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Old 10-18-2012, 09:36 PM   #1
2 Rivet Member
2008 25' Safari
Newport , Oregon
Join Date: Mar 2009
Posts: 72
Images: 1
New AC and extended warranty

While en route to store our 2008 Safari(but purchased in April of 2009) in Arizona from the Oregon Coast, we discovered near Twin Falls Idaho that our AC didn't cool and the heat pump had quit working(heating)

Knowing that I'd be in Arizona I contacted an RV repair shop in Kingman to look at it after checking that they were an authorized dealer and repair facility.

We have an extended warranty from United States Warranty and I also called them and gave them the numbers and got a pre-authorization to have it repaired. The Dometic warranty had expired three months before.
The extended warranty covered the cost of the new unit, but didn't cover shipping, a new thermostat, labor, or tax. My part of the $1700 repair came to almost $500.

I guess I'm glad they covered the 1188 for the new unit, but I feel they should have stepped up for labor and shipping too. The new thermostat they said was not damaged but they would not pay to retrofit an old thermostat with a new AC. Was I taken advantage of by the shop or the warranty company? We paid $1500 up front for the warranty, so it almost paid for itself with the new AC, but how do you replace an AC system if it is not shipped, or the labor is not paid, I live in Oregon and we have no sales tax.

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Old 10-19-2012, 06:54 AM   #2
Rivet Master
1981 31' Excella II
New Market , Alabama
Join Date: Sep 2011
Posts: 5,280
Sounds like the warrantee did not save you anything if you paid $1500 for it. Shipping is usually around $100 on these things. It should take a good shop an hour to replace one if they are just swaping it out. You old unit should have had a back up heater strip that would work as long as the fan worked. The old unit can be repaired assuming the compression and coils are good. They rest is just common stuff.

Studies show that extended warrantees usually are not worth it. You always have to read the fine print. It sounds like the insurance company did what they said they were going to do in the contract. What exactly died on your old unit? The question is could the old unit have been repaired instead of replaced?


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Old 10-20-2012, 07:39 PM   #3
2 Rivet Member
2008 25' Safari
Newport , Oregon
Join Date: Mar 2009
Posts: 72
Images: 1
I paid $1500 for the warranty. The warranty covered a replacement unit. THe original one lost it's ability to cool and to heat, but I was told that the old 6 button thermostat would not work on the new one, so I paid for that too. My cost was a bit over $400 and that included labor, shipping, and the new thermostat, and $112 in tax.
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