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04-16-2008, 07:13 PM
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#1
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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Dometic Problem
The door of the Dometic refridgerator in our 2008 International fell off.
Has anyone had a similar problem?
SRW
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04-16-2008, 07:28 PM
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#2
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Rivet Master
Some Place with a German Name
, Texas
Join Date: Jun 2005
Posts: 908
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Not yet, knock on wood. At least it's covered under warranty and ANY Dometic Authorized dealer or service center can perform the work.
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04-16-2008, 07:54 PM
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#3
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Rivet Master
Commercial Member
Vintage Kin Owner
Naples
, Florida
Join Date: Dec 2005
Posts: 7,508
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Quote:
Originally Posted by SRW
The door of the Dometic refridgerator in our 2008 International fell off.
Has anyone had a similar problem?
SRW
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SRW,
Just for informational purposes.......where exactly did the failure occur? Did the hinge crack? Did the door crack? Did the hinge pin snap?
Inquiring minds need to know (and so will Dometic when they replace it under your warranty!!!!)
Hope you get it fixed to your satisfaction and SOON!!!!!!!!!!!!
__________________
lewster
Solar Tech Energy Systems, Inc.
Victron Solar Components and Inverters, Zamp Solar Panels, LiFeBlue and Battle Born Lithium Batteries, Lifeline AGM Batteries
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04-16-2008, 08:12 PM
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#4
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INSANITY CENTRAL
1986 32' Excella
Airstream Funeral Coach
Citrus Heights
, California
Join Date: Aug 2006
Posts: 2,108
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Were the chimps loose in your trailer?
__________________
www.popasmoke.com
Proud Appellation American
Vine View Heights is now closed.
YETI ( 65 Quart )
IGLOO (Ice Cube, 50 Quart )
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04-16-2008, 08:14 PM
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#5
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Rivet Master
Elgin
, Texas
Join Date: Jan 2004
Posts: 800
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Quote:
Originally Posted by doorgunner
Were the chimps loose in your trailer?
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Nah, they already recaptured all those and they're back in their pens in Bastrop.
__________________
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04-17-2008, 10:39 AM
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#6
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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Quote:
Originally Posted by lewster
SRW,
Just for informational purposes.......where exactly did the failure occur? Did the hinge crack? Did the door crack? Did the hinge pin snap?
Inquiring minds need to know (and so will Dometic when they replace it under your warranty!!!!)
Hope you get it fixed to your satisfaction and SOON!!!!!!!!!!!!
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For informational purposes only.....
The door got hung up at the lower door hinge. It became difficult to close and (I am guessing here) the trim at the lower left side of the box caused a piece of the door's trim to break at the lower left corner of the door.
Trying to close the door slowly, very slowly, did not free the problem and only caused further breakage of the door's trim to the point where the entire door fell off.
Fortunately, I caught the door before if hit the floor.
Excepting for the door's locking handles falling off previously there were no indication that any further problem existed.
Since the door is now off of the fridge I can see the tiny (if not puny) pin that the door hinges on.
SRW
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04-17-2008, 11:10 AM
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#7
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Rivet Master
1992 34' Excella
Austin
, Texas
Join Date: Mar 2007
Posts: 563
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I used to have a barn door that would fall off of its hinges every time a horse would scratch his butt on the corner - any similarities to your situation?
__________________
Crusty
"If you come to a fork in the road, take it."
Lake Travis, TX
"Rancho Deluxe"
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04-17-2008, 11:57 AM
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#8
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Cloud10
2010 25' FB Flying Cloud
Fox Island
, Washington
Join Date: Mar 2004
Posts: 93
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Hi,
Yes, we've had problems with our Fridge door (2004 Intl). Not with the door hinges, but with the stainless face plate and the trim that holds it in place.
The stainless panel on the front is heavy - and is held in place by a thin plastic lip around the edges. The lip at the bottom holds the weight of the stainless face and failed.
Since under warranty, we had the shop cover the repair/perform the work. The first attempt involved re-gluing the bottom strip in place and that failed after a month or so.
On the 2nd trip into repair, the bottom lip was reinforced with rivets to help hold the trim in place. So far that seems to have done the trick, but it does seem to be a design flaw. Since we have the 16ft Bambi, our fridge is probably different size than yours, so maybe it is unique to the smaller ones - haven't heard about other's experience with this.
Scott
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04-17-2008, 07:42 PM
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#9
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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No chimps only two cats.
I have spoken with my AS dealer and so far they have no information as to when the door will be repaired/replaced.
