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Old 07-23-2008, 05:57 PM   #29
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Originally Posted by CanoeStream View Post
...Here's what was done this morning...
good pics bob,

they do a LOT to help folks understand what is done at recall...

but based on that 2nd photo...

your axles are bad.

cheers
2air'
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Old 07-23-2008, 07:33 PM   #30
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2air - Don't need a pee aitch dee to know that but I hadn't tho't of it before you mentioned it...

but my self-same bad axles cause my period key to repeat at the end of sentences too...

SafariSS - How's the rain tonight?
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So as i understand it, they basically install a "flash shield" so that if the bad weld joint breaks the fire is contained and the sensor shuts it down. My concern is that if this potential bad weld joint is a known issue then if it breaks, yeah there is no fire but the cost is back on the customer to replace the cooling unit which in most cases is a wash to just replace the fridge.
Lew? or anybody? Of the tens of thousands of RVs with these fridges installed, how many weld failures did they have? Two dozen? More?
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I always have had good experiences with Dometic (especially german made products). They really should be replacing cooling units. The real bummer is for most of us the RV is a "getaway" or time off our regular routines, if we loose a two year old refrigerator this greatly restricts your amount of fun on vacation.
This is where somebody like Fantastic Fan excels -- you know they stand behind and support their installed products!
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Old 07-23-2008, 11:21 PM   #31
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You rang!

I have personally dealt with one cooling unit failure in the recall's weld area. Unfortunately for the poor customer, it happened when he had left his coach on his lot in an 'RV Resort' where he owns and had gone back to IL for the holidays and yes.....IT WAS FULL. Do you know what happens to a warm fridge that is full of food .....IN FLORIDA ..........over a 2 week period..

The up side of this little tale is that Dometic payed for his new cooling unit AND the labor to install it........even though he was out of his warranty period.

AFAIK, they have been good about replacing defective units, even when they are past their original warranty, which is 2 year parts and labor and parts only in the 3rd year.

When I was at the Dometic factory in Jan. I could not get a definitive number of failures that resulted in fires from the head guy, but I was led to believe that it was in the low double digits. Not a bad percentage for the original recall, which involved almost 1,000,000 units !!!!!
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Old 07-24-2008, 06:02 AM   #32
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Dodged another bullet (second recall from Dometic) with our SILVER BULLET! Whew!
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Old 07-24-2008, 07:55 AM   #33
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Lew, the RV dealer I contacted gave me a song and dance about how Dometic doesn’t pay even with the reference number. She stated we are only do the repair to help our customers out. I am not one of their customers as I am sure they have no clue what an Airstream is. It seems your experience with Dometic covering the calls has been good. I will combine the repair with a road trip, as it I will have to take a day off of work anyway.

The RV dealer wanted $90.00 for a service call; I have no way of knowing if this is the going rate but certainly could be. They are 10 minutes away but the attitude just put me off.

If you pass through New Orleans in the near future stop, do the repair and I will pay the service call and buy you a meal. Good service is worth the price.

Jim

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Old 07-24-2008, 11:15 AM   #34
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Lew, the RV dealer I contacted gave me a song and dance about how Dometic doesn’t pay even with the reference number. She stated we are only do the repair to help our customers out. I am not one of their customers as I am sure they have no clue what an Airstream is. It seems your experience with Dometic covering the calls has been good. I will combine the repair with a road trip, as it I will have to take a day off of work anyway.

The RV dealer wanted $90.00 for a service call; I have no way of knowing if this is the going rate but certainly could be. They are 10 minutes away but the attitude just put me off.

If you pass through New Orleans in the near future stop, do the repair and I will pay the service call and buy you a meal. Good service is worth the price.

Jim
HI Jim,

I usually pass thru LA, but just north of you on I-12 on the return trip. This year, I'm going to be at a rally in NC, so I'll be much further north. IMHO, it seems that the dealer just doesn't want to be bothered with doing your recall.

Dometic does pay....and quickly too. They will only cover service call charges if the RV is immobile, as in tied down to a concrete pad with hurricane straps, or if it has a permanent screen cage built on to it. As long as the RV is mobile, they will not re-imburse the service calls.

I might suggest another dealer, or call Dometic directly and see who they recommend to do the recall.
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Old 07-24-2008, 01:35 PM   #35
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An authorized Dometic service center should do it for you. Go to http://www.dometic.com/enus/Americas...enter-Locator/ My Airstream dealer is 250 miles away and the nearest Airstream dealer is 50 miles away. I called a local SOB dealer and had this done without any questions.

A recall or warranty is supposed to be 100% even if you haven't sent back the registration card. (experiences may vary) I didn't get a recall letter and was not asked to produce it.
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Old 07-24-2008, 02:09 PM   #36
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HI Jim,

I usually pass thru LA, but just north of you on I-12 on the return trip. This year, I'm going to be at a rally in NC, so I'll be much further north. IMHO, it seems that the dealer just doesn't want to be bothered with doing your recall.

Dometic does pay....and quickly too. They will only cover service call charges if the RV is immobile, as in tied down to a concrete pad with hurricane straps, or if it has a permanent screen cage built on to it. As long as the RV is mobile, they will not re-imburse the service calls.

I might suggest another dealer, or call Dometic directly and see who they recommend to do the recall.
I spoke with Dometic a few days ago the two numbers the gave me were no good. One did not do Dometic work anymore and the other was out of business. This dealer is just really bad, I will combine the work with a trip and solve the problem. If I pull the unit out I going some where than just down the street.

