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Old 04-10-2008, 08:33 AM   #1
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Travel and Service Update

Hey all, sorry no posts in the last week or so, we have been in the boonies in South West Texas... Big Bend national park: AWESOME!!!

On another note, I had asked forum members about geting our 345LE serviced in texas, between San Antonio and Austin. As per recomended, we went to the camper clinic in Buda Tx, WHAT A RIPP OFF. Stay away at all costs!! No joke:

First, when we got there, they told us that the service person we had talked to had just quit the day before, so all quotes/prices were no longer valid. -- to add insult to injury, they said they had no "trace" of our appointment.

Then, they charged us WAY over price for a simple oil/filter change. (i dont even want to mention the exact number, I am so ashamed we paid-- we were just worried about the oil, and the fact that our AS is 20 years old..)

To tap it off, by the time I had driven 20 or so miles, I relaized our speedometer was out...

Service was horrible, price was insane, do not go there.

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Old 04-10-2008, 09:24 AM   #2
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Quote:
Originally Posted by gypsychris
Hey all, sorry no posts in the last week or so, we have been in the boonies in South West Texas... Big Bend national park: AWESOME!!!

On another note, I had asked forum members about geting our 345LE serviced in texas, between San Antonio and Austin. As per recomended, we went to the camper clinic in Buda Tx, WHAT A RIPP OFF. Stay away at all costs!! No joke:

Then, they charged us WAY over price for a simple oil/filter change. (i dont even want to mention the exact number, I am so ashamed we paid-- we were just worried about the oil, and the fact that our AS is 20 years old..)

Service was horrible, price was insane, do not go there.

I'm really sorry that I missed your first post asking for places to service your rig. You're right on point about Camper Clinic being a rip off. You have some chance of proper treatment if you bought your rig from them. If not then it's Katy bar the door, we've got a live one. I've complained to the AS regional sales rep, and written Jackson Center a letter about their very poor treatment. Of course they ignored me because this place sells Airstreams, and that's all the mfg cares about.

I"m glad you were able to enjoy Big Bend. I'm heading out that way tomorrow. I hope you have an uneventful trip back home.

___Tom
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Old 04-10-2008, 09:25 AM   #3
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Agreed

Yup - had bad experience with them multiple times - finally stopped going to them....

My worst experience was when I had dropped my 19' Bambi off for warranty work, they had it for a week. I finally received a call that it was done on a Friday, and told them I would be there Monday to pick it up.

Walked in there Monday, where the warranty manager Tammy ran away when she saw me walk in the door. I thought that was a bit strange, but 30 seconds later, Leslie, the service manager came out and stated that he was sorry, but there was a customer that had wanted to take delivery of a new trailer on Saturday, and they didn't have the Equalizer in stock for the guy to take the trailer home, so they took it off my trailer.....

That was the last time ever used Camper Clinic in Buda.....
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Old 04-10-2008, 09:44 AM   #4
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Sounds like it is well worth the trip to Weatherford!

Susan
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Old 04-10-2008, 09:49 AM   #5
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Quote:
Originally Posted by gypsychris
Hey all, sorry no posts in the last week or so, we have been in the boonies in South West Texas... Big Bend national park: AWESOME!!!

On another note, I had asked forum members about geting our 345LE serviced in texas, between San Antonio and Austin. As per recomended, we went to the camper clinic in Buda Tx, WHAT A RIPP OFF. Stay away at all costs!! No joke:

First, when we got there, they told us that the service person we had talked to had just quit the day before, so all quotes/prices were no longer valid. -- to add insult to injury, they said they had no "trace" of our appointment.
Ok I would have left at that point. They would not have touched my unit.

Rodger Willimas AS in Weatherford is excellent.
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Old 04-10-2008, 10:21 AM   #6
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Quote:
Originally Posted by Alumatube
Sounds like it is well worth the trip to Weatherford!

Susan
Unfortunately, Roger Williams currently has a backlog on service, so they are not taking new service appointments as this time. It will be 3-4 months at the earliest before new appointments are taken.

With that being said, David Tidmore has left Roger Williams to return to the high tech field (where he originated).