SRW
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04-17-2008, 07:49 PM
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#10
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Rivet Master
Some Place with a German Name
, Texas
Join Date: Jun 2005
Posts: 908
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If the dealer can't fix it in a timely manner, seek out ANY other Dometic repair shop.
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04-17-2008, 07:50 PM
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#11
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E Pluribus Aluminus
2008 34' Classic S/O
1967 22' Safari
2005 30' Classic
Land Of Enchantment
, New Mexico
Join Date: Aug 2005
Posts: 1,300
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Quote:
Originally Posted by SRW
No chimps only two cats.
I have spoken with my AS dealer and so far they have no information as to when the door will be repaired/replaced.
SRW
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If you're dealing with Camper Clinic II (Buda), be careful and double check everything they do. There's been several threads about them here (and personal experience, to).
I think I know where the chimps ended up...
__________________
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Jaxon
WBCCI 7005 * AIR 9218
The trouble with trouble is it always starts out as fun...
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04-18-2008, 01:08 PM
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#12
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2 Rivet Member
2009 25' FB Flying Cloud
Anniston
, Alabama
Join Date: Jan 2008
Posts: 69
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The top hinge was cracked on our 2008 when we bought it. We knew it was hard to open, but just thought the catch needed adjusting. We are going back to the dealer to have the door replaced.
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04-18-2008, 06:43 PM
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#13
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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Quote:
Originally Posted by Jaxon
If you're dealing with Camper Clinic II (Buda), be careful and double check everything they do. There's been several threads about them here (and personal experience, to).
I think I know where the chimps ended up...
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I appreciate your comment, but can say that the tech at CCII did a good job on a short punch list.
After seeing a few photos of the door taken by CCII, Dometic is sending a new door and the work will be completed on Tue/Wed next week.
We'll see.
SRW
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04-19-2008, 03:39 PM
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#14
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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Quote:
Originally Posted by doorgunner
Were the chimps loose in your trailer?
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OK, so there are two cats and one insists on making sure that the coffee is up to his standard.
SRW
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04-23-2008, 07:38 PM
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#15
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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The folks at Dometic promised the folks at Camper Clinic II in Buda, TX that a new refridgerator door would be shipped second day delivery if someone agreed to pay the added shipping fee of $50.00, which I did.
Two working days later (excluding the weekend) the folks at Dometic advised the folks at CCII that refridgerator doors were in fact back ordered and would not be available until the 2nd week of May.
In response to me saying to the good folks at CCII that I wanted to attend a rally this week (a Chili cook-off in Bellvile, TX) the service manager at CCII fashioned and installed a metal plate at the bottom of door that would fit over the hinge pin and be pop riveted to the bottom of the door.
We towed the AS home (about 60 miles) and so far the fix is holding and the door opens and closes very smoothly.
Fortunately, the roads between home and Bellville are relatively smooth.
I appreciate the job the people at CCII have done.
Actually, getting a door before leaving for Bozeman remains to be seen.
SRW
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06-06-2008, 09:13 AM
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#16
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TEXAS66
Georgetown
, Texas
Join Date: Nov 2007
Posts: 292
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IMO the folks at CCII in Buda, TX were waiting too long for a reply from Dometic as to when and if they would take a door off of an existing refrigerator, so I called customer service at Dometic.
After a couple of conversations with customer service at Dometic over two days they did ship a new door and CCII installed it and problem solved.
End of story.
Hopefully.
SRW
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06-09-2008, 10:48 AM
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#17
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Mudmuffin
1991 29' Excella
1993 30' Excella
Crossett
, Arkansas
Join Date: Jul 2005
Posts: 17
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Plastic hinges on Dometic doors are prone to fail. They can be repaired however. Dometic first tried to sell me a whole new door. Lucky your unit is still under warranty. Dometic sells a repair kit for many of the models. I fixed mine (1994 model RM-3807) this past Sat morning. Took about and hour. Good luck!
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06-09-2008, 01:00 PM
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#18
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Antiquepedaler
2010 25' FB Flying Cloud
Currently Looking...
Laramie
, Wyoming
Join Date: Sep 2002
Posts: 832
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The Dometic door on our '99 fell off when the trailer was about three years old. To add insult to injury, the door broke the handle off the oven when it fell. The trailer was in its storage bay at the time. With the first call to Dometic, they sent me a metal hinge brace to overlay the plastic hinge to reattach the door. That was unsatisfactory as the plastic hinge was too damaged so after a second call They sent me a new door as a goodwill measure. The new door was pretty simple to install, but I did have to disconnect the fridge gas line, some hardware, then slide the fridge forward about six inches to do the job.
Oh yes, the oven factory sent a new oven handle, also free of charge.
__________________
Antique Pedaler
2021 Caravel 20 FB
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