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Old 08-11-2016, 05:35 AM   #15
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2006 23' Safari SE
Biloxi , Mississippi
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Originally Posted by NHdigger View Post
I ordered my axles in May and they were in his shop in early July. We brought our AS to his shop and he dropped everything to get them installed the same day. Spent the night in his driveway and went home happy. Great guy to work with!
Found the best time to reach him or leave a message is on a Monday morning. No office staff sitting around answering phones.

Curious, what size operation, shop, staff does he have? I got the impression that it was basically a one man shop when I as dealing with him almost 5 years ago.

WBCCI 10656 Southeastern Camping Unit
Associate European Unit
2006 Safari LS 23 ft
Formerly 1964 Bambi II

"I got a fever and the only prescription is more cowbell"
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Old 08-11-2016, 07:24 AM   #16
Jeff I
2007 25' Safari FB SE
1964 22' Safari
Hammondsport , New York
Join Date: Oct 2014
Posts: 19
Colin Hyde not responsive

I ordered and paid for a single axle for my 64 Safari from Colin on June 28th. He said 3-4 weeks. I have been trying to get an update from him for three weeks now via phone and email with no response. I called Dexter Axle on August 5th and was able to track down my order which had been finished the day before. That means their current manufacturing time at a division called Industrial Axle for a single axle was closer to 6 weeks. They told me they couldn't ship it because Colin arranges the shipping. (They also told me they could only ship to one of their distributors if they happened to have a truck going there so that wasn't an option.) They said they would pass my call on to Colin's salesperson. So far no communication this week.

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Old 08-11-2016, 08:11 AM   #17
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2006 22' Interstate
Normal , Illinois
Join Date: Jan 2009
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After Doug died and I was settling his estate, one of the outstanding issues was a custom pistol he had put a sizeable deposit on 2 1/2 years prior.

He had written the gunsmith several times over the prior year or so, regarding the status of his pistol, with no response.

I called them, left messages, and emailed them several times, advising of his death, cancelling the order and requesting a refund to our Visa response whatsoever.

After a couple of weeks, I opened a dispute with Visa, sending the email communications. I then received an email within a day or two, advising the pistol had not yet been started as they were "having trouble getting parts", that their bookkeeper was on vacation and a check would be sent to me "soon".

When I asked for a general timeframe, there was no response, so I just sent this also on to Visa and let them do their thing.

Within a week or so of filing the dispute. Visa debited their account for the full amount of the check, even tho filing the dispute caused a refund check to be sent to me Priority Mail, and refunded it to me. The gunsmith then had to go thru their process to get it resolved.

One of the reasons I always use my Visa for large purchases is their prompt and efficient dispute resolution service. It gets a response when nothing else does.

It may seem a bit harsh, but I don't believe it is....I believe that a vendor who takes your money up front has an absolute responsibility to provide the goods or service within a reasonably projected time frame, respond to status queries also within a reasonable timeframe, and promptly issue a refund if what is promised cannot be delivered.

No one is that good that they have the right to take large sums of money...up front...then not deliver what is promised nor respond to inquiries.

In my opinion.

🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚❤️
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Old 08-11-2016, 08:23 AM   #18
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North central , Florida
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Best not to trash someone until we know the whole story.
1984 Avion 30p 9.1 meter. 2006 Dodge 3500 cummins srw short bed crew cab.
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Old 08-11-2016, 08:45 AM   #19
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2000 19' Bambi
mt. Prospect , Illinois
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I'd dispute the charge through your cc company. That gets a vendor's attention immediately, as it affects their relationship and can change the rates that they pay. I did that when I bought some Bilstein shock absorbers that were defective, couldn't get the company to honor the guarantee, and then received a refund.
It will take a month or two to get through the whole dispute process, unless the vendor steps up and takes care of the problem.
Andy at Inland sounds like a better choice for prompt service, based on comments made here.
No WD, but a great DW!
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Old 08-11-2016, 09:19 AM   #20
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2014 20' Flying Cloud
Long Island , New York
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Well said, Maggie.

In a world which hinges on communication, silence makes for difficulties IMO.

Very easy to resolve with a phone call or email . . .

