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Old 08-15-2019, 06:04 AM   #1
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2019 25' International
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Need Repairs on the road

I have repairs to get done on the road i.e. short closet over twin fell off; inoperable shower fan; refrigerator panel buckling outwards; possible leak (puddling of water on nightstand after hard driving rain in New Orleans); and my door is acting funny. I called the Airstream factory yesterday and soonest they can do repairs is December which is a non-starter for me. Could you all recommend an Airstream dealer that you had a great experience with and would trust to do this work? I am currently in New Orleans, traveling to Pensacola for a stop in Fort Pickens and Mystic Springs Cove Airstream Park; on to Tallahassee and then lallygagging up the east coast to DC. Many thanks!
Pat
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Old 08-15-2019, 06:14 AM   #2
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Foley airstream.
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Old 08-15-2019, 06:57 AM   #3
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I would give FOLEY a shot.
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Old 08-15-2019, 08:09 AM   #4
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Hi

It is not at all unusual to find an RV dealer pretty fully booked this time of year. The typical response is going to be "we'll get you in as quick as we can". Translated that could be a week or three.

Once they "get you in", they will figure out what's needed in terms of parts. If it's something that isn't in stock, it then gets ordered. More often than not, that's a "many weeks" sort of thing. Then you are back into the line for a slot in the repair bays.

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I'd try another call to JC along with an mention that this is a *2019* with a number of issues ....

Bob
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Old 08-15-2019, 10:18 AM   #5
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Sad...

....That things still fall apart. 😟
Maybe a independent cabinetmaker could offer a better & quicker solution.🤔
Would AS improve the installation?

Bob
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Old 08-15-2019, 11:26 AM   #6
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Sanders RVs Alachua (near Gainesville) FL
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Old 08-15-2019, 11:44 AM   #7
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Another vote for Foley.

If they can’t get you in, ask if they can recommend someone.

Good luck.

Maggie
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Old 08-15-2019, 03:10 PM   #8
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Thanks all. I’ve got an appt with Foleys in Gulfport, MS next Thursday.
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Old 08-15-2019, 05:30 PM   #9
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From my experience, Foley is the best AS service center along your route east.
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Old 08-15-2019, 05:46 PM   #10
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Foley RV in Gulfport, Mississippi, for sure.

Speaking from experience, they do good work and are nice people.
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Old 08-15-2019, 08:11 PM   #11
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Samders

If for some reason you don’t get everything resolved at Foleys, with which I am unfamiliar, Sanders is excellent. Either way, send them your pictures so they can order what you need. Good luck!
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Old 08-16-2019, 06:17 AM   #12
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I will send photos to Foley's. Thanks everyone for your recommendations!
Pat
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Old 08-16-2019, 10:44 AM   #13
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I’d call Foley. Great service. Sammy’s in repair is super great at what he does “FIX AIRSTREAMS”
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Old 08-16-2019, 05:27 PM   #14
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This recommendation is based on first hand experience:

If you have the time, I would go to JC and talk to the service manager there. Not the counter staff, the JC Service Manager.

I saw first hand, twice, where two people showed up with problems similar to you and they were in in a couple of days.

One couple first called from the portal and was denied. I suggested to them to show up first thing in the morning with a few phone pictures and plead your case. They did and was in the next day.

It’s a lot easier to decline a service request on the phone then when you appear in the flesh with a unusual warranty problem. Especially a new unit.
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