I will do my best to address all the questions and misc. variables in this response, in sequential order, by the person who responded. We really appreciate all of the detailed information, the old photos are so awesome, hope I didn’t miss anyone – thanks again!!!
I may have misspoke regarding Tires/Lift kit - it was probably more like 2500
* A W Warn
All modifications were done by the dealer, guided no doubt by the same service manager who eagerly took money for the mods, heard our desire to do some forest road stuff, which we haven't, but never told me about the obvious issues with pretty much everything on the interior except the bathroom interestingly enough
Yes, the Microwave just left there not secure is beyond ridiculous...We were versed in proper towing for sure, in small part by the dealer, in larger part by our own research and personal knowledge from other areas in our life...love your Avatar - is that Photo-shopped, we will definitely reinforce the flimsy stuff
* Piggy Bank
I have not talked with the CEO of service just yet, she wasn't in yesterday - I'm not sure what the cost is, but what I expected to hear was don't worry, will take care of it...um, did I mention to say I purchased the extended warranty - I feel like an idiot based on current events - will see how this plays out…it was the Service Manager from Airstream Adventures NW that thought it appropriate to leave me a negative message telling me what they won’t do, not asking to speak to me etc. I provided them with a detailed list of items in Excel, with a column for comments etc
I will definitely check into the Centramatic Wheel Balancers
* Bill M
The TV was mounted to the wall, the window was locked and both latches bent out, I had to bend them back...I cant say if the lift kit and tires increased roughness, since the dealer installed a "custom lift kit" and tires prior to sale and "tested", I would assume that they would have said something, especially if it meant more money
I agree, the service manager seemed not to care - I would have handled things much differently as opposed to leaving a negative voicemail, having never talked with me directly
We baby the thing and were going reasonably slow, can't tell you my exact speed now, but I can tell you, we saw numerous "inexpensive travel trailers", traveling at much higher rates of speed
We have a blue ox weight distribution system, recommended by dealer, we tow with a 2010 f150 4x4 V8, tire pressure a bit under manufacturer recommendations because of the hot weather - thanks for the info on the latches/hardware, we did find this thread very useful
Its been a learning lesson for sure - we will definitely beef up wherever possible
Thanks for the input -
Mind you we only went 10 miles on the well maintained hwy, while I blame this hwy for the damage, I can see now this isn't really accurate, the hwy may have been the last straw, but all the miles adding up to that point, plus the poor craftsmanship (not even sure that the right word), were actually part of root cause
* ROBERT CROSS
I Agree, thanks for the guidance re: Jacson Center, we agree and won't go away easily - LOVE THE PHOTO...we will definitely make improvements
Are you the Service Manager from Airstream Adventures Northwest?
. Seriously though, we went 10 miles up a well maintained state hwy, it was definitely not a forest service road - this being said, when we purchased the trailer, we told the dealer our intention was to take the trailer on "some" forest service roads and that's why they installed "custom lift kit/15 tires" - why would I have any reason to doubt their guidance
Tires were inflated to 45psi, Les Swab did the tires, my assumption is that they were balanced, but I will double check, these folks have always done the right things for me in cars/trucks
Will definitely be making some modifications after this thread, its a shame that this stuff isn't addressed at the dealer prior to leaving with the trailer
Again, don't remember my exact speed, but babying the thing for sure, we were the slowest travel trailer on that road
Agreed. Please see my reply to Piggy Bank
Agreed, and doing just this.
Agreed. Please see my reply to Piggy Bank
State HWY 486, just 10 miles in
We purchased an Airstream for its reputation of quality, craftsmanship and service...The jury is still out on weather we made the right decision. I keep you folks posted as to what happens with Airstream Adventures NW, its my hope that they will do the right thing - it seems dollar wise, rather than penny foolish.