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Old 05-12-2017, 11:46 AM   #1
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Good Sam Roadside Assisstance-Good or not so good?

I wonder if you could help me decide whether to sign up with Good Sam's roadside Assisstance insurance. Does anyone have experience with receiving Assisstance ? I like what they offer because they would tow my tow vehicle as well as my RV. Seems like they offer a lot for $79.
Thanks,
Mark
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Old 05-12-2017, 12:42 PM   #2
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Hi from AZ. . . yes, we had to use them when my TV quit, with trailer in tow. Took 3 calls and over an hour to get the twits on the 800 number to get somebody headed our way, then 2 more hours to actually get to us. ( did I mention it was 102 that day ?) The tow truck guy was a real pro & did a great job of getting us to help, and had the phone people been just a bit more professional, I would have said it was an OK experience. I filled out the survey they sent me after, but nobody responded in any way. . . hey, you asked ! , regards, Craig
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Old 05-12-2017, 12:55 PM   #3
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6 plus years with GS roadside. I have never had to test it so have a neutral opinion.
OP, double check with your current auto insurance company. You may already have roadside assistance coverage or can get it at a reduced price. Also if you do decide to go with GS give a phone call to enroll. The price is negotiable. I have never paid paid more than half the advertised price.
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Old 05-12-2017, 01:54 PM   #4
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Originally Posted by RamblinManGa View Post
Hi from AZ. . . yes, we had to use them when my TV quit, with trailer in tow. Took 3 calls and over an hour to get the twits on the 800 number to get somebody headed our way, then 2 more hours to actually get to us. ( did I mention it was 102 that day ?) The tow truck guy was a real pro & did a great job of getting us to help, and had the phone people been just a bit more professional, I would have said it was an OK experience. I filled out the survey they sent me after, but nobody responded in any way. . . hey, you asked ! , regards, Craig


Wish the call center did a better job!
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Old 05-12-2017, 02:41 PM   #5
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I am increasingly disappointed with Camping World and their associated companies.

AAA plus RV is a good deal and an bigger network.
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Old 05-12-2017, 02:44 PM   #6
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Originally Posted by thiel View Post
I am increasingly disappointed with Camping World and their associated companies.

AAA plus RV is a good deal and an bigger network.
What is it about Camping World/Good Sam that you find disappointing? Just curious!
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Old 05-12-2017, 05:31 PM   #7
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i used the GS service once and it was first rate. Needed wheel service and after placing the initial call, I had a call back in 10 minutes. Where to take the trailer and the name of the guy who was going to take care of me. He was waiting when I arrived.
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Old 05-12-2017, 07:44 PM   #8
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I spent an hour and 15 minutes on the phone to the call centre in January. I
was totally unimpressed with the service and the stupidity of the operator. She told me that they could not send a tow truck without a "civic address". It is pretty hard to find a civic address when parked on the side of a 4 lane highway in the middle of a Canadian winter, at 8 pm in a blowing snow storm!!! I told her exactly where I was, the tow truck company to call, and the name of the owner, who is my neighbour. Would not listen or believe me. Her "supervisor" was just as stupid as the original operator. Finally called my own tow truck operator, while on the phone with Good Sam. Totally exasperating experience and will never renew with them. Will go with CAA or if in the US, AAA. They have inteligent operators, that can think.
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Old 05-13-2017, 06:21 AM   #9
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Originally Posted by thiel View Post
I am increasingly disappointed with Camping World and their associated companies.

AAA plus RV is a good deal and an bigger network.
Could you a bit more specific about what you find disappointing?
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Old 05-13-2017, 06:46 AM   #10
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The alternative to GS may be with your insurance carrier. For example my Progressive policy on my Airstream includes towing of the Airstream or the tow vehicle itself. So if the tow vehicle is disabled and needs towing, the Airstream automatically qualifies for a tow itself. I'm also an AAA member but do not carry the RV Plus coverage. AAA takes care of all my vehicles and the TV when it's not being used in a towing mode. At one time when looking at AAA RV Plus I noticed that it didn't cover all states. I'm not sure if that is still true at this point in time.

