We have been on the factory tour also. It had to be the same tour guide. He was so cordial and full of helpful information. It was really cool to have the tour given by someone who actually worked in the factory for so many years. I don't recall his name right now but he's a real asset to the company.
My only regret is that we didn't have our camera with us. Fortunately, we live close so I'm sure we'll take the tour again soon.