Their service is team of Denver and Damion remain, so the quality of the service work will remain. Denver Russell, the senior Airstream service tech has always done great work, and was shown doing disk brake conversion in an Airstream Life article a year or so ago.

If you want service done by Denver and team at Roger Williams, please be patient as they work thru the backlog they currently have.

I will say that they will still try to help out those who "full time" in their rig, so if it is a simple repair or maintenece item that only takes a few hours, they will do their best to fit you in. You'll need to call Roger Williams up at 800-378-5883 and ask to speak to Robert Haberzettle. He can best determine if they can help you, and the timeframe they can get you in.
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Old 04-10-2008, 11:30 AM   #7
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I canot believe they took it off your unit!! That is probably what they did with our spedo cable!!!.... They had another AS 325 moho they were actively working on... I wonder what else they might have done to our unit...i.e our gen is now also showing weird signs.... Maybe we should class action sue these guys... Unreal how they can so easily ruin one's day..trip..in our case full time home...We should make a Warning post about all those bad dealers...and it obviously doesn't pay to always listen to forums, as some members probably work for them.... Wish they at least refunded us..
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Old 04-10-2008, 11:44 AM   #8
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Also, as for Big Bend..make sure you take a dip in the Hot Springs, UNREAL...
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Old 04-10-2008, 12:21 PM   #9
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Quote:
Originally Posted by Stream 1529

I"m glad you were able to enjoy Big Bend. I'm heading out that way tomorrow. I hope you have an uneventful trip back home.

___Tom
hey Tom, we are not heading home...we full time Here are some info on Big Bend and what we did that we just updated: In the Desert | Classic Airstream Roadtrip Adventures of Two City Travelers Have a great time there! Bird watching is pretty incredible too...
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Old 04-10-2008, 01:28 PM   #10
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Quote:
Originally Posted by gypsychris
hey Tom, we are not heading home...we full time Here are some info on Big Bend and what we did that we just updated: In the Desert | Classic Airstream Roadtrip Adventures of Two City Travelers Have a great time there! Bird watching is pretty incredible too...
I used to work on a ranch in Ft Davis while in college over in Alpine. I used to have an old (60's) VW, and would take it any where. It took care of me in some spots west of Mafa that I should never have driven it to. When I had a weekend off, we'd run down to Big Bend whenever we had the chance. We'd drive like the dickens on the paved roads on a moonlit night without the headlights. Not too smart, but a lot of fun.

We'd go out at night to one of the abandoned adobe huts, cactus on the roof,and with some cold nourishment we'd muster up some false courage and tell ghost stories. After some time passed I'd have to go off to be alone. While contemplating life's mysteries I'd notice the sillouette of a cactus and start remembering the stories. I solved the world's problems in a hurry, and made it back to the safety of the campfire.

Enjoy your travels. As you can see, they become very nice memories 30 years later.

________Tom
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Old 04-10-2008, 07:42 PM   #11
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Thank you so much for sharing this with us.
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Old 04-10-2008, 08:47 PM   #12
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I'm glad to learn about this AS dealer. It has been highly recommend by another AS owner. I have never been to this facility since it is about 60 miles from my home. AS seems to have a problem with their service.

The ExploriaUSA (AS Dealer) on IH-10 in Seguin does not have a very big service area. They are more into selling than servicing trailers. I was looking for another AS service department to take my trailer. I had heard that the Buda dealer had a seperate facility to service AS's.

I have had good luck with SW RV just across IH-10 from ExploriaUSA. They have a large service area and have always serviced my AS in a timely manner.
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Old 04-10-2008, 10:16 PM   #13
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Originally Posted by Bambi_Bandit
. I thought that was a bit strange, but 30 seconds later, Leslie, the service manager came out and stated that he was sorry, but there was a customer that had wanted to take delivery of a new trailer on Saturday, and they didn't have the Equalizer in stock for the guy to take the trailer home, so they took it off my trailer.........
Don't know what they call it in Texas, but up here we call that theft!
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Old 04-10-2008, 10:30 PM   #14
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I agree...I also just realized that somehow they played with our Overdrive unit...(it no longer works as well.)!!@!! I can tell they did, because I just noticed that its casing is broken! ours was not prior to bringing it in.,,,,,and our spedometer worked fine too....now dead.... Any suggestions as to what we should do?
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