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Old 11-10-2004, 07:42 AM   #57
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The recall info is now posted as a PDF on Airstream's website under the "Buzz" on the main page.

I've tried to attach the .pdf to this post.
Attached Files
File Type: pdf WheelBearingSafetyRecallNotice102204doc.pdf (45.6 KB, 162 views)
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Old 11-10-2004, 02:01 PM   #58
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Quote:
Originally Posted by gklott
Our 2004 has been in the shop for almost 12 weeks out of the first 17 months. That's bad enough. We find that most AS service locations rarely stock parts, and they seem to use ground shipping with several days delay. Imagine if your car sat in the dealer for a week waiting for a door hinge.

Why do AS owners, without hesitation, assume such an additional cost of ownership? Why do AS owners accept long periods at the dealers for service?

Is this a hidden cost of RV ownership?

73/gus
I think we have to understand that an RV dealer is not like an auto dealer and based on the sheer volume of business, the RV dealer cannot carry an inventory stock like an auto dealer can.

I do agree however that it does take way too long to get parts. I've been waiting for a new set of curtains since April of this year. The wrong gender of velcro tabs were originally sewn on and therefore the curtains would not latch closed. Apparently the dealer and Airstream have been in a round robin trying to get the proper curtains sent since they can't seem to ship out the ccorrect curtains that fit the windows on the slide out. At this point according to the dealer, he has given up trying to get the correct curtains and has obtained new velcro tabs. At that point they will send the existing curtains to a local dry cleaner who will remove and replace the tabs. In other issues I waited almost 3 months for a new water pump to come in. That ended up being the dealer's fault for not calling me when it came in, not an slow shipping issue.

Luckly none of our problems have been service affecting so its just been a matter of waiting for the parts to come in, and then getting them installed.
I would agree that those parts which affect the usability of the trailer should get priority shipping. The season for most of us is too short to allow a unit to be out of service 12 weeks.

I wonder how much the fire affected parts delivery this year?

Jack
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Old 11-10-2004, 05:46 PM   #59
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My process has slowed, as I have been leaving messages for the person that I need to make the appointment with. I hope this is only a small set-back, but I still remember how much my trailer cost. They should not leave me hanging for two days.

Maybe Thursday will be my lucky day.

Andy
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Old 11-10-2004, 06:35 PM   #60
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Quote:
Originally Posted by flyfisher
Jack -

That certainly sounds fair and proper for this recall, but I'm not so sure about the dealer in Sacramento refusing service, as Wilco mentioned.
John,

I have heard so many disparaging stories about this dealer that I think they are doing a service by not servicecing someone's trailer. I mean this dealer is legendary in bad service.

Toscano RV is the exact opposite so if anyone goes to that dealer in Sacramento, they need their head examined.
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Old 11-10-2004, 06:56 PM   #61
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I'll back up what Big Dee just said about both dealers.
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Old 11-10-2004, 07:21 PM   #62
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We took our 2004 Safari in for its recall fix. Our dealership was more than accommodating. We called yesterday. They said bring it in today. In addition we had minor warranty work done. Other than it being a 200-mile roundtrip for us, (we combined it with a shopping excursion), all went well.

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Old 11-13-2004, 08:09 AM   #63
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Just got our notice in the mail. I figured that it would have come from the factory, but ours actually was a factory letter that was sent to us through the dealer.

I've paid attention to the wheel stance and the heat on the hubs all last season (and have about 3300 miles on the axles so far). I think I might be in good enough shape to get to an actual Airstream cert facility to get it looked at.
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Old 11-17-2004, 05:48 AM   #64
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Getting impatient

Well, it's been more than a week now since I left my last message for the dealer. I thought all was going smooth until the manager didn't call me back.

I have left 4 messages.

Maybe I should call Airstream and notify them of this?

Disappointing, knowing how few and far between dealers are. I had hoped to have the problem fixed by now.

I'll let you know what happens.

Andy
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Old 11-17-2004, 10:10 AM   #65
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Recall

Some owners may not receive a recall notice, because of the time of production.

The serial numbers involved are from 515557 through and including 516568.

However, there are 84 trailers between those numbers, "that are not" included in the recall.

The last four numbers are listed as follows.

