Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-12-2017, 11:46 AM   #1
2 Rivet Member
 
2012 27' FB International
Austin , Texas
Join Date: May 2015
Posts: 55
Good Sam Roadside Assisstance-Good or not so good?

I wonder if you could help me decide whether to sign up with Good Sam's roadside Assisstance insurance. Does anyone have experience with receiving Assisstance ? I like what they offer because they would tow my tow vehicle as well as my RV. Seems like they offer a lot for $79.
Thanks,
Mark
flyingfishy is offline   Reply With Quote
Old 05-12-2017, 12:42 PM   #2
Rivet Master
 
RamblinManGa's Avatar
 
2016 28' Pendleton
Currently Looking...
Scottsdale , Arizona
Join Date: Jul 2009
Posts: 840
Images: 2
Hi from AZ. . . yes, we had to use them when my TV quit, with trailer in tow. Took 3 calls and over an hour to get the twits on the 800 number to get somebody headed our way, then 2 more hours to actually get to us. ( did I mention it was 102 that day ?) The tow truck guy was a real pro & did a great job of getting us to help, and had the phone people been just a bit more professional, I would have said it was an OK experience. I filled out the survey they sent me after, but nobody responded in any way. . . hey, you asked ! , regards, Craig
__________________
WBCCI 2851,4CU
RamblinManGa is offline   Reply With Quote
Old 05-12-2017, 12:55 PM   #3
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,278
Images: 33
6 plus years with GS roadside. I have never had to test it so have a neutral opinion.
OP, double check with your current auto insurance company. You may already have roadside assistance coverage or can get it at a reduced price. Also if you do decide to go with GS give a phone call to enroll. The price is negotiable. I have never paid paid more than half the advertised price.
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 05-12-2017, 01:54 PM   #4
2 Rivet Member
 
2012 27' FB International
Austin , Texas
Join Date: May 2015
Posts: 55
Quote:
Originally Posted by RamblinManGa View Post
Hi from AZ. . . yes, we had to use them when my TV quit, with trailer in tow. Took 3 calls and over an hour to get the twits on the 800 number to get somebody headed our way, then 2 more hours to actually get to us. ( did I mention it was 102 that day ?) The tow truck guy was a real pro & did a great job of getting us to help, and had the phone people been just a bit more professional, I would have said it was an OK experience. I filled out the survey they sent me after, but nobody responded in any way. . . hey, you asked ! , regards, Craig


Wish the call center did a better job!
flyingfishy is offline   Reply With Quote
Old 05-12-2017, 02:41 PM   #5
Journeyman
 
2016 25' International
Amherst , Massachusetts
Join Date: Apr 2016
Posts: 956
I am increasingly disappointed with Camping World and their associated companies.

AAA plus RV is a good deal and an bigger network.
__________________
-----

Some (hopefully useful) Airstream videos here:
https://www.youtube.com/c/journeymanvideos
thiel is offline   Reply With Quote
Old 05-12-2017, 02:44 PM   #6
Site Team
 
Hans627's Avatar

 
2009 25' FB International
2018 27' Globetrotter
Tavares , Florida
Join Date: Mar 2014
Posts: 3,674
Quote:
Originally Posted by thiel View Post
I am increasingly disappointed with Camping World and their associated companies.

AAA plus RV is a good deal and an bigger network.
What is it about Camping World/Good Sam that you find disappointing? Just curious!
Hans627 is offline   Reply With Quote
Old 05-12-2017, 05:31 PM   #7
BAB
Rivet Master
 
BAB's Avatar
 
2015 30' Classic
2012 28' International
Greensboro , North Carolina
Join Date: Aug 2011
Posts: 1,708
i used the GS service once and it was first rate. Needed wheel service and after placing the initial call, I had a call back in 10 minutes. Where to take the trailer and the name of the guy who was going to take care of me. He was waiting when I arrived.
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2019 RAM 2500 Limited 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
BAB is offline   Reply With Quote
Old 05-12-2017, 07:44 PM   #8
Rivet Master
 
