Originally Posted by pmclemore
Glad you made it home, Skip. What happened to your truck? Which roadside assistance company was it? Did the Rangers have to approve before that tow truck was allowed to help?
Also glad you were in an area that had cell service. Real spotty up there. But Shenandoah is our favorite and most-often-used park.
Apologies for hijacking the thread. This will probably put gasoline on the oil fire of "which tow vehicle is best" but the truck is still in the shop with no diagnosis yet.
We use the AAA/RV roadside assistance more by default than any smartnness on my part. Others may do a better job but our experience was decent. The person taking the call seemed awfully focused on asking what town I was in. After persuading her that I was in a National Park broken down at an overlook she wanted to know what mile marker. "Six-point-four GPS miles from Swift Run Gap" just didn't seem to be adequate. DW walked back to the start of the overlook and found a mile marker that seemed to solve everything.
The promise was for a tow vehicle on site in forty-five minutes, unrealistic IMHO. The crew arrived in about two hours having traveled from Luray. Steve's Auto - the owner drove - and his helper were prepared, properly equipped and did a careful and professional job. The truck went on the rollback. The trailer was towed behind. What a circus! We had no interaction with any Rangers - or anybody else but some really tired hikers.
Without cellular service we could have spent several hours just getting somewhere with a phone.
We took the truck to Charlottesville and Colonial Auto where we were allowed to park the A/S in a locked and fenced lot where it waits for us today. (Snif!) The service department was cheerfully helpful and responsive, although they were fully loaded up with diesel work. They had a rental car reserved for us before we got off the mountain. After transferring essentials to the car we were home by 8pm after a harrowing drive in thunderstorms and crashing lightening.
We hope to get a diagnosis in a day or do. If necessary the dealer where I bought the truck offered to loan us a tow vehicle to get the trailer home, if necessary.
All things considered we were very fortunate. Everything else will work out just fine - whenever it is to happen.