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Old 08-13-2016, 07:50 AM   #29
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You all are crazy

Don't put up with treatment like that! Axles are axles. Call the Company or a reputable Company representing them....give em the info and in less than two weeks your axles will be delivered to you or your installer.
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Old 08-13-2016, 07:53 AM   #30
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J Ingersoll did you tell him to call the others or read the forum, 😉
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Old 08-14-2016, 06:34 AM   #31
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I was in Tractor Supply yesterday and noticed that they had Dexter axles in stock. I ask about ordering axles. They said no problem. Give them the specs, they will get a quote and estimated delivery time. Usual delivery time for them is two to four weeks. Was told they sell a lot for horse trailers. If you have one in your area might be a good source supporting a local business.
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Old 08-14-2016, 07:15 AM   #32
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I finally received an email from Colin. He apologized and basically said he had dropped the ball repeatedly and my axles should be in Indy on Monday or Tuesday. They have been ready for some time. I will see if they show up. He also noted he hired an office manager who will now be handling orders and communications.
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Old 08-14-2016, 06:00 PM   #33
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Thanks for the update beatrix. I respect Colin for taking responsibility for the delay in your order. And I hope an "office manager" can coordinate and communicate on all orders giving Colin time to manage his restoration projects.

Specifying your own axles for Dexter will be challenging. I understand Dexter has an order form that needs completing with accuracy. Let's see, what load rating, How big are the mounting brackets, where do you want the mounting brackets welded, what are the sizes and locations on the mounting holes, how about the shock mounts, what kind of brakes and bearings, what is the overall length of the axle, what starting angle, and on and on.

That's why Colin and Inland and other Airstream experts have the right spec for the right year and VIN of Airstream. There are a lot of differences.

David
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Old 01-19-2017, 05:57 AM   #34
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just wondering if you can get that info from Airstream factory? might give it a try in a couple months. Has anyone else called to see if possible?..


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Originally Posted by dbj216 View Post
Thanks for the update beatrix. I respect Colin for taking responsibility for the delay in your order. And I hope an "office manager" can coordinate and communicate on all orders giving Colin time to manage his restoration projects.

Specifying your own axles for Dexter will be challenging. I understand Dexter has an order form that needs completing with accuracy. Let's see, what load rating, How big are the mounting brackets, where do you want the mounting brackets welded, what are the sizes and locations on the mounting holes, how about the shock mounts, what kind of brakes and bearings, what is the overall length of the axle, what starting angle, and on and on.

That's why Colin and Inland and other Airstream experts have the right spec for the right year and VIN of Airstream. There are a lot of differences.

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Old 01-23-2017, 03:34 AM   #35
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4 months waiting for axles already paid for is unacceptable. How do you folks that say Mr. Hyde is such a great guy explain this? The fact that he will not respond to the customer's attempts to contact him is even more concerning. This is no way to treat people. I was considering ordering new axles from Mr. Hyde, but may look at other options.
I guess I was lucky. I bought from Inland RV December 2015 for my '67 Overlander mainly because I could not get in touch with Colin and needed a quick delivery. I would have been upset too if I had ordered from Colin and couldn't get my axles in a timely manner. Andy at Inland RV got two axles to me in two weeks (see my previous post on this thread). The installation instructions from Inland made no sense, but it was pretty simple to figure out.
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Old 01-23-2017, 03:42 AM   #36
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I spoke to Axis -the Manufacturer yesterday- My axles are sitting at the facility and have been waiting to be shipped. The Axis rep said that he would put in a call to Colin Hyde that was yesterday. Axis can not ship the axles because Colin has to arrange shipping.
An additional note....When I bought 2 Dexter axles from Inland, shipping was immediate and free (two week delivery) to the nearest Dexter distributor in my area. (See my previous posts this thread)
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Old 05-24-2017, 12:31 AM   #37
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I can vouch for Colin--he's a great, great guy and extremely knowledgeable about Airstreams and vintage trailers.

He replaced axles for me and was super fast--but I took my trailer to his shop.

That being said, this sounds like some really lousy service. Sorry to read about your experience.
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Old 05-24-2017, 08:33 AM   #38
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I have been working with him for the last few weeks on getting an axle. Just finished the order.

What some people don't understand in this "I want it yesterday" world is not all businesses are run like the big box stores.
I try to patronize the small place when I can. But you must be willing to work at their pace.
In Colin's case the axles come with the shock brackets all ready welded on. A simple unbolt and rebolt. Another reason to buy from him.
Inland's you need to take to a welder at an additional cost. Not to mention they are more to begin with.

Just my 2 cents
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Old 05-24-2017, 09:31 AM   #39
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We also need to remember that Colin doesn't just order Axel's for Airforums members who call him constantly with the same questions. He has a small business, the VAP, a family, camping, rally's, etc. He sure could use an office assistant. We have had good service from both Colin and Andy but sometimes who you can get a hold of works.
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Old 05-24-2017, 02:02 PM   #40
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You can find Colin on the VAP podcast regularly.In case you did not know.

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Old 05-24-2017, 08:34 PM   #41
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My axles from Inland, installed three weeks ago, came with shock brackets, ready to bolt up...
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Old 05-24-2017, 11:09 PM   #42
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My axles from Inland, installed three weeks ago, came with shock brackets, ready to bolt up...


I'm surprised. I can only go on my phone call to Andy 4 years ago for my 74 Argosy and now for my 78 Minuet. Both times he told me I had to have them welded on. Maybe it's a Argosy thing or a age thing.
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