CBWELL's Avatar
 
1994 34' Excella
Warren , Manitoba
Join Date: Apr 2006
Posts: 1,248
I spent an hour and 15 minutes on the phone to the call centre in January. I
was totally unimpressed with the service and the stupidity of the operator. She told me that they could not send a tow truck without a "civic address". It is pretty hard to find a civic address when parked on the side of a 4 lane highway in the middle of a Canadian winter, at 8 pm in a blowing snow storm!!! I told her exactly where I was, the tow truck company to call, and the name of the owner, who is my neighbour. Would not listen or believe me. Her "supervisor" was just as stupid as the original operator. Finally called my own tow truck operator, while on the phone with Good Sam. Totally exasperating experience and will never renew with them. Will go with CAA or if in the US, AAA. They have inteligent operators, that can think.
__________________
ACI #7394
2012 GMC 2500 HD Duramax Denali
1994 Excella 34'
1987 Limited 34', 1976 31', 1976 Argosy 22' Gone to new homes
Hensley Hitch
CBWELL is offline   Reply With Quote
Old 05-13-2017, 06:21 AM   #9
Rivet Master
 
AWCHIEF's Avatar
 
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,278
Images: 33
Quote:
Originally Posted by thiel View Post
I am increasingly disappointed with Camping World and their associated companies.

AAA plus RV is a good deal and an bigger network.
Could you a bit more specific about what you find disappointing?
__________________
MICHAEL

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 05-13-2017, 06:46 AM   #10
Moderator
 
jcanavera's Avatar

 
2004 30' Classic Slideout
Fenton , Missouri
Join Date: Mar 2002
Posts: 10,403
Images: 143
Send a message via AIM to jcanavera Send a message via Skype™ to jcanavera
The alternative to GS may be with your insurance carrier. For example my Progressive policy on my Airstream includes towing of the Airstream or the tow vehicle itself. So if the tow vehicle is disabled and needs towing, the Airstream automatically qualifies for a tow itself. I'm also an AAA member but do not carry the RV Plus coverage. AAA takes care of all my vehicles and the TV when it's not being used in a towing mode. At one time when looking at AAA RV Plus I noticed that it didn't cover all states. I'm not sure if that is still true at this point in time.

I've only called for service on the road once and that was for a jump start on my TV when on a trip.

In many cases emergency assistance providers contract with multiple carriers. So someone who comes out on a GS call could be the same provider that an insurance carrier or AAA may send. The difference being the features and services provided by your specific emergency services provider.

Jack
__________________
Jack Canavera
STL Mo.
AIR #56 S/OS#15
'04 Classic 30' S.O.,'03 GMC Savana 2500
jcanavera is offline   Reply With Quote
Old 05-13-2017, 06:58 AM   #11
4 Rivet Member
 
brokeboater's Avatar
 
2013 25' Flying Cloud
Crystal River , Florida
Join Date: Jul 2006
Posts: 474
Images: 1
I used GS for a couple of years. I only needed them once and the service was adequate. I've been with Coach-net for quite a few years. They are an RV specific roadside assistance insurance. I don't think I've ever used them but I've never heard a negative report on them. I'm not one to purchase insurance if I don't have to but I treat myself to roadside assistance.
brokeboater is offline   Reply With Quote
Old 05-13-2017, 11:03 AM   #12
Long time owner
 
2004 25' Classic
1974 25' Tradewind
1970 21' Globetrotter
1975 26' Argosy 26
Forrest City , Arkansas
Join Date: Sep 2011
Posts: 149
I have had this assistance plan for probably 15 years or more. I have always gotten excellent service when I needed it. However, I have never needed it for my RV but have used it many times for my other vehicles. The plan covers all of my vehicles. I have had flat tires fixed and used the towing 4 or 5 times. I have no complaints - it has been well worth the money.
doctorlewis is offline   Reply With Quote
Old 05-13-2017, 11:04 AM   #13
Rivet Master
 
Larry C's Avatar
 
1996 34' Excella
Elberta , Alabama
Join Date: Oct 2006
Posts: 837
Blog Entries: 1
Quote:
Originally Posted by Hans627 View Post
What is it about Camping World/Good Sam that you find disappointing? Just curious!

You asked the question, so here's my opinion. Camping World used to be a fantastic company when David Garvin and his family owned Camping World. Trailer Life, and Good Sam used to be a fantastic company when Art Rouse and his Family owned them.
Ever since Marcus Lomonus (or whatever his name is), they have gone downhill
in customer service and product quality. Most of their stores have workcampers as sales people, most of them are only looking to suppliment their income, and really couldn't care less about how they treat customers. More specifically, the Robertsdale, Alabama store is about the worst of the entire bunch.
As for Good Sam insurance, (they sell about any kind of insurance you think you want) they start out with low "teaser rates" for the first year, when the renewal time comes you can expect at least a 50% increase. Their road service used to be good, but now the call center they use, really doesn't have much of a clue how to deal with people in RVs.

