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Old 09-10-2012, 06:57 PM   #1
1 Rivet Member
1993 34' Legacy 34
Howell , New Jersey
Join Date: Aug 2012
Posts: 13
Bought new, received scrap

My original 20 year Dometic refrigerator died. Knowing I could replace it myself, I ordered what I thought was a new dometic model RM2820RX from the place that could get it to me the quickest which happened to be Amazon.

Received the replacement on time for my vacation, my wife helped me lift the new unit into the motorhome. Once it was inside I started to unpack the shipping wrapping. Once unwrapped I noticed some weird foil tape. Curiosity got the best of me, and I peeled back some of the tape to reveal the work "issue" in black marker.

After removing all of the foil tape I noticed the words “Scrap Line 3 9-12-11 Foaming Issues”

After sharing the pictures with Dometic they agreed to replace it under warranty.

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Old 09-10-2012, 07:02 PM   #2
Rivet Master
1981 31' Excella II
New Market , Alabama
Join Date: Sep 2011
Posts: 5,280
Did you bother to contact the seller. What was his story? What is a foaming issue? Does this mean it has rabies?


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Old 09-10-2012, 07:31 PM   #3
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1973 Avion Travelcader 25' , ...
Join Date: Jul 2007
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Good to hear that Dometic is standing with you and behind their product.

"You wouldn't worry so much about what others think of you if you realized how seldom they do."

Eleanor Roosevelt

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Old 09-11-2012, 06:56 AM   #4
1 Rivet Member
1993 34' Legacy 34
Howell , New Jersey
Join Date: Aug 2012
Posts: 13
Yeah, amazon was willing to ship out a replacement but i wasn't will to risk getting another scrap yard model when dometic was willing to replace it with legit new stock and do the replacement for me.
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