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Old 05-30-2007, 07:21 PM   #57
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Quote:
Originally Posted by lewster
Hi gang,

I received a letter from Dometic today that specifically referred to additional charges concerning the warranty fix for the affected units. I don't remember the exact wording, but the gist of the letter stated that 'it is against Dometic policy and a violation of NHTSA policy and statute to include any additional charges when completing this warranty procedure'

THERE YOU HAVE IT!

I'll post the exact wording to this thread when I get back in the office tomorrow.
Lew:

I never heard anything more from my local tech about the additional charges - so I assume that they got the word from Dometic. In any event, I'd like to copy your information and forward it on to them.
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Old 05-30-2007, 08:07 PM   #58
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Never made it to the office today!

I'll try again tomorrow!
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Old 05-30-2007, 09:38 PM   #59
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I called Dometic and they gave me the number of a local authorized repair shop that could do the job. I called the shop and they asked what kind of a motorhome I had and I told them I had an Airstream. He said that he would hot work on the refer in an Airstream. I asked why and he told me that Dometic did not pay them enough to do the fix. I called Dometic and they gave me another dealer that told me it will take months to get to me but did put me on the list. I called Dometic and asked for a new refrigerator instead of a band-aid approach but they didn’t care about my life just getting out of a jam they created. With the Airstream metal creeping crud taking over slowly and now this refrigerator fiasco I think I bent over a little to much for this Airstream.
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Old 05-31-2007, 12:16 PM   #60
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Update on fix:

We just got back from getting the fix: only took about 20 minutes, no charge: here's before and after pix..interestingly enough, the tech had done 75 fixes, never had to do one on airstreams
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Old 05-31-2007, 12:52 PM   #61
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We had an incident at our rally this past weekend where the refrigerator of one member overheated so severely that the plastic melted between the two compartments. I saw it first hand. And this was in a brand new 27ft Airstream... It was pure luck he caught it.
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Old 05-31-2007, 04:23 PM   #62
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Tinsel Loaf

You should be able to stop at any RV dealer and have the fix done in about 20 mins. No reason or need to go to an Airstream dealer. I called a local RV shop and went in the next day. Airstreams are about the easiest ones to work on because of the large cavity behind the refig.

$40.00 to a small RV shop has much more value than it does to an Airstream dealer so why not help them out.
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Old 05-31-2007, 04:27 PM   #63
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Please explain a bit more. Are you saying the plastic between the freezer and the refigerator box melted? There should not be any heat source there.
A picture from your friend would be great.
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Old 06-09-2007, 08:41 PM   #64
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Legal letter from Dometic

OK Gang,

Here is what I promised you . Sorry for the delay....I couldn't find it because it was filed away in of all places....THE DOMETIC FILE!!! I tried to scan it but the type is too small to be readible.

"1. Federal regulations declare that NHTSA may fine any installer $5000 per violation for charging end customers for the SBH Kit installation. (their bold type)

It is against federal law to charge the customer for installing the SBH Kit.

NHTSA may fine the installer $5000 per incident of an end consumer being charged for recall work. This is a federal law for all producs in all markets-not just for Dometic's recall. The maximum penalty for multiple violations is $16,050,000. Customers have filed official complaints with NHTSA, indicating that they were charged for the installation of the SBH Kit. If your company has been charging customers fir this fix, you must cease doing so immediately to avoid a federal penalty. "

So there you have it!
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Old 06-10-2007, 07:55 PM   #65
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Good find Lew.
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Old 06-11-2007, 04:58 PM   #66
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Thnx Lew..glad you found the info..luckily, the repair shop did everything right for our fix!
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Old 06-03-2008, 11:20 AM   #67
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Recall has expanded!

I've woken this sleeping thread to let you all know that the Dometic recall has been expanded. If you thought you were off the hook, (I thought I was), check again.

Here is a link to their recall site. You will need to plug in the info to see if your fridge is part of the recall. I don't know why they expanded it. I'll need to do a little more research.

Official Dometic Recall - DometicUSA

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Old 06-03-2008, 11:24 AM   #68
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More recall info

Dometic Corporation refrigerator Model numbersNDR1062, RM2652, RM2662, RM2663, RM2852, RM2862, RM3662, RM3663, RM3862, RM3863

Certain DOMETIC 2-door refrigerators manufactured between April 1997 AND May 2003: with serial #’s:
001XXXXX THROUGH 052XXXXX;
101XXXXX THROUGH 152XXXXX;
201XXXXX THROUGH 252XXXXX;
301XXXXX THROUGH 319XXXXX;
713XXXXX THROUGH 752XXXXX;
801XXXXX THROUGH 852XXXXX;
901XXXXX THROUGH 952XXXXX;


New serial numbers have been added to the Dometic Recall for the above model numbers
320XXXXX THROUGH 352XXXXX;
401XXXXX THROUGH 452XXXXX;
501XXXXX THROUGH 552XXXXX;
601XXXXX THROUGH 639XXXXX;



These refrigerators were installed in certain recreational vehicles as original equipment and sold as aftermarket equipment. A fatigue crack may develop in the boiler tube which may release a sufficient amount of pressurized coolant solution into an area where an ignition source (gas flame) is present. This release of coolant under certain conditions could ignite and result in a fire.
There are potentially 926877 units affected

The vehicle manufacturers will notify owners of recreational vehicles that had the refrigerators installed as original equipment and Dometic will notify the owners of the aftermarket refrigerators. Dometic will install a secondary burner housing free of charge. Owners may contact Dometic at 888-446-5157[/font]
Customers may also contact the NHTSA at 1-888-327-4236 (TTY: 1-800-424-9153); or go to Safercar.gov
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Old 06-03-2008, 11:27 AM   #69
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Just what everyone needs....thanks Jack for posting this. I had not know about any expansion of the recall. Just got mine done last fall. Fairly painless. When I got mine done, it looks like an in-line fuse is also added.
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Old 06-03-2008, 11:40 AM   #70
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Quote:
Originally Posted by Silvertwinkie
Just what everyone needs....thanks Jack for posting this. I had not know about any expansion of the recall. Just got mine done last fall. Fairly painless. When I got mine done, it looks like an in-line fuse is also added.
We weren't in the recall last time but I've got a feeling we may not make it this time around. I'm picking up the trailer from its storage garage this weekend to get ready for Moraine View. I'll know once I get down to the garage. I'll cross my fingers. I'd rather not have to schedule it up at the dealer's for this.

That recall now covers almost a million refrigerators. This is probably costing Dometic a bundle.

Jack
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