Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-20-2016, 11:42 PM   #1
3 Rivet Member
 
hippiechick's Avatar
 
1966 24' Tradewind
versailles , Kentucky
Join Date: Sep 2010
Posts: 185
Coleman delivered but damaged

Received our new Coleman a/c. Box was fine but interior crate was damaged. Bottom pan was bent and compressor is subsequently tilted. Screws holding unit to wooden crate bent and difficult to remove. Contacted vendor who has been very responsive. They said the damage was correctable and if we would do it they would discount the price by 10%. The warranty will remain as new. Any thoughts on this? I have to admit I was expecting a bit more discount.
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	82
Size:	293.2 KB
ID:	264879  
__________________

__________________
hippiechick is offline   Reply With Quote
Old 06-20-2016, 11:44 PM   #2
3 Rivet Member
 
hippiechick's Avatar
 
1966 24' Tradewind
versailles , Kentucky
Join Date: Sep 2010
Posts: 185
Another pic
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	80
Size:	274.3 KB
ID:	264880  
__________________

__________________
hippiechick is offline   Reply With Quote
Old 06-20-2016, 11:47 PM   #3
3 Rivet Member
 
hippiechick's Avatar
 
1966 24' Tradewind
versailles , Kentucky
Join Date: Sep 2010
Posts: 185
Can only post one pic per post
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	64
Size:	339.5 KB
ID:	264881  
__________________
hippiechick is offline   Reply With Quote
Old 06-20-2016, 11:49 PM   #4
3 Rivet Member
 
hippiechick's Avatar
 
1966 24' Tradewind
versailles , Kentucky
Join Date: Sep 2010
Posts: 185
Last one
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	59
Size:	352.8 KB
ID:	264882  
__________________
hippiechick is offline   Reply With Quote
Old 06-20-2016, 11:52 PM   #5
Rivet Master
Commercial Member
 
lewster's Avatar
 
Vintage Kin Owner
Naples, FL , Hood River, OR
Join Date: Dec 2005
Posts: 7,282
That damage should be no problem to correct and re-align the base pan and thus the compressor. Just be sure to stay away from the copper lines to avoid bending/breaking them and causing a refrigerant leak.

It would be most beneficial in your case to bench test the unit before installation in your trailer. This is fairly easy is you have a 12VDC battery and 10AWG or 12AWG extension cord. Place the unit on a couple of saw horses (trying to stay off of the bottom foam gasket) with the exhaust port at the bottom of the unit unrestricted.

Connect it as if it was in your trailer with the DC cable as marked and the 120VAC wired into the upper control box. Turn it on (you don't need the shroud on for this test) and let it run for 10-15 minutes. Check the air temperature at the exhaust as compared to the air temperature ate intake; it should be 18-22F difference.

If you get that reading, it should be good to go for installation!
__________________
Lew Farber...ABYC Certified Master Marine Electrician...RVIA Certified Master Tech ...AM Solar Authorized Installation Center...AIRSTREAM Solar & Electrical Specialist...Micro Air 'Easy Start' Sales and Installations
lewster is offline   Reply With Quote
Old 06-21-2016, 05:27 AM   #6
Rivet Master
 
airdreamers's Avatar
 
1985 25' Sovereign
Venice/Nokomis , Florida
Join Date: May 2009
Posts: 645
Images: 14
IMHO, the 10% does not seem reasonable. You paid for a new unbroken unit. It is up to the dealer and/or the shipper to make things right. I know it is an inconvenience to return and receive another unit but what you want is what you ordered in good working condition. Ultimately it is your call, good luck with your decision.
__________________
Bill and Janice, We're lovin' it! (Airstreaming)

Airdreamers

WBCCI #8880
AIR #41310
airdreamers is offline   Reply With Quote
Old 06-21-2016, 06:11 AM   #7
Rivet Master
 
Piggy Bank's Avatar
 
2017 25' Flying Cloud
2015 22' FB Sport
Kansas City , Missouri
Join Date: Apr 2014
Posts: 1,082
Here is my opinion.

If the outer box had been damaged, then likely what occurred was freight damage. I.E., the trucking line or warehouse damaged the box and contents by stacking too high, dropping the unit, or similar. If the outer box had been damaged, then your seller could submit a freight damage claim to the shipper for damage.

But when there is "concealed damage" as in your case, it becomes a big finger-pointing exercise. The freight line can state that they did no damage, as evidenced by the intact shipping box. So did the freight carrier drop this unit off a forklift and cause this damage, or was it done at the factory or at your distributor? No clear way to know.

If you want a different, new unit, in my opinion you will need to be willing to pay the full freight amount to return this to where you bought it. You may be able to negotiate splitting this expense. Or the vendor may offer to cover this. But I don't see how they can not be willing to ship you out a new undamaged unit, which is what you paid for, if you bear the expense of returning this unit to them.

If it were up to me, (and I work at a HVAC distribution warehouse where we have this type of thing from time to time), I would first decide if you are willing to keep it, or if you want a different unit.

