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Old 11-06-2004, 03:15 PM   #1
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2004 Recall Notice

I just recieved a safety recall notice on certain 2004 Airstream Classic, International, and Safari trailers with Henschen brand axles manufactured in the 2004 model year.

Apparently the outer wheel bearing in the hub of the axle may fail.

I will have to call to see about having this looked at, and in the future I will post any further experiences that I may have in regards to this issue.

i.e. How the dealer handles the recall in terms of turn around time, etc.

It is never fun to have to haul the trailer in for service, but I guess safety comes first. I would hate to see one of my wheels pass me while driving along.

Andy
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Old 11-06-2004, 03:39 PM   #2
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I got the letter from Airstream also.....but saying 2004 22' units are NOT included in this recall.
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Old 11-06-2004, 04:02 PM   #3
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Quote:
Originally Posted by andyfuson
I just recieved a safety recall notice on certain 2004 Airstream Classic, International, and Safari trailers with Henschen brand axles manufactured in the 2004 model year.

Apparently the outer wheel bearing in the hub of the axle may fail.

I will have to call to see about having this looked at, and in the future I will post any further experiences that I may have in regards to this issue.

i.e. How the dealer handles the recall in terms of turn around time, etc.

It is never fun to have to haul the trailer in for service, but I guess safety comes first. I would hate to see one of my wheels pass me while driving along.

Andy

Andy -

I didn't get a recall notice on my 2004 30' Classic. I will be on the lookout for it though.

I wonder if this has anything to do with some of these axles leaving the factory with insufficient grease on the wheel bearings, as mine, and I believe others trailers, did?

I'd be interested to know what is believed to be the cause for the outer wheel bearing in the hub of the axle to fail. I wonder if this is due to insufficient grease?

Also, it seems to me like Airstream or Henschen ought to go to the owners' homes to perform the repair, rather than requiring owners to incur the considerable expense of taking their trailers to dealers, or elsewhere.

John
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Old 11-06-2004, 04:10 PM   #4
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Wonder why AS has not posted the recall notice on its website? Don't make much since.
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Old 11-06-2004, 04:21 PM   #5
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Andy,

Thanks for posting this. I'm taking my 28' CCD in Monday for some warranty work. I didn't receive the notice but will ask about it. Even though my trailer is a 2004, it was built in 2003. I wonder if that makes a difference.

Dennis
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Old 11-06-2004, 04:36 PM   #6
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Too late for some

We had a unit member with a 6-month old 30 Limited lose a wheel in East Texas a few weeks ago. All of his bearings were greased very lightly. Airstream is currently shipping him a new axle and the entire trailer lower side will have to be replaced.
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Old 11-06-2004, 05:43 PM   #7
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That's about the last thing I needed to hear.

Looks like my trip to Jackson Center is gonna happen sooner than later.

I have yet to get any notice, however, our Safari was built in December of 2003 as a 2004 model. I have no plans on moving the Safar before springi, so I'll sit tight to see if something comes in the mail, if not, I'll give 'em a call.
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Old 11-06-2004, 05:50 PM   #8
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Quote:
Originally Posted by jordandvm
I got the letter from Airstream also.....but saying 2004 22' units are NOT included in this recall.
Yay! Nice when something goes my way.

Good luck all.
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Old 11-06-2004, 05:52 PM   #9
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Mine was OK

After my friend lost a wheel, I rushed mine in for a repack (it was due anyway). Mine was built spring of 2003 and the bearings had plenty of grease, although not as much as the tech used for the repack.
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Old 11-06-2004, 07:20 PM   #10
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Quote:
Originally Posted by Pahaska
After my friend lost a wheel, I rushed mine in for a repack (it was due anyway). Mine was built spring of 2003 and the bearings had plenty of grease, althousg not as much as the tech used for the repack.
That's terrible news about your friend.

Dave Schumann at Airstream told me in the middle of this past summer that Henschen had formerly been putting too much grease in the axle bearings with resultant problems so Airstream asked them to reduce the amount.

At the end of June this year, during a meeting I had with several managers at Jackson Center, during which we discussed my concerns regarding insufficient grease in my wheel bearings, I was told that Airstream does not inspect any purchased components (including these axles) before installing them on trailers, and shipping them to unsuspecting customers. So, until and if problems are later incurred, such as you friend loosing a wheel, Airstream wouldn't know whether these axles left the plant with some or no grease in the axles.

I asked Schumann, and others, at Airstream to reimburse me the nominal cost I incurred to get my wheel bearings greased on trailer, which was virtually brand new at that time, and was told (basically) to "shove it."

I would never even have thought to check the grease on my bearings, except I got an email from another person on this board, for which I am very grateful (he also had axle/bearing problems with his new trailer).

John
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Old 11-06-2004, 10:52 PM   #11
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Let's see if we can narrow this down to model and build date of the trailer. If you get the letter, please post your trailer model and the month it was built.

Regards,

Jack
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Old 11-06-2004, 11:21 PM   #12
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I agree with Jack, though I am deeply concerned about this, currently, our Safari is in "dry dock". We have no plans to move it until spring. Matter of fact, I'm doing the final prep for the winter this weekend.

I'm going to just sit tight and see where the chips may fall. If I hear nothing from Airstream in a few weeks, I'll call or email them with my VIN to see if our coach is effected and add that to the laundry list of items that need some tweaking.
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Old 11-06-2004, 11:29 PM   #13
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BTW, I just did a search...Andy got his coach in 9/2003 (which means it was built prior to 1/04 and at least 9/03 or a bit sooner) so that means to me that if he got the notice, that units made in 2003 as 2004 model year coaches might also be effected. Here is the link where Andy just picked up his coach:

http://www.airforums.com/forum...ead.php?t=6812
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Old 11-07-2004, 06:45 AM   #14
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Wonder if they thought about the people that has purchased replacement axles? We just put our's in about 2 weeks ago. We looked to make sure that they had enough grease, Because you never know. I just wonder what time frame this happened. Them baby's are high and I'm sure that Henschen isn't going to contact anyone. I just wonder if they will contact Andy at Inland.

I work at a trailer mfg. and I know that when we have a problems with any of the components that are not manufacted by us we take it up with the supplier and then it get taken care of.
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