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Old 04-19-2017, 01:03 PM   #1
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Repeated Dometic A/C failures

I own 3 Airstreams. I have experienced a lot of Dometic A/C failure. I am currently on my 3rd A/C on my 2014 27" Airstream International. The first one failed within a year. Dometic replaced it. The second one failed within 4 months. Dometic replaced it, but made me pay for the dealership labor. I feel this is just wrong.

There are 2 A/Cs on my 2015 30" Airstream International Serenity. I purchased this Airstream 11 months after the original owner purchased it from the dealership. The 13,000BTU A/C in the bedroom failed 2 weeks after I purchased the Airstream. Dometic replaced it at the Airstream dealer. Now the 15,000 BTU unit at the front of the Airstream has failed. The Airstream is still under factory warranty. However, Dometic is refusing to replace this A/C. They say it is because I am not the original owner, regardless of the fact that the Airstream warranty is still in effect. I feel this is just wrong.

Has anyone else had trouble with Dometic Air conditioners failing and further trouble getting Dometic to stand behind their product?

Thanks
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Old 04-19-2017, 01:42 PM   #2
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Are you running these A/Cs at your home location, or via generator power while boondocking or at campsites with electricity?

Kelvin
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Old 04-19-2017, 02:19 PM   #3
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Four AC failures is extraordinary. I have to wonder if there is something going on with how your are powering them that is causing these failures. Not meant to offend, but maybe you can find some help here.

How are they powered? Plugged in to shore power at home often? Mostly just generator? What kind? Do you use a surge protector/EMS?

Four units in such a relatively short time just seems so unlikely, especially for such reliable AC units.
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Old 04-19-2017, 11:22 PM   #4
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A/C Failure

My 2014 Airstream has been powered with shore power at RV resorts and by my Honda 3000si generator when not near power. My 2015 Airstream has been powered only by shore power at RV resorts. I do not use a power surge protector.
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Old 04-20-2017, 05:54 AM   #5
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What type of failures were involved? There are many ways that an RV roof A/C unit can fail: refrigerant leak, compressor, control board, blower motor, etc. knowing this might help determine if you have a systemic problem or the incidents are totally isolated.

I have installed or replaced over 200 RV air conditioning units over my 17 years in the RV business and have just about seen it all...........
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Old 04-20-2017, 06:58 AM   #6
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Repeated Dometic A/C failures

Wow that sounds like bad luck.

The front AC on our bought new 2016 27' FC FB failed (refrigerant leak) in Mesa AZ last year.

It was replaced under warranty by Domestic who shipped one from San Diego. It seemed to me we got the impression that Dometic had some 'issues' with a run of these but I have nothing to back it up.

As to the warranty not applying to the subsequent owners, pretty sure this is in writing from Dometic on their warranty sheet. I recall reading this when we bought our '16 30' FC used from Colonial. If an AC on our 30' fails, I know it will be on my dime. Fortunately so far both ACs are ok.
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Old 04-20-2017, 09:17 AM   #7
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I have a similar story, but not as bad as yours. In 2013, I traded my 2005 Safari 25FB at an Airstream dealer on a very lightly used 2012 Flying Cloud 23FB. I purchased the remaining year of the Airstream warranty for around $250.00 as I recall.

Not long thereafter, The compressor failed on the 23FB's Dometic air conditioning unit. Low and behold, to my amazement, the Airstream warranty did not cover the air conditioner. This was covered by the manufacturer of the unit, in this case Dometic. The Dometic warranty only applies to the original owner. Therefore, I had to eat the whole new air conditioner. If I had known that, I probably wouldn't have bothered to get the remainder of the Airstream warranty.

Lesson learned.

Brian
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Old 04-20-2017, 09:45 AM   #8
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We have dual ACs in our 2017 27FB FC purchased late Feb this year. One of the AC's heat pump failed (not getting hot air out). They are replacing the failed AC unit this week while they are fixing a shower water leak problem.

So far it has been a disappointing experience with AS quality for a 2 months old trailer.
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Old 04-20-2017, 11:18 AM   #9
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Quote:
Originally Posted by moosetags View Post
I have a similar story, but not as bad as yours. In 2013, I traded my 2005 Safari 25FB at an Airstream dealer on a very lightly used 2012 Flying Cloud 23FB. I purchased the remaining year of the Airstream warranty for around $250.00 as I recall.

Not long thereafter, The compressor failed on the 23FB's Dometic air conditioning unit. Low and behold, to my amazement, the Airstream warranty did not cover the air conditioner. This was covered by the manufacturer of the unit, in this case Dometic. The Dometic warranty only applies to the original owner. Therefore, I had to eat the whole new air conditioner. If I had known that, I probably wouldn't have bothered to get the remainder of the Airstream warranty.

Lesson learned.

Brian
Brian, I am curious since you commented you purchased the remaining year of the Airstream warranty. Was this an extended warranty from a private company? In that case I could imagine that there might be exclusions.

I always thought that the original warranty that comes with a new trailer covers all components regardless of the individual warranty by each component manufacturer. As a matter of fact I found that in some components, their warranty is longer than the the 2 year Airstream warranty. In my trailer the sensor panel was warranted 5 years. I replaced it in year 4 by calling the manufacturer directly who shipped me a new panel.

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Old 04-20-2017, 02:01 PM   #10
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Quote:
Originally Posted by sinwing View Post
We have dual ACs in our 2017 27FB FC purchased late Feb this year. One of the AC's heat pump failed (not getting hot air out). They are replacing the failed AC unit this week while they are fixing a shower water leak problem.

So far it has been a disappointing experience with AS quality for a 2 months old trailer.
We also took delivery of our 2017 25fb in February. Our A/C went out on our first trip. The dealer replaced it under warranty. They told us that this was the 4th A/C that they replaced that month on new Airstream's.
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Old 04-20-2017, 03:23 PM   #11
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Our front AC wouldn't cool down on our first trip. Glad I ordered the 2nd AC for our 17 26u. I was pretty disappointed that it left the factory and dealership with a bad AC. I have a date to the mothership in May 17th. with a pretty big punch list and a f-ing leaking shower.
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Old 04-20-2017, 03:58 PM   #12
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Sometimes I envy folk with brand new trailers, as mine is 12 years old and more often that I like, I have to tinker with appliances to get them working.

Sounds as though maybe I wouldn't be any better off with a new trailer though - other than that someone else would fix it under warranty!

But then I'd have the hassle of having to take to to a dealer and would be afraid to fiddle with it myself for fear of losing warrantee coverage!

Six of one, half a dozen of the other I suppose, might as well stick with what I have, at least it is long since paid for and has its first scratch!
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Old 04-20-2017, 04:14 PM   #13
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Our front AC wouldn't cool down on our first trip. Glad I ordered the 2nd AC for our 17 26u. I was pretty disappointed that it left the factory and dealership with a bad AC. I have a date to the mothership in May 17th. with a pretty big punch list and a f-ing leaking shower.
Not to hijack the thread (AC units) but the leaky shower is probably due to a bad or incorrectly installed shower cartridge. It's a $40 part, though. I replaced mine even though it was under warranty. AS even has a video for it. I'm not sure if it's an Airstream or a Moen quality issue.

So far so good on my FC 19's AC unit, however, but we'll see what this season brings.
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Old 04-20-2017, 04:20 PM   #14
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You will, of course, let us know how this plays out between a quality issue, or a hook-up issue . . . Even a combination of factors. I have a FC and so far have used the AC less than 5 hours.
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