Hey everyone! Great news. Although calling Suburban was absolutely worthless, I found another forum that was talking about the same issue.
Before you do anything invasive, pull off the plastic oven knob and do the same procedure without the knob on. Just like the other forum suggested, my knob hits the face of the oven and prevents the rotary control from being fully depressed.
There were suggestions about either,
1) pulling it off each time you need to start it up
2) adjusting position of face (I'm not sure how they did this)
3) shaving back side outer knob a bit so that it goes down far enough.