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Old 09-03-2014, 08:15 PM   #29
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Bold', thanks for the explanation. I haven't noticed a "throttled" slow down in speed even though we always go over 4.7 GB. When we get over 5 GB, they send me an e-mail (they do for 75% and 90% also). You can enable those warnings on their website.

We are also long time Verizon customers, but not devoted. I've called about our using more than they predicted by 50-100% and it takes a hour to get anywhere with them. It is the usual corporate phone agony. Sometimes they knock off a charge and if you are lucky you might hit on a new plan that is cheaper for the same thing and they'll switch you to it. They are always nice to talk to, but they are very limited in what they will do. I'd hate to have to work for one of these companies and have to lie to people every day.

We are at 5.54 GB today and it resets tonight. I ought to download something big .46 MB isn't big anymore) now just because I can and I paid for it, but it not worth my time. That .46 GB costs me $4.60. This post will chip off a little bit of it. There is a way on the Jet Pack to see what you used, but it can be 12 hours off, so I may have used it by now and don't know it. They just automatically add a GB and a $10 charge each time we go over whatever we paid for.

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Old 09-03-2014, 11:46 PM   #30
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Quote:
Originally Posted by BoldAdventure View Post

First they are claiming they're only doing it to unlimited plan holders, the top 5% of users and anyone using over 4.7gb of data per month. They are also claiming that it's only when a tower is experiencing high demand. Which could be the case in a park.

That's Verizon's defense. That being said, a lot of folks have independently tested this and experienced throttling when they go over 4.7gb with regular 10gb plans. And some have reported their speeds being reduced based on file size. Or throttling of Netflix. These are independent tests, and really, folks who do tests are probably high demand users anyways.

I think you can figure out if you have to worry about throttling.

I'm a front end web developer, it's how I support my family. So it's a concern of mine that my speeds be consistent. So I follow this pretty regularly.

I didn't want to alarm or worry anyone, just wanted to get some info out there.

Again, I don't think many of you have to worry about it.
Thanks very much for this insight.

I have been using a Verizon 4G MiFi on the road for several years now, and one of their 3g EVDO USB modems for several years before that. To give Verizon their due, they have done an unbelievable job of building out their 4G LTE network. I never cease to be amazed to turn on the modem at some campground out back of beyond, and have it cheerfully give me 2 or 3 bars of 4G signal.

Having said that, you never know what you are going to run into.

For example: I have both a Droid 4 smartphone with the 3 Gb data plan and the MiFi with the 5 Gb plan. It's kinda handy to be able to look at the smartphone and see what kind of data coverage you have before setting up the laptop.

Except--the data coverage is not always the same on the two devices. One campground in northeastern Wisconsin has given me the same results on two different occasions. The smartphone shows roaming voice coverage and no data coverage. I assumed I didn't have data until another camper said they had data coverage on their MiFi. So I turned on the MiFi and lo and behold, a fairly decent [3G] data connection.

My theory is that, since the phone is showing "roaming" on voice, that Verizon was paying a premium to the local carrier for data. And decided to tell $30-a-month smartphone data plan customers "no coverage" but give $50-a-month MiFi customers a data connection. Who knows?

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We are also long time Verizon customers, but not devoted.
Very well put. You have to watch Verizon. I have had them bill me for data overage when I didn't come anywhere near using my monthly allotment, and back when I had land line service with them, charge me for "inside wire maintenance" for which I most emphatically didn't sign up.

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They are always nice to talk to, but they are very limited in what they will do. I'd hate to have to work for one of these companies and have to lie to people every day.
Ditto. That seems to be their customer service strategy. They are always cheerful and helpful, but in the long run they seldom actually do anything to solve the problem. I have had customer service representatives assure me of something which the next customer service representative assured me was not true. I don't think they were being dishonest; more likely the plans are so complicated--and change so often--their own employees don't understand them. (Can you say, "shell game"?!)
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Old 09-04-2014, 04:23 AM   #31
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my experience with verizon for the past two years echo all the drama listed above.
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Old 09-04-2014, 11:40 AM   #32
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Verizon, and many other corporations, operate on short term results and forget that someday it will bounce back and bite them. How many large corporations that followed that business model in the past 50 years are still around? GM is a perfect example. When I was a kid they made the best production cars inb the world, then they got fat and complacent and turned out crap and the Japanese crushed them. GM's cars improved tremendously with competition, but the past caught up with them. Reputation is hard to regain.

