Hi Jack, I also ordered a new fridge for my trailer from PPL. it was delivered on a pallet, as well, but sat in my garage while I completed other renovations- one of which was replacing the old copper lined which was kinked. I had an HVAC company replace the copper line and, I thought, hook up the gas. I finally got the fridge in and tried to gas light it, and NOTHING. it is tight against the wall with the gas line. When I try to turn it on, I smell gas, but no light of ignition. It is a piezo. My trailer is parked at about a 7 degree angle. It had been transported by freight. Would either of those facts affect the gas? The HVAC people weren't knowledgable about these gas/electric fridges. Could they have installed the line and left it open. Is that why I smell gas when I try to turn it on? It is so tight against the wall that it is difficult to see what is connected, but I definitely smell gas coming into the trailer. BTW, the scoop isn't in yet.