Lew, thanks for the reply and be careful.
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Old 07-29-2008, 07:04 PM   #37
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Dometic Model RM2551/2006 Safari

During the middle of our third week camping in Wyoming, the wife noticed that the temperature within the refer freezer was 32 degrees, versus the near zero. I checked to see if the refer flame was operating, it was. It was unusual that the exhaust fan on the 23 foot Safari second vent door had not been running, as well. Being within a half days drive back to Denver, Colorado, we headed home. We could not eat enough food fast enough to keep the spoilage to a minimum...

Sniffing around... I noticed an ammonia odor at the camp site (Green Mountain, north of Rawlins, Wyoming about 85 miles), so knew I had a leak in the sealed system. Not a big leak, but the system was no longer sealed and temperatures were going up in the fridge. After three days the ammonia is still leaking and the local Denver Airstream dealer said it will be two weeks before we can come in to have the Dometic checked. I include two photographs of where the leak is located. The yellow discolored area is where the leak is to be found.

Is this part of the problem that has been discussed? We have had no problems with the unit operating, until recently. It is presently off and waiting to be repaired. Anything I should know other than I most likely will have to pay labor and Dometic will supply the parts needed...? Sorry for the one photo not being rotated correctly. The grey piping next to the metal support running up is the problem area.
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Old 07-29-2008, 07:12 PM   #38
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Sorry Ray,

But you didn't win the 'Recall Lottery" The affected area of the recall is within the round boiler tube right above the LP burner. Yours is on the other side of the cooling unit.

Now for the good news.......your unit should still be under the Dometic 3 year warranty (and it might possibly be in the second year). You are entitled to AT LEAST a new cooling unit from Dometic and possibly installation as well. The 3rd year of their warranty is parts only......which is still a big expense.

I would call Dometic and discuss the problem. The fridge will have to come out to change the cooling unit. I usually do them right on the floor of the RV, but I don't think you will have sufficient room to do this.

Airstream rought it in thru the door, and it can be removed that way with no problem......just some care in moving it.

GOOD LUCK!
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Old 07-29-2008, 07:17 PM   #39
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Thank you Lew for your additional information. One of the items on our two year warranty check list at Jackson Center, Ohio was a repair to a bracket at the bottom of the coil assembly at the bottom that attached to the fridge. It had broken and the Airstream techs fitted another to hold the coil to the body of the unit.
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Old 07-29-2008, 07:53 PM   #40
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Possible Victim

I was the victim of a fire that totally destroyed my trailer. The insurance company and private investigational firm called off the investigation because "even if we determined the cause of the fire, we couldn't prove in court that the site hadn't been tampered with."

I had some suspicions; furnace, battery short or fridge. I didn't have any documentation on my model number but Dometic was kind enough to send me a "Service Contract Savings Certificate" to extend my warranty. The document contained my model number RM2862 and serial number 62303364. My fridge did fall under the recall dated April 21, 2008.

There's no way to prove the fridge started the fire, but it's the most plausible explanation so far.

Here are the the link to my original thread if you're interested:

RV.net: The Tragedy of December 1, 2007

You can find photos here.

And here's a photo of my fridge (at the bottom):
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Old 08-08-2008, 01:15 AM   #41
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Recall Warning!!!!!!

Hi, today C&G Trailer Service, in Bellflower, Ca. promtly performed the refrigerator recall on my Safari. Their mechanic started by useing a blow gun to blow out any dirt, webs, or whatever before installing the the recall kit. This kit had several pieces of sheet metal, a few wires, two decals, and what looks like a thermal sensor. Good job.
A little history: I have worked at new car dealers since 1968 and all recalls are performed exactly as per factory instructions. Even vehicles with a salvage title gets recalls done. Only if a vehicle is damaged or modified in such a way that the recall can't be performed, then it won't.
But a close friend of mine brought his SOB motorhome to his place of purchase to have his refrigerator recall performed and was told that Dometic requires him to have his refrigerator serviced before they could do the recall [B*** S***] and charged him $70.00 to basically blow out his refrigerator. I consider this a scam; I have never read or performed any recall that required the customer to spend money before the recall can be done.

Note: I didn't mention the dealer's name, although a large [SOB] RV dealer, they are not an Airstream dealer.
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Old 08-08-2008, 03:22 AM   #42
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Hi, today C&G Trailer Service, in Bellflower, Ca. promtly performed the refrigerator recall on my Safari. Their mechanic started by useing a blow gun to blow out any dirt, webs, or whatever before installing the the recall kit. This kit had several pieces of sheet metal, a few wires, two decals, and what looks like a thermal sensor. Good job.
A little history: I have worked at new car dealers since 1968 and all recalls are performed exactly as per factory instructions. Even vehicles with a salvage title gets recalls done. Only if a vehicle is damaged or modified in such a way that the recall can't be performed, then it won't.
But a close friend of mine brought his SOB motorhome to his place of purchase to have his refrigerator recall performed and was told that Dometic requires him to have his refrigerator serviced before they could do the recall [B*** S***] and charged him $70.00 to basically blow out his refrigerator. I consider this a scam; I have never read or performed any recall that required the customer to spend money before the recall can be done.

Note: I didn't mention the dealer's name, although a large [SOB] RV dealer, they are not an Airstream dealer.
This type of action is TOTALLY against NHTSA regulations concerning consumer recalls and your friend should:

1. Call Dometic and inform them of what happened

2. Contact NHTSA with the code # of the recall (should be on the secondary label that was affixed to the outer shield). I'm sure that they will be VERY interested in this type of scam. Especially considering that a $10,000 fine might be applicable to the 'dealer' in this case!

Dometic is very clear to their installing techs that NO ADDITIONAL CHARGES can be levied to the consumer under any circumstances!!!!!!
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