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Old 05-18-2011, 09:58 AM   #15
Rivet Master
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1999 23' Safari
Perrysburg , Ann Arbor
Join Date: Sep 2005
Posts: 915
Yup, they're not cheap - and neither is an Airstream.

Only had mine to the mother ship for repairs once - last spring, and they did what they said they'd do when they said they'd do it, for the price (actulaly, a little less than quoted) they said they'd do it for. Professional all the way around. They really know what they're doing, in my estimation.

Now, anyone can repack a wheel bearing (even yours truly!), but when it gets into the deeper mysteries, I lke the idea of having the pros do it. There are probably cheaper places out there, and there are probably techs who are just as good somewhere, but I'm personally not sure where, and it's a good feeling towing away knowing the job was done right. To me, the peace of mind is worth the extra few $. I think they're as close to a "10" as you can find.

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Old 05-18-2011, 11:02 AM   #16
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2005 34' Classic
2015 Interstate Ext. Coach
N Smithfield , Rhode Island
Join Date: Feb 2004
Posts: 853
Images: 21

My wife and I were at JC this past week. We purchased a vast number of parts and other stuff at the store/parts department. The flag pole holder being one. When asked the proper way to install it, the lady at the sales counter had one of the service managers up front in minutes. Not only he advised us how to do it, he also gave us screws and large head rivets(no charge) to complete the job. Overall they were very very helpful with all the questions we had (and there were lots of them).
I would give the retail store and the service area a 10 out of 10. If we ever need to fix something on the trailer we can not do it ourselves, we will do the 850 miles drive.


T & Gail
2015 Airstream Interstate Ext
2005 34'Classic- Mercury (Goddess of Travel)
2016 GMC Sierra Denali 2500HD Diesel

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Old 05-18-2011, 01:18 PM   #17
2 Rivet Member
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2004 25' Safari
N/A , Michigan/Florida
Join Date: May 2008
Posts: 60
We normally stop/stay there twice a year on our way up from FL or down from MI. Their service, both in person and on the phone, has been excellent. Service parts for any equipment be it for cars, trucks, RVs are always "overpriced" and that's part of the business and a planned profit maker. We can either take or leave it, but one cannot question the Airstream JC folks' desire to satisfy their customer.
2004 25' Safari
2010 4x4 Ford EB Expedition
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Old 05-18-2011, 01:57 PM   #18
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1997 34' Limited
1970 27' Overlander
South of Atlanta , Georgia
Join Date: Sep 2009
Posts: 1,659
Images: 2
FWIW, the $104 rate is in line with what the Alabama Airstream dealer charged me. The quality of which causes me to not be a repeat customer.
Craig and Carol
1997 34' Excella 1000
1970 27' Overlander, International
2009 Ford F150 5.4L
ProPride hitch with 1400# bars

AIR 41028
WBCCI 10199
Past President Southeastern Camping Unit (12)
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Old 05-22-2011, 05:48 PM   #19
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1972 Argosy 24
1989 34.5' Airstream 345
Heart of Dixie , Alabama
Join Date: Sep 2006
Posts: 1,646
Images: 834
Stopped at Camping W just to see whats on sell...after looking in store, went out to showroom to look at campers, Airstreams and SOBs.
Good to be able to see together and back and forth.
The Airstreams sure look and feel better than the SOBS.
I did notice the rivet spacing is very large, about 10" between rivets on the outside., maybe less, but much more than mine at about 3".

Lots of ideas and directions to do to mine in future.

Your opinion is valued, please not your opinion of someones else's opinion.
Click To See Me Wet
1989 Airstream 345 Liberator...
1972 Argosy 24'...
1954 Feathercraft Vagabond
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