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Old 08-07-2012, 08:47 PM   #1
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Compliments for new Airstream dealer in Nampa, Idaho

Somewhere between Santa Cruz and Winnemucca, Nevada our fresh water tank began to leak. Between Winnemucca and the middle or nowhere, the leak increased and we lost half the tank in a few hours. Since we were on our way to British Columbia for a good spell of dry camping, we thought we'd have it fixed at Bretz RV in Missoula. We had a repair done there in the past and they did a good job. Unfortunately, they couldn't take us for 10 days, way too long given our vacation schedule. Luckily, the lady at the RV park where we stayed in Nampa (Mason's RV Park on Franklin, simple but convenient and fine), told us to check out the dealer down the road who seemed to have a lot of Airstreams on the lot.

It turns out the dealer is brand new, open for just a few weeks. They're an Airstream only outfit, associated with Airstream Adventures Northwest, who also have places in Portland and Seattle. We got them on the phone, told them our tale of woe and they told us to be at their lot first thing in the morning. It was a tricky repair, requiring going in through an access panel in the floor under the refrigerator. They were able to replace the broken fitting with a part they had to hustle to find locally. They filled the tank, pressurized it, and it held. They got it buttoned up and we were out of there at about 6:00 in the afternoon.

Here's what I like about these folks. They were very nice on a personal level, with really friendly, helpful attitudes. They took us right away, jiggering their schedule to help out. It was a warranty repair, but they treated us like we were paying customers. And they did all this on a day when the mercury hit 106. I wouldn't have blamed the service guys if they took two days to do the work, it was that tough a job and that brutal a day.

These folks had quite an inventory of Airstreams and it was fun to go through all the latest models. If I were buying new, I'd give them a call. Being new guys on the block, I bet they're dealing. And if I lived in the region, I'd certainly give them my service business.
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Old 08-07-2012, 09:02 PM   #2
Len and Jeanne
 
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I think this one shows up as in Boise, ID. Good to know!

We've also had good luck at Airstream of Spokane in eastern Washington.
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Old 08-07-2012, 09:16 PM   #3
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That's good to hear -- both ways, in a sense. I'll certainly think about them if I'm down towards Boise, but it seems like someone at Bretz just dropped the ball. After all, you're "on the road!"

I've had very good experience with Bretz in some things, but in some others... well, so-so. But they are sometimes so big a dealer that things seem to drop through the cracks. If they called me up and said "we had to slip your <scheduled job> to tomorrow to work in a guy on the road with an emergency...." I'd understand - especially knowing that "...there but for the grace of God, goes me!"

Glad you are back in business!
(and, re: Airstream in Spokane - we're scheduled into them Thursday morning on our way to Monitor, WA for the vintage rally over the weekend, but if they couldn't do our work because of an emergency... again, I'd understand! But I do know they know we're coming and will try to accommodate us.)
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Old 08-07-2012, 09:28 PM   #4
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Thanks for the post. We go through that way a lot, going to and from Seattle. We'll stop and look around next time.

Ken
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