Advisory - Nu-Wave Induction burner - mixed review!
Small Hijack. I have the NuWave induction burners and whenever I'm camped with hookups they're #1 for anything simple - especially that morning cuppa coffee. You can literally set the timer (read the instructions, I have to every time I reset the thing) so that the teapot will start heating at 7:00 AM. Alarm clock and water is ready to pour over grounds!
Now for the hijack - I bought my last pair in November of 2013 - and in the mail today I got a dunning notice that I hadn't paid the last of three installments. After reviewing my credit card statements from that time period and my spam file of ads from Nu-Wave..... They never BILLED ME for the third payment. My credit card did expire about 7 months after the purchase, but they didn't bill me on month 3. Next, I scanned every e-mail sent to me by the company - and not one EVER said "hey we couldn't bill you because...." I got over 20 offers to sell me MORE stuff... no hint there was a balance owed.
About 3 months ago I did get a new card with a new number and security check feature built in - due to someone else's large data breach, but we're talking a year and 4 months after the company failed to bill for the 3rd installment.
I don't dispute that I owe them the money, but the letter was a threat to go to collections - so I called and got "Ms. Nasty" All I wanted was to make this right, but I also did not feel it was appropriate to fail to notify me that there was a problem for 16 months, then threaten to send me to a collections company.
I actually LIKE the Nu-Wave. It's performed exactly as shown in the infomercials, but it is bulkier than many other induction burners, and the great bargain "2 for $100" is deceptive. The great bargain is offset by a "shipping and handling charge" of almost $70.00. I'm not cheap but I vote with my pocketbook. I like having 2 of them, though I've probably used both at once only a few times. (Owning a very small call center has left me with zero tolerance for snottiness from people who are being paid to be nice to me!) So, If the current ones burn out, I'll buy a different brand locally.
Go ship and handle yourselves, Nu-Wave!
Today is a gift, that's why they call it the present.