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Old 08-11-2016, 09:53 AM   #21
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1965 24' Tradewind
1962 28' Ambassador
Mesa , Arizona
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Both men, Colin and Andy do a great job of running a small business with repeat newbie customers trying to learn Airstreams. They both have different communication styles and sales approaches.

We did email, forum and phone. Early morning phone worked best for us.

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Old 08-11-2016, 10:02 AM   #22
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1978 31' Sovereign
Cold Lake , Alberta
Join Date: Jun 2015
Posts: 51
I just did axles myself, and spent a lot of time looking for a good solution since vendors in Canada seem to have difficulty either sourcing for my Airstream, getting the right parts, shipping, or even knowing what I'm talking about. Based on a lot of people on the forum saying they had a hard time contacting Colin, I didn't bother, and called Inland RV. I painfully ended up paying a lot for shipping since it had to cross the border on a semi truck, and get shipping to a residential address. $700...ugh. Sadly, the total price with the low Canadian dollar and ridiculous shipping was less than purchasing locally (you're welcome, US Economy lol!). Surprisingly the axles showed up in less than a week! Everything arrived in good condition, fit and the job couldn't have gone better... Ok, maybe that's not totally true, there was some cursing. Not Andy's fault though.
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Old 08-11-2016, 10:29 AM   #23
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1989 34.5' Airstream 345
Hanalei, /Chino Valley , Hawaii / Arizona
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I really appreciate the positive spirit here on Airforums.
But don't feel that reporting the disfuntion of a service provider is an act of trashing them.

If a small company chose to deal with their customers this way, the consequences are on them.
And probably the business will slow down to the point that they can start to give their customers the attention they deserve.

Or hopefully Colin will realize that hiring someone to deal with parts and communication would be good for his business.

Sorry to hear that folks here have been put in this position.

Cheers Richard
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Old 08-11-2016, 05:25 PM   #24
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1962 19' Globetrotter
1963 19' Globetrotter
1961 19' Globetrotter
Wheat Ridge , Colorado
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Has anyone Seen or Heard from Colin Hyde?

As a commercial vender I can say that communication is key to customer service and it can get very busy at times too... Since Axis axles is now owned by Dexter and being a Dexter dealer it takes 7 business day from order to delivery! I have order six axles in the last month and all showed up with in 8 business days or less from order to delivery... Dexter builds all axles to order since Airstream Axles due to measurements and drop downs are custom... So I'm not clear why people are complaining that it's taking so long...
Wheat Ridge, Colorado
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Old 08-11-2016, 06:24 PM   #25
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1962 24' Tradewind
Springfield , State
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Following as I need to order an axle. I currently have an email into Colin awaiting response. Thanks for all the information!
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Old 08-11-2016, 06:52 PM   #26
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1986 34' Limited
1966 24' Tradewind
Conifer , Colorado
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I did not know Dexter bought out Axis. I wonder if this major change in business structure affected Colin Hyde's axle business. When I purchased mine, Colin explained Axis had the design and manufacturing rights to the original Henschen dura torque axles that Airstream started with back in 1962. Colin Hyde built a good business specifying and providing Axis axles to Airstream specs, "just like the originals".

I wonder if Colin Hyde Trailer Restorations is now a Dexter distributor? I am just speculating there may be problems making the switch from Axis to Dexter. My axles delivered in January of 2014 were Axis.

I think Colin Hyde has a pretty big restoration business in Peru, NY. He was always talking about this project and that project on the VAP. I hope he takes a look at his business customer communications.

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Old 08-11-2016, 07:33 PM   #27
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1966 26' Overlander
Orlando , Florida
Join Date: Jun 2015
Posts: 10
Axle Update

I spoke to Axis -the Manufacturer yesterday- My axles are sitting at the facility and have been waiting to be shipped. The Axis rep said that he would put in a call to Colin Hyde that was yesterday. Axis can not ship the axles because Colin has to arrange shipping.
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Old 08-13-2016, 07:28 AM   #28
Jeff I
2007 25' Safari FB SE
1964 22' Safari
Hammondsport , New York
Join Date: Oct 2014
Posts: 19
Colin called me yesterday to confirm shipping of my axle.

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