Hopefully the FCC will chose to regulate these companies and make them be consumer oriented, but that will take some time. Two decades ago companies that leased lines from ATT drove long distance rates down; now the same is happening with cell service. When the wifi contract runs out, goodbye Verizon.

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Old 09-04-2014, 02:32 PM   #33
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Yoweee.

I have to say the customer service people at Verizon are not the best in terms of problem-solving. Seem to be reading off a script, and know only what is on the paper. That is true for most help desks, in my experience.

I generally go right to the tech support folks, who know what they are doing and have been extremely helpful in resolving issues and exploring options. They also have a lot of flexibility, as opposed to the help desk and even in the stores.

The data on our cell and the Mi-Fi are combined in some kind of sharing plan....so that anything unused on one can be piggy-backed onto the other, without extra costs. They offered that aftr looking at what data was used, and from what device.

It may be, for me, that relative ignorance is bliss. Not in the practice of streaming movies, it may be that I simply have not experienced what some of you have.....therefore, not an issue for me.

What I like about Verizon is the coverage.

That's what's most important to me at this point in my life.


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Old 09-04-2014, 02:44 PM   #34
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Coverage is why we selected Verizon, but the others are catching up.

I have spoken to tech support about how much data they say we are using. I got them to change the number for the wifi unit to check whether we were being hacked. Didn't do any good. They told me they would check from their end and call me back—that was about 5 months ago and they haven't called. At least Dish lowered my bill by about $35 for a year with the same service when I complained about their costs—that took an hour too.

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Old 09-04-2014, 03:38 PM   #35
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I always take names and keep notes, when calling to resolve a problem.

If someone did not call me back, I would be calling them back. There should be notes in your account of whatever discussed, so that someone else can pick it up.

The tech support folks should be able to help with a breakdown of usage, Gene....days, times, etc., to isolate what the draw is.

It would take a lot for me to leave Verizon, but if I could be substantially better served by another provider.....I would go.


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Old 09-04-2014, 06:20 PM   #36
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I always take names and keep notes, when calling to resolve a problem.

Maggie
That's what I used to tell my clients when they had no records of anything. But, I suspect just like them, I trust my memory (or what's left of it) and can't be bothered following up sometimes. I don't forget what company has treated me badly. The companies which lease from the big boys give you the same service, and sometimes better, at a lower price. I wish I could remember the name of the company (started with an "M") that did that for long distance back in the 1980's—they were corrupt and the company eventually folded, but when things were working, they were worth using.

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Old 09-04-2014, 09:21 PM   #37
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Coverage is why we selected Verizon, but the others are catching up.

I have spoken to tech support about how much data they say we are using. I got them to change the number for the wifi unit to check whether we were being hacked. Didn't do any good. They told me they would check from their end and call me back—that was about 5 months ago and they haven't called. At least Dish lowered my bill by about $35 for a year with the same service when I complained about their costs—that took an hour too.

Gene
I had a major problem with my first verizon mifi. We were going along fine for the first two weeks using about the same data as we used on Foxfi. Then when we reached the end of our trial period the data usage suddenly spiked to 8 GB in one day and the next 3 GB when we weren't even using the system. We ended up with 17 GB over our 10 GB data limit in 3 days and weren't streaming or doing anything but facebook and going to websites like this one.

Finally got them to replace our mifi with an upgraded version and have not gone past 6 gig a month since. also got them to refund us for the weird month of usage. It only took about a jillion hours on the phone to get someone to ok the exchange and credit.

But we go cross country twice a year so what are ya going to do. :P
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Old 09-04-2014, 10:15 PM   #38
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There is estimated to be 7.3 BILLION cell phones in use world wide. And you're wondering about bandwidth?
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Old 09-04-2014, 10:25 PM   #39
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Sometimes, I think we would all be better off sending smoke signals from our LP gas campfires-in-a-can...or perhaps flashing Morse Code with our LED running lights. Fooey on technology.
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Old 09-07-2014, 02:55 PM   #40
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Sinjin,

I've had weird spikes in data too. It was enough to indicate we downloaded a movie, but we didn't. Verizon could not explain it, changed the phone number to see if that changed anything. Nothing changed though the biggest spikes have stopped, but we go over the 5 GB limit every month by a little less than originally (average amount probably less than half a GB), so instead of getting billed for 7, it is 6. I don't think out usage really changed, but maybe their system of counting data (and minutes) is very flawed and how would anyone really know?

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Old 09-07-2014, 03:36 PM   #41
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NSA uploads from your devices can be data intensive.
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Old 09-07-2014, 04:17 PM   #42
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Maggie is correct, the jetpack is your best option....
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