I've only called for service on the road once and that was for a jump start on my TV when on a trip.

In many cases emergency assistance providers contract with multiple carriers. So someone who comes out on a GS call could be the same provider that an insurance carrier or AAA may send. The difference being the features and services provided by your specific emergency services provider.

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Old 05-13-2017, 06:58 AM   #11
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I used GS for a couple of years. I only needed them once and the service was adequate. I've been with Coach-net for quite a few years. They are an RV specific roadside assistance insurance. I don't think I've ever used them but I've never heard a negative report on them. I'm not one to purchase insurance if I don't have to but I treat myself to roadside assistance.
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Old 05-13-2017, 11:03 AM   #12
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I have had this assistance plan for probably 15 years or more. I have always gotten excellent service when I needed it. However, I have never needed it for my RV but have used it many times for my other vehicles. The plan covers all of my vehicles. I have had flat tires fixed and used the towing 4 or 5 times. I have no complaints - it has been well worth the money.
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Old 05-13-2017, 11:04 AM   #13
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Originally Posted by Hans627 View Post
What is it about Camping World/Good Sam that you find disappointing? Just curious!

You asked the question, so here's my opinion. Camping World used to be a fantastic company when David Garvin and his family owned Camping World. Trailer Life, and Good Sam used to be a fantastic company when Art Rouse and his Family owned them.
Ever since Marcus Lomonus (or whatever his name is), they have gone downhill
in customer service and product quality. Most of their stores have workcampers as sales people, most of them are only looking to suppliment their income, and really couldn't care less about how they treat customers. More specifically, the Robertsdale, Alabama store is about the worst of the entire bunch.
As for Good Sam insurance, (they sell about any kind of insurance you think you want) they start out with low "teaser rates" for the first year, when the renewal time comes you can expect at least a 50% increase. Their road service used to be good, but now the call center they use, really doesn't have much of a clue how to deal with people in RVs.

Greed has taken over since Lemonus has bought the company......

In addition to the above, I'm not happy with them...

For whatever it's worth.

Larry
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Old 05-13-2017, 11:58 AM   #14
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I am somewhat shocked to read these negative comments. I signed us up for Good Sam Roadside service when they first offered their best service and we were doing more extensive traveling. The program promised to bring us all the way home if we needed it. Fortunately we never needed their service.

We have used AAA for years for our cars, trucks and kids in college etc and have found their service excellent, though limited to 100 miles towing. Sometimes they are a bit slow, but AAA is dependent on their independent service providers and we understand that. When family illness forced less extensive travel, AAA added RV towing about that time and the cost was less than GS so we dropped GS thinking we could go back to them if the future held longer trips for us. I guess that remains to be seen.

BTW, AAA Trip Tics and camp books are excellent trip planning tools.
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Old 05-13-2017, 12:04 PM   #15
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Used it twice. Had a blowout on my AS. Arrived in 15 minutes, back on the road in less than an hour! First rate.
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Old 05-13-2017, 12:53 PM   #16
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Camping World

Some of their people are decent: overall CW sucks, IMHO. I have roadside through my insurer. Haven't tested it yet for theTT. Slow for the TV but they came, they saw, they conquered.
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Old 05-13-2017, 01:06 PM   #17
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USAA. That's what I've always carried. Their call center staff is knowledgeable and efficient. they have a service truck on site within an hour and call me back to make sure everything is OK.
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Old 05-13-2017, 01:06 PM   #18
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Had a nail in AS tire and call them, was out in 45 minutes, did a great job.
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Old 05-13-2017, 01:09 PM   #19
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Coach-net

Have used Coach-net for 15 years with very good results including tow of tv and 34' airstream. Recommend them highly
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Old 05-13-2017, 03:19 PM   #20
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I used to carry both GS And AAA RV. After my first breakdown I had such a bad experience I quit GS and am very pleased with AAA RV.

I used to shop camping world but stopped even looking at their catalog because their prices are crazy high.
CW also tries to sell campground memberships which are not in our best interests.
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