Airstream business practices--gotta wonder why
What is the reason, certainly not because they have the customer in mind?
We needed a new tag axle on our 345, something I would of thought would be easy to procure. First Airstream was zero help, no matter who you talked to they simply would not or could not help directing any and all questions to Henschen (oem mfr) or dismissing with a "do not have that information" remark.
Henschen for some reason will only sell through one dealer, one! No one else can order the axle, can't really figure that one out either. Kind of eliminates any competition, always good for someone besides the customer.
Need new shocks for the tag axle? no luck to be found down at the NAPA or local parts house. It is a gabrial shock but you can't order it from gabrial, no one can. Gabrial will tell your parts man that he can't sell it to him. Meaning you can only source it through an airstream dealer, some deal that I am sure you can trace back to the airstream mothership. Cheap shock worth maybe 10 bucks can be yours for three times that price plus shipping and handling thanks to that policy.
Airstream sure has a funny way of wanting to preserve the airstream legacy and harken back to the bad old days.
I still like the bus but the shine is off the airstream name for me.