" freight carrier, "IMMEDIATELY." Not later, but "NOW." If not, they will not pay.

Why do you feel it's Henschens fault or ours?

We both disagree.

Advice to anyone receiving a freight shipment of anykind, regardless from who.

Inspect it, "BEFORE" you sign for it. If it's damaged, and you don't note it, your on your own, because at that point, no one can help you.

Sorry, but that's the way all the freight lines work.

Also it's difficult to understand how Henschen or Inland RV can be held responsible, in any way, for someones lack of proper inspection. We can't see it, but the receiver can and does.

And if you really want to be on your own, buy a Dexter axle, and find out the problems, that just began.

Andy
Andy
As stated before, I don't blame you.
If cracked brake drums and egged bearings were visible, I would have noted this on the shipping form. The problem did not surface until I attempted to pull the drums and was unable to get them off the axle with two 2' pry bars. I then took them too my Airstream dealer who had a hard time getting them off.
I have the drums and they show no damage from the outside.
The problem with not using a pallet is that the axles have a curve and this will cause them to slide off the forks of a fork lift. In my case they slide off onto the two right side drums.
The reason for this post, is to warn other Airstreamers to check there axles before signing on the dotted line. My $1600.00 axles cost me $2100.00 and while they are better than my old axles, I fell I did what I could when recieving the axles and shouldn't be paying $500.00 extra for them!!

Don
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Old 07-02-2004, 11:27 AM   #44
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Exactomundo.
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Old 07-02-2004, 06:00 PM   #45
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53Flying Cloud.

A factory pickup at Henschens is never a problem.

When arranged in advance, they call they customer (you) and let you know that they are ready.

They will also give you a window time, over several hours, of when you can pick them up.

They might even let you stick your head in the door and see a little of "how they are built."

Andy
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Old 07-02-2004, 06:42 PM   #46
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Thumbs up Great~

Quote:
Originally Posted by Inland RV Center, In
53Flying Cloud.
A factory pickup at Henschens is never a problem.
When arranged in advance, they call they customer (you) and let you know that they are ready.
They will also give you a window time, over several hours, of when you can pick them up.
They might even let you stick your head in the door and see a little of "how they are built."
Andy
Kewl~
Any rough idea as to the lead time involved once an order has been placed till it's ready? (based on past experiences)
BTW, I'll be in touch after the 4th for ordering a new "complete" axle for the 64GT..
ciao
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Old 07-02-2004, 06:59 PM   #47
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53FlyingCloud.

All axle orders are turned in to Henschen on Tuesday early afternoon.

They then go into the production cycle, the next day.

Production averages out about 2 weeks.

Shipping time, of course, is additional.

If an axle order is placed late Tuesday, by arrangement, I must hold it until the following Tuesday. If this is the case, then it takes almost three weeks to complete the axle.

Factory pickups are always optional, however we must caution the customer
"to not call Henschen" for any reason. They caal when the axle is ready for pickup.

We had a customer call Henschen twice a day, for two weeks, to get a "status" report. He was told twice a day, to please do not call Henschen.
He ignored that request, therefore for some unknown reason, the completion of his axle was delayed.

They do not have time to to communicate with retail trade. When someone insists, it really upsets the apple cart.

Andy
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Old 07-03-2004, 02:48 AM   #48
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Quote:
Originally Posted by Inland RV Center, In
53FlyingCloud.

All axle orders are turned in to Henschen on Tuesday early afternoon.

They then go into the production cycle, the next day.

Production averages out about 2 weeks.

Shipping time, of course, is additional.

If an axle order is placed late Tuesday, by arrangement, I must hold it until the following Tuesday. If this is the case, then it takes almost three weeks to complete the axle.

Factory pickups are always optional, however we must caution the customer
"to not call Henschen" for any reason. They caal when the axle is ready for pickup.

We had a customer call Henschen twice a day, for two weeks, to get a "status" report. He was told twice a day, to please do not call Henschen.
He ignored that request, therefore for some unknown reason, the completion of his axle was delayed.

They do not have time to to communicate with retail trade. When someone insists, it really upsets the apple cart.

Andy
In a round about way~
My grandma used to say the same thing..Don't bother the cook~!
Only she didn't quite say it that way...
She meant it too~!!!
ciao
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Old 07-03-2004, 11:07 AM   #49
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How wrong most of us thought that mothers, and fathers too, were when we were kids.

And then as we grow up and mature, we suddenly find ourselves on the other side of the fence "Theirs."

How does the old saying go?

To fast we get old, too slow we learn about life, it's mysteries and beauty, and Airstreaming too..

Andy
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Old 07-03-2004, 12:05 PM   #50
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Wow, Andy. That's deep!
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Old 07-06-2004, 02:51 PM   #51
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Axle Dealers?

Andy,

Your website says that you welcome dealer inquiries for axle purchases. Do you have a list of dealers yet that we could buy axles through? That way a local dealer could have the axles shipped to them and do the inspection for those of us that do not feel qualified to do an inspection at time of shipment arrival.

Thanks,

Malcolm
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Old 07-06-2004, 03:55 PM   #52
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Pick the dealer you want to do the inspection and/or installation.

Keep in mind, if youn use some brand X dealer, they will have no idea what to look for.

Also, if the dealer orders the axles, and pays for them, he will charge you whatever he may choose. If you order them, they will be sent to whoever you chose.

The best way is to order them is from us, "AND" inspect them yourself.

The key to protection is to list on the "bill of lading" possible internal damage.

That gives you the opportunity to check it out thoroughly. However, you must do that within a reasonable period of time, not weeks or months later.

This is true of any shipment from anyone, motor freight, UPS, Fedex, or Airborne.

The problem starts when the shipment is simply signed for.

If you state possible internal damage and there is none, then so be it. "BUT," if there is, your covered. The key is "timing." No exceptions. Usually 24 to 72 hours is acceptable.

Andy
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Old 07-06-2004, 05:56 PM   #53
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What should we look for?

Andy,

I for one don't feel particularly qualified to asses the state of a new set of axles. Besides really obvious damage like cracks and scratches is there a basic check list of things that we should look for internally to decide if everything is OK?

Malcolm
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Old 07-06-2004, 06:12 PM   #54
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Malcolm,
chances are that if the drums spin freely, and without terrible drag or noises, and if you don't see bent wheel studs or cracks in the drums, then the axles are ok. Remember, a slight upward bend in the middle of the axle tube is normal, not a defect like I originally thought it was.... I gather that what happened to one of Andy's customers axles was more of an exception than the rule.
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Old 07-06-2004, 06:23 PM   #55
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Bad axle...baaaad axle!

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Old 07-06-2004, 06:42 PM   #56
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Bad Axles

We issued a "caution" to owners of the 1964 and older small trailer, in the recent past.

That caution was to check and check and check the axle. There are a very large rate of failures because of crystalized spindles.

The spindles on those old small trailers are very small.

In time, due to roads, lack of proper balance etc, the spindles simply won't take the punishment.

Unfortunately, visual examination of the spindle won't show any cracks. When the spindle is done, it simply snaps off.

Then, as the photo shows, you will also have metal damage, not to mention the cost to get the "one wheeler" to a shop, usually far from home.

Andy
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