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Old 05-08-2007, 11:43 PM   #43
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Cracker,,am really surprised at the additonal charge,, picking up my trailer the end of this week and will post if additional labor was charged,,, Dometic only alloted forty dollars per unit,, so if the shop takes longer, then they charge extra,,, so,, we will see,, i do not want to bump the apple cart as repair shops are few and far away,, happy trails,, donna
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Old 05-09-2007, 06:36 AM   #44
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Same here, get ours fixed this Friday along with wheel bearing/brake checks. Getting her ready for our maiden voyage to NAS Pensacola Monday.
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Old 05-09-2007, 07:23 AM   #45
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Cracker, you were right on to refuse, as a matter of fact, I'd wonder if this dealer tries this with every repair. If so, Dometic should hear about this. Sounds pretty shadey to me.
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Old 05-09-2007, 07:42 AM   #46
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Cracker,

If you were NOT told of the up-charge BEFORE they started the warranty procedure, you are under NO OBLIGATION to pay it!! That is pure BS!!

There are times when I tell my clients UP FRONT that the warranty job does not pay sufficiently and that they will have to cover the overage. If they agree, then it's a go. If they don't, I politely tell them to find another service center that will do the job for the warranty re-imbursement price.

Let me give you an example. When changing out a roof air unit under warranty, the manufacturer allows 1 hour labor.....PERIOD! It usually takes AT LEAST 0.5 hours to diagnose the problem because they require specific measurements to dtermine that the unit is not functioning properly. Then, after the new unit arrives at my shop, I have to load it, deliver it, unload it, unpack it, hoist it onto the RV roof (usually by hand) remove the old unit, RE-CRATE IT, arrange for the return shipping to the Manuf. and complete a special warranty claim form.

Then I get to wait 30-45 days for payment. After analyzing a bunch of these situations (I'm also an engineer), the total time required to complete these tasks is more like 2.5-3.0 hrs. No one likes to do 3 hours work for 1 hour of compensation. I tell this to the client UP FRONT and deduct the warranty coverage from the total time required for the job.

Given that it took the tech 20 minutes to do the warranyt fix on your fridge, I don't believe that they are entitled to any further compensation. YOU DID GOOD!!!
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Old 05-09-2007, 09:37 AM   #47
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Lew:

I certainly agree with you about the additional charge - if, like you said, it had been explained to me up front. $20.00 is a relatively small surcharge, but what about those individuals whose refrigerator will have to be removed - or otherwise require some unusual additional expense - similar to your air conditioner replacement scenario? How can Dometic simply refuse to pay the additional expense? It would seem like, in this litigation-happy world, that they're setting themselves up for a lawsuit. Especially, if the involved partie's RV went up in flames because they couldn't afford to pay the surcharge for the fix. The thing that makes this fix a bit different is that the alternative to not doing it could be life-threatening - similar to the problem Ford had with their spontaneous fires. The other difference is that, a Ford is a Ford - and the cost of the fix is easy to pre-determine - unlike in the world of RVs. I can see this as a gold mine for unscrupulous RV centers.
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Old 05-09-2007, 09:46 AM   #48
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Cracker

One question. Was it the Dealer that asked for the extra or the Tech. who did the job?

If it was the Dealer you should post his name as many of us travel through Maine and would like to know of his business practices before we stop in.

If it was his Tech. maybe you should mention it to the Dealer and see if he is still there a few weeks later. I have no problem tipping a serviceman if he has done a good job but have a huge problem with gouging.
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Old 05-09-2007, 10:14 AM   #49
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Quote:
Originally Posted by HowieE
Cracker

One question. Was it the Dealer that asked for the extra or the Tech. who did the job?

If it was the Dealer you should post his name as many of us travel through Maine and would like to know of his business practices before we stop in.

If it was his Tech. maybe you should mention it to the Dealer and see if he is still there a few weeks later. I have no problem tipping a serviceman if he has done a good job but have a huge problem with gouging.
It was the dealership - but I would not want to black-ball them because I think that, at this point in the game, it may have been an honest misunderstanding. They could have been under the impression that a surcharge was legitimate and proper - and I was the first one to come along and question it. They were going to contact Dometic about my refusal to pay the surcharge. To date, they have a large inventory of RVs on their lot for sale that they have had to fix before delivery. I believe that they just started doing outside units. I otherwise know them to be a very reputable service center - and one of the few that I would take my Airstream to! I'm also aware that some tech centers are charging as much as $80/hr nowadays - so it wouldn't take much to bump the cost by $20.00! I was simply trying to give everyone a "heads up" in order to avoid any unpleasant surprises.
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Old 05-09-2007, 01:18 PM   #50
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I'm still interested in seeing the flame out kit that was talked about earlier. Very eager to see one and install one. Yea, the Dometic fix is a band-aid, but what if.....

For about $75, I'd consider it....can't wait to see more info on it....hopefully soon!
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Old 05-09-2007, 09:19 PM   #51
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[quote=Cracker] I'm also aware that some tech centers are charging as much as $80/hr nowadays - so it wouldn't take much to bump the cost by $20.00! quote]

Hey Cracker,

$80/ hour is a BARGAIN!!! Some service centers down here are at $120/hour and climbing!!!
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Old 05-09-2007, 10:13 PM   #52
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To All, i was not charged anything for the recall fix,, whether it is a fix or a band aid i do not know,, it is done and over with,, am still interested in the rv cool invention,, that seems to make common physical sense,, hoping to hear more about it,,, ps,, rv service center here charges one hundred dollars per hour,,, SPENDY,,, donna
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Old 05-16-2007, 06:43 PM   #53
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Got my recall done today at the local Winnebago/Fleetwood/etc dealer. Airstream Dealer is 60 miles away. you don't have to go to an Airstream dealer to get it done.
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Old 05-29-2007, 12:29 PM   #54
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Hi,

I just made an appointment w/the repair shop here in Sacramento for Thursday for our safari..the gal said it'd only take a half hour to do the fix..she did say there would be no charge and she mentioned adding an aluminum shield..so we'll see how it goes..we've had the refrig since 1997 and have had no problems..
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Old 05-29-2007, 08:52 PM   #55
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No Extra Charges!

Hi gang,

I received a letter from Dometic today that specifically referred to additional charges concerning the warranty fix for the affected units. I don't remember the exact wording, but the gist of the letter stated that 'it is against Dometic policy and a violation of NHTSA policy and statute to include any additional charges when completing this warranty procedure'

THERE YOU HAVE IT!

I'll post the exact wording to this thread when I get back in the office tomorrow.
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Old 05-30-2007, 07:00 PM   #56
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Quote:
Originally Posted by lewster
... I'll post the exact wording to this thread when I get back in the office tomorrow.
Don't forget.

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