Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-02-2014, 04:30 PM   #1
3 Rivet Member
 
DeltaRon's Avatar
 
2015 28' Flying Cloud
Cumming , Georgia
Join Date: Jul 2014
Posts: 228
Warranty Service

Where do most AS owners get service on their units? I live in GA--there are no AS dealers. Closest dealer is 4 hrs away in TN. If we buy, we will probably go thru Colonial in NJ-1,000 mile trip. I'm concerned, especially in first two years, that I will need repairs and have to haul it to NJ. Any ideas out there before I commit to a new AS.


Sent from my iPad using Airstream Forums
__________________

__________________
DeltaRon is offline   Reply With Quote
Old 07-02-2014, 04:40 PM   #2
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 5,410
Hi. Where are you buying? Sounds like you're buying new so that would be your first line of defense. I live in CT and bought in MA but have had work done at the factory in OH and will likely check out Colonial in NJ as they seem to be one of the top, most knowledgeable dealers. That's of course for Airstream warranty items and Airstream specific repairs. Many of the systems/appliances are common to the industry and don't require Airstream-specific knowledge.

I was worried about the sparse location of dealers but frankly a 4-600 mile drive isn't actually such a bad thing and I wish I had known that before choosing by closest location.

Good luck!
__________________

__________________
SteveSueMac is offline   Reply With Quote
Old 07-02-2014, 04:44 PM   #3
3 Rivet Member
 
DeltaRon's Avatar
 
2015 28' Flying Cloud
Cumming , Georgia
Join Date: Jul 2014
Posts: 228
Buying from Colonial, a good 1,000 mile hike for service. There is a dealer in Knoxville TN, but wasn't very encouraged with their response to not buying there but only getting service. Scarcity of dealerships is dampening my AS enthusiasm.


Sent from my iPad using Airstream Forums
__________________
DeltaRon is offline   Reply With Quote
Old 07-02-2014, 05:22 PM   #4
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 5,410
Quote:
Originally Posted by DeltaRon View Post
Buying from Colonial, a good 1,000 mile hike for service. There is a dealer in Knoxville TN, but wasn't very encouraged with their response to not buying there but only getting service. Scarcity of dealerships is dampening my AS enthusiasm.

Sent from my iPad using Airstream Forums
Well, that's an important part of the process and if a deal breaker for you, you should probably buy a different brand.

All I can say is in my experience - I didn't like the idea of a long drive for service either but long drives have not been a bad thing for me. And post-warranty, 90% of the stuff I'll be thinking about can probably be done by the RV dealer 15 minutes from my house (and I'm learning a little as I go too :-).


Everyone's mileage varies - if it's going to be a dissatisfier, go with a different option that makes you feel more comfortable. The goal is camping after all, not necessarily an Airstream.

Good luck!
__________________
SteveSueMac is offline   Reply With Quote
Old 07-02-2014, 05:44 PM   #5
Rivet Master
 
PharmGeek's Avatar

 
2014 30' FB FC Bunk
Hoover , Alabama
Join Date: Dec 2012
Posts: 3,377
Well - just buy one out of warranty and if need work done find a good place more local?

We have 5 hour drive each way to dealer - I plan on taking it in once if not twice during my warranty period I'm guessing - not too big a deal in the grand scope of the costs associated with buying something new and so costly

If you buy new assume one or more trips for repairs will be needed

If that is a deal breaker don't buy it for sure - but that would not rule out gently used

And if gently used bothers you then buy new and just pay for repairs locally out of pocket

We have aluminitis bad and there could be no sub

Good luck! I wish there were more service centers too!!!!!
__________________
ďThe atoms of our bodies are traceable to stars that manufactured them...We are not figuratively, but literally stardust.Ē


PharmGeek is offline   Reply With Quote
Old 07-02-2014, 06:50 PM   #6
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,135
Images: 33
OP, you are about 300 miles from DeFuniak Springs,Fl home of Dixie RV a new Airstream dealer. Closer than Colonial.
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 07-03-2014, 08:43 AM   #7
Rivet Master
 
paiceman's Avatar

 
2017 30' Classic
Upper St Clair , Pennsylvania
Join Date: Aug 2011
Posts: 2,433
Images: 1
Depends on what you need work on. If it's an appliance any authorized RV dealer for that appliance can do warranty work on it, ie A/C, Refridg etc but many do not want to and don't have to as their warranty work pay rates are low. What I've done in the past when I had one under warranty was go to a non AS dealer, asked them to service the A/C under warranty and I would pay them the difference between what the A/C mfg paid them under warranty and what their shop rate was. They gladly did the work and did a great job.

Good luck
__________________

__________________
SAFE TRAVELS
2017 30' Classic - F350 6.7 Diesel Crew
USAF - Military Training Instructor (TI) - 68-72
paiceman is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Warranty-Service Bias or "You're a Nuisance if You Didn't Buy Your Trailer Here"? Fly at Night Our Community 17 04-27-2015 07:41 AM
Warranty Service sailorii Buyer Guidelines 8 08-29-2010 08:01 PM
Question re: warranty service Lani General Repair Forum 6 03-10-2010 08:11 AM
Extended Warranty tlake Our Community 4 05-12-2004 11:10 PM
Airstream Lifetime Warranty jcanavera Our Community 4 06-07-2002 12:08 AM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:08 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.