Originally Posted by PSU1981
We have a brand new Flying Cloud that on the 2nd weekend trip the AC unit over the bedroom burned out. We were outside & heard the smoke alarm go off & ran in shut everything down & found it to be the AC unit.
Is this normal that we should be having this type of problem so soon? The dealer has had it for over 2 wks now & still won't give us an eta on when it will be repaired. Is this typical?
Glenn & Sally
2015 27FB Flying Cloud
First, sorry to hear about your problems with a new trailer.......but they do happen. Typically, capacitors don't burn out on less they are being operated under low voltage conditions or ambient situations of extreme heat and humidity.
I have seen new roof A/C units flame, but that was a defective motor with shorted windings.
Since Dometic builds and warrants these units, Airstream will only be in the way of this type of repair, as they will be subrogating to them anyway.
A it takes is a call to Dometic tech support to get an RGA number. They usually ship a new unit (if required) same day by truck freight.
I would press your dealer on exactly what they found and what the disposition of the warranty claim is.
Don't get jerked around! You want definitive answers.
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