If you are willing to keep it, then how easy and convenient will it be for you to obtain warranty service for this unit should there be a problem? And are you able to work on the unit yourself, or are you paying a tech to do this? I also feel that 10% is too low of an amount for you to accept this risk as an end-user. Standard Warranty coverage usually only covers parts, not any diagnostic time/labor or repair labor.

If you are unwilling to keep it, the it may be up to you to be willing to pay to get that unit returned to where it came from. Now they may be willing to do an exchange at no cost to you, or you may have to become pretty insistent. Factor it into the life's not fair category, and make your life easier if that is what it takes.

I guess my main point is to first decide do you want to keep it or not.

If yes, then what discount do you each feel is fair.

If not, then how does this happen.

But don't go fishing for a bigger discount if you in fact don't want to keep it. Decide what you want, and then let the vendor fairly step up to help that happen.
__________________

Piggy Bank
Piggy Bank is offline   Reply With Quote
Old 06-21-2016, 07:37 PM   #8
3 Rivet Member
 
hippiechick's Avatar
 
1966 24' Tradewind
versailles , Kentucky
Join Date: Sep 2010
Posts: 185
Thanks all. We will bench test it this weekend. If all goes well we will keep it and request a larger discount.
Lewster thanks for the instructions!!
__________________
hippiechick is offline   Reply With Quote
Old 06-22-2016, 03:33 AM   #9
Rivet Master
 
airdreamers's Avatar
 
1985 25' Sovereign
Venice/Nokomis , Florida
Join Date: May 2009
Posts: 645
Images: 14
If the unit has to be returned, I go not agree that you should be responsible for any expense what so ever. Somebody is responsible and it is not you. Most credit cards today will intercede for you with this issue if that is the way you paid.
__________________
Bill and Janice, We're lovin' it! (Airstreaming)

Airdreamers

WBCCI #8880
AIR #41310
airdreamers is offline   Reply With Quote
Old 06-22-2016, 10:18 AM   #10
2 Rivet Member
 
2015 22' FB Sport
Indianapolis , Indiana
Join Date: Oct 2015
Posts: 60
Good morning. Was looking at the VW bus and noticed you are from Versailles Ky.! My wife's Mom and Dad were from Versailles and her cousins still live there!! Small world.
__________________
Jim Arnold is offline   Reply With Quote
Old 06-23-2016, 06:46 PM   #11
3 Rivet Member
 
hippiechick's Avatar
 
1966 24' Tradewind
versailles , Kentucky
Join Date: Sep 2010
Posts: 185
Quote:
Originally Posted by Jim Arnold View Post
Good morning. Was looking at the VW bus and noticed you are from Versailles Ky.! My wife's Mom and Dad were from Versailles and her cousins still live there!! Small world.
HI Jim, we love Versailles and yes it is a small world. If you're from here it is
Ver-sails not Ver-si. Kinda weird. Here's a pic of some of our VWs -are you a fan of this "breed" ?
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	43
Size:	643.6 KB
ID:	265029  
__________________
hippiechick is offline   Reply With Quote
Old 06-23-2016, 06:58 PM   #12
Rivet Master
 
J. Morgan's Avatar

 
1972 31' Sovereign
1975 31' Excella 500
Currently Looking...
Benton , Arkansas
Join Date: Mar 2013
Posts: 5,046
Images: 11
IMHO that damage to me seems to be inconsequential. If it was mine I would straighten the sheet metal with a pair of pliers, install the unit and forget that it ever got bent.


Superat stultitia.
__________________
The fact that I am opinionated does not presuppose that I am wrong......

J. Morgan is online now   Reply With Quote
Old 06-25-2016, 08:12 AM   #13
2 Rivet Member
 
1972 31' Sovereign
Kerrville , Texas
Join Date: May 2016
Posts: 38
Hope it turns out ok!
__________________
goobscoob is offline   Reply With Quote
Old 06-27-2016, 06:57 AM   #14
2 Rivet Member
 
2015 22' FB Sport
Indianapolis , Indiana
Join Date: Oct 2015
Posts: 60
For Sale

Quote:
Originally Posted by hippiechick View Post
HI Jim, we love Versailles and yes it is a small world. If you're from here it is
Ver-sails not Ver-si. Kinda weird. Here's a pic of some of our VWs -are you a fan of this "breed" ?
I am a fan. Looking to purchase a Microbus!!
__________________

__________________
Jim Arnold is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Coleman A/C replacing Coleman A/C? Easyrider06 Furnaces, Heaters, Fireplaces & Air Conditioning 1 10-11-2015 07:41 AM
How do RVs get delivered? TankerIP Off Topic Forum 23 04-04-2012 08:48 PM
Delivered: 1977 Silver Streak 32ft RB, a little rough... Albatrill Member Introductions 2 12-18-2010 05:46 PM
94 AS Delivered Tomorrow:Any tips, Please? SSChanger Member Introductions 5 06-18-2009 08:33 PM
Something new delivered, Mother lost davidz71 Off Topic Forum 20 05-18-2008 11:46 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:03 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.