5567, 5614, 5620, 5727, 5736, 5744, 5768, 5781, 5789, 5797, 5825, 5830, 5852, 5871, 5875, 5877, 5905, 5915, 5822, 5923, 5938, 5953, 5968, 5981, 5992, 5996, 6007, 6015, 6017, 6039, 6057, 6058, 6060, 6070, 6074, 6095, 6102, 6119, 6120, 6130, 6131, 6139, 6145, 6150, 6160, 6172, 6173, 6174,
6180, 6183, 6185, 6201, 6206, 6209, 6216, 6218, 6224, 6238, 6239, 6263, 6267, 6290, 6295, 6314, 6315, 6340, 6345, 6365, 6371, 6378, 6395, 6403, 6426, 6436, 6444, 6446, 6448, 6451, 6457, 6472, 6476, 6521, 6560, 6566.


Again, the above serial numbers are not included in the recall.

Andy
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Old 11-17-2004, 10:22 AM   #66
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We purchased our 04 16' Bambi in Nov of last year. After a few months of ownership and a list of assembly screw-ups I begin to wonder what else wasn't put together correctly. I inspected the wheel bearing and found that the amount of grease not to be a problem but the wheel bearing adjustment was incorrect. There was NO bearing clearance. In laymans terms they were to tight. Tapered wheel bearing MUST have a few thousands clearance or they will self destruct. In over 40 years of being in the auto and motorcycle repair busness I've seen my share of bearing failures, more from improper adjustment than lack of lubrication. When properly adjusted it takes very little grease to lub a bearing. I called the AS service department and told them what I found but have had no responce. I think it's funny the way they describe what could happen should it fail. They make it sound like it would be a meer inconvence. Fact is if the bearing fails it could catch fire, lock up and throw you out of control, twist the spindle off and sent the wheel into oncoming traffic or into a bystander, and among most likely things, rip out the floor, wheel well and side out of your trailer. They end their recall by telling you not to tow your trailer any more than you have to. I find their way of trivializing this problem to be in line with their general attitude concerning quaility control.-------Pieman
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Old 11-17-2004, 11:37 AM   #67
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"I find their way of trivializing this problem to be in line with their general attitude concerning quaility control." -------Pieman

AMEN!

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Old 11-17-2004, 05:27 PM   #68
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Quote:
Originally Posted by andyfuson
Disappointing, knowing how few and far between dealers are. I had hoped to have the problem fixed by now.
Andy: You do not have to take your trailer to an Airstream dealer. Call Airstream and they will authorize you to take it to your local SOB (some other brand) dealer. You will have to pay but will be reimbursed. Check with them for their reimbursement limits, though.
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Old 11-17-2004, 05:43 PM   #69
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Quote:
Originally Posted by LLB21
Andy: You do not have to take your trailer to an Airstream dealer. Call Airstream and they will authorize you to take it to your local SOB (some other brand) dealer. You will have to pay but will be reimbursed. Check with them for their reimbursement limits, though.
Thank for the suggestion. I think it is time to call the factory and let them hear of my experience. I know all companies wish to have no trouble, but it does happen. In this case, Airstreams are such a special item, the factory really needs to know how there dealers are handling things. I'm sure that the dealer is busy as well, but I was surprised that they didn't have a technician at this time. The dealer had allready told me they would have to sub me out to someone else. I still thought I should go through them.

Bottom line: It is dissappointing when you spend hard earned money for something and you can't get the service that you deserve. I have run my own business for many years now, and I know the importance of fixing things for your customers, even when it is a pain in your tail.

Andy
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Old 11-17-2004, 07:33 PM   #70
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Picked our up

We picked up our unit at N Dallas RV today. Had a long list of warranty items that Randy worked off for us - including the recall.

Turns out, Randy had found this for us when we took the unit in shortly after we got it. He worked off our original list in late 2003, and they noticed our bearing were really low in grease. So he checked and packed them early, and it has saved our unit from problems.

Randy swaid he had received 3 units so far with damage. One he showed us was really bad - it came in on 3 wheels. It destroyed the hub, wheel, bearings, etc. WOW!

Randy ahs treated us really well, and we can recommend N Dallas RV to anyone needing AS repairs.

73/gus
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