Greed has taken over since Lemonus has bought the company......

In addition to the above, I'm not happy with them...

For whatever it's worth.

Larry
Larry C is offline   Reply With Quote
Old 05-13-2017, 11:58 AM   #14
4 Rivet Member
 
1967 26' Overlander
Spartanburg , South Carolina
Join Date: Jan 2011
Posts: 437
I am somewhat shocked to read these negative comments. I signed us up for Good Sam Roadside service when they first offered their best service and we were doing more extensive traveling. The program promised to bring us all the way home if we needed it. Fortunately we never needed their service.

We have used AAA for years for our cars, trucks and kids in college etc and have found their service excellent, though limited to 100 miles towing. Sometimes they are a bit slow, but AAA is dependent on their independent service providers and we understand that. When family illness forced less extensive travel, AAA added RV towing about that time and the cost was less than GS so we dropped GS thinking we could go back to them if the future held longer trips for us. I guess that remains to be seen.

BTW, AAA Trip Tics and camp books are excellent trip planning tools.
Jacob D is offline   Reply With Quote
Old 05-13-2017, 12:04 PM   #15
2 Rivet Member
 
Join Date: Jan 2015
Posts: 68
Used it twice. Had a blowout on my AS. Arrived in 15 minutes, back on the road in less than an hour! First rate.
Johndews is offline   Reply With Quote
Old 05-13-2017, 12:53 PM   #16
2 Rivet Member
 
Houston , Texas
Join Date: Jan 2017
Posts: 34
Camping World

Some of their people are decent: overall CW sucks, IMHO. I have roadside through my insurer. Haven't tested it yet for theTT. Slow for the TV but they came, they saw, they conquered.
Asherstanton is offline   Reply With Quote
Old 05-13-2017, 01:06 PM   #17
Rivet Master
 
Antique Pedaler's Avatar
 
2010 25' FB Flying Cloud
Currently Looking...
Laramie , Wyoming
Join Date: Sep 2002
Posts: 829
Images: 11
Blog Entries: 1
USAA. That's what I've always carried. Their call center staff is knowledgeable and efficient. they have a service truck on site within an hour and call me back to make sure everything is OK.
__________________
Antique Pedaler
2021 Caravel 20 FB
Antique Pedaler is offline   Reply With Quote
Old 05-13-2017, 01:06 PM   #18
4 Rivet Member
 
dames7's Avatar
 
2015 25' Flying Cloud
GILBERT , Arizona
Join Date: Jan 2015
Posts: 377
Blog Entries: 2
Had a nail in AS tire and call them, was out in 45 minutes, did a great job.
__________________
David & Nancy Ames
WBCCI # 9403 -- AIR # 95597
2015 FC 25' RB
2013 Chevy Tahoe LTZ
dames7 is offline   Reply With Quote
Old 05-13-2017, 01:09 PM   #19
Jay Thompson
 
2009 34' Classic
Tallahassee, , Florida
Join Date: Aug 2009
Posts: 66
Coach-net

Have used Coach-net for 15 years with very good results including tow of tv and 34' airstream. Recommend them highly
jaydthompson is offline   Reply With Quote
Old 05-13-2017, 03:19 PM   #20
1 Rivet Member
 
1969 27' Overlander
1949 22' Liner
1959 18' Traveler
Seal Rock , Oregon
Join Date: Oct 2012
Posts: 18
Images: 2
I used to carry both GS And AAA RV. After my first breakdown I had such a bad experience I quit GS and am very pleased with AAA RV.

I used to shop camping world but stopped even looking at their catalog because their prices are crazy high.
CW also tries to sell campground memberships which are not in our best interests.
Sealrocker is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
AAA or Good Sam? Which Roadside Assistance do you prefer and why? Jabba Off Topic Forum 19 09-16-2014 09:49 AM
Good Sam Roadside VS AAA ThreeFingers Dollars & Cents 21 01-30-2012 09:01 AM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 02:36 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.