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Old 05-06-2010, 08:15 AM   #1
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Dometic Rip-Off

For the past three years we have had to replace at least one door shelf each season for our RM2451. The upper back corners always break off causing the shelf to fall. I have talked to them several times and each time they have stated they have never received any complaints about the shelves breaking. Does anyone else have this problem. I also had to order new strips for the top and bottom door panel. Cheap plastic which had broken away from the screws. No get this; I ordered the top & bottom strips and figured I would get the six new screws. How about $6.26 each! A stupid RXS B4X9.5 screw; how about $0.06 at Ace Hardware? If anyone else is having trouble with the door shelves please let me know, we can't be the only ones replacing one every year.
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Old 05-06-2010, 09:42 AM   #2
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I'm with you there. Have replaced the plastic top & bottom trim strips and all of the three shelves have the top slots chipped off. But the shelves are still holding, for now. Dometic sure does know how to charge for cheap plastic replacement parts.
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Old 05-06-2010, 09:59 AM   #3
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I would really like to hear from everyone who has had shelf problems and if possible documented with photos, dates, communications with Dometic etc. There is no doubt in my mind that there is a design flaw and I am getting tired of paying $35 a year for new ones and being told, "No Sir, no one else has had this problem". Lets All get together under one umbrella and see what we can do to get this corrected to proper and organized way.

J. Rick
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Old 05-06-2010, 10:08 AM   #4
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Mine is too new. Do you have any pictures?
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Old 05-06-2010, 12:21 PM   #5
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Our shelves also broke, but it was our fault. Lots of weight in them while driving over bumpy roads caused it. If I recall correctly, the replacements were just expensive enough that we wanted to avoid the problem. So we now move the heavy stuff off the shelves while driving. No more broken shelves.

Tim
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Old 05-08-2010, 02:14 AM   #6
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Same experience as Tim A. -- We replaced three shelves the first year, then quit putting heavy stuff in them. Poor design, but even worse materials.

There are lots of plastics out there; surely they could use one that would last. Polycarbonate is practically indestructible, and is used in eye glasses and the FantasticFan lids.

As much as replacement shelves cost, it is inexcusable to continue to use the cheap plastic for this application.

Maybe, someone could start a new business molding polycarbonate replacement shelves. I'd buy some...
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Old 05-08-2010, 05:10 AM   #7
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Ours is 'freezer above-fridge below' built. And the shelves are fine and get cleaned on a regular basis...but one time I forgot to close the egg bin and shut the main door on it and cracked it. So I took some gorilla glue and made a hairline repair. But I will still almost overlook it when it's open.
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Old 03-12-2012, 05:10 PM   #8
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I see this is an old thread, but will say our 2007 19' Safari SE LS has Dometic with same cheap plastic inside door. The bottom shelf, which is wider (more lever arm) broke a tab and fell off. I screwed it and glued it, but then pieces of the inner door liner broke off.

Clearly this is poor choice of plastic material.
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Old 03-12-2012, 07:13 PM   #9
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Didn't see this thread until now. My shelves started breaking shortly after the warranty expired. Same situation as aircampr, screwed, glued, and they broke somewhere else. Still looking for a non-Dometic replacement parts solution, that doesn't involve a lot of duct tape.
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Old 06-22-2012, 04:29 PM   #10
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I agree that Dometic rips you off royally for plastic replacement parts. The two plastic spring castings which provide the spring tension which allows the freezer door to shut cost me $23.38 each and a $25.00 shipping charger for a total of $74.68 for two small plastic parts.

What a total rip off.

Is there a better place to get refrigerator parts for Dometic?

Thanks
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Old 06-22-2012, 04:53 PM   #11
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I got my stuff at PPL Motorhomes, they are cheaper than Dometic direct. Most recently, a cracked freezer "Juice dispenser" The old one was a rather brittle clear plastic, like the shelves in the freezer and fridge. The new one was a white plastic which matches the interior of the unit and the plastic seems to be a more flexible material. Maybe an improvement over the clear stuff?????? Cost was $6 and change....reasonable shipping.
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Old 06-22-2012, 07:54 PM   #12
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Quote:
Originally Posted by eberrobw View Post
I agree that Dometic rips you off royally for plastic replacement parts. The two plastic spring castings which provide the spring tension which allows the freezer door to shut cost me $23.38 each and a $25.00 shipping charger for a total of $74.68 for two small plastic parts.

What a total rip off.

Is there a better place to get refrigerator parts for Dometic?

Thanks
I'd like to hear of one. Those latches are complete junk. I hope Dometic monitors this site because they've made the same crappy spring castings for years.
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Old 06-22-2012, 08:40 PM   #13
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There is a place. I just replaced mine. I will look tomorrow and see where i got them
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Old 06-22-2012, 10:22 PM   #14
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Here ya go:

Dometic Motorhome/RV/Marine Refrigerators - PPL Motor Homes
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