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Old 07-19-2019, 09:24 AM   #519
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Update: I have a mid-October appointment with my dealer, Windish RV in Lakewood, Colorado. The person I spoke with said there’s a new service bulletin for the fridge. They’ll need it for 3-4 weeks and, if I heard correctly, a second battery is being added. He sounded confident so, I’m optimistic. Unfortunately, it’ll be approximately 11months before I can let everyone know if it worked... Other than the fridge, the Basecamp has performed to expectations. We like it.
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Old 07-19-2019, 02:06 PM   #520
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Our trailer is back with the dealer now waiting for service. According to the dealers service department AS and Dometic have come up with a list of things that they want to get checked out. Allegedly they're really starting to take this seriously. <eyeroll>

At this point we're 2 years without a working fridge and several 'fixes' that have only wasted time. I'm trying to stay optimistic but Airstream needs to get it's act together. We paid too much money for these issues.
Hi YoungishJedi,*

We're very sorry to learn about the issues you are having. Please don't hesitate to reach out to us for assistance by sending us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
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Old 07-23-2019, 10:46 AM   #521
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Originally Posted by dgirvin View Post
Iím having the same experience with mine. This past weekend was in the 90s with high humidity and my fridge (Oct 2019 build - propane/electric. Fridge worked perfectly, kept food cool and made ice cubes in a couple of hours. Fan only ran on propane while on the highway.
The second half of our trip exposed the systemic issue with the Dometic fridge. We dry camped for several days and the fridge never stayed below 40 degrees except early and late in the day and overnight. I think we got lucky that upon leaving home we had everything pre-cooled to 33 degrees in our home fridge along with some ice packs. But as we continued our trip and restocked the fridge with groceries we had to keep rotating the ice packs in and out of our Engel freezer just in an attempt to keep the fridge temps in the upper 30's at best.
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Old 07-23-2019, 10:53 AM   #522
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Our 2019 BasecampX with a Dometic fridge is performing very well on propane and shore power.
We traveled 2600 miles so far on this trip with daytime temps while driving as high as 96 degrees and the maximum temp reached in the fridge has been 41 degrees after 6 hours on the road traveling at 65 mph. Starting temp is 33 to 34. I use a good digital thermometer that also measure humidity and keep it on the middle shelf. We always follow best practices by packing with cold food and leaving some air space.
The large and fairly loud fan does kick on and stays on until the fridge cools back to the lower 30's but always shuts off well before bedtime and the fridge is basically silent through the night.
We dry camped for several days and the big fan does kick on and off during the day but temps in the fridge stayed in the 30's. We also parked in a friend's driveway for 5 days (in an HOA no less - try that with a 25' Cloud) on shore power in direct sun in hot temps and the big fan cycled