The Dometic door on our '99 fell off when the trailer was about three years old. To add insult to injury, the door broke the handle off the oven when it fell. The trailer was in its storage bay at the time. With the first call to Dometic, they sent me a metal hinge brace to overlay the plastic hinge to reattach the door. That was unsatisfactory as the plastic hinge was too damaged so after a second call They sent me a new door as a goodwill measure. The new door was pretty simple to install, but I did have to disconnect the fridge gas line, some hardware, then slide the fridge forward about six inches to do the job.
Oh yes, the oven factory sent a new oven handle, also free of charge.
'64 Bambi II, '10 Flying Cloud FB
'05 GMC Pickup, '11 Touareg TDI
Santana tandem bike
WBCCI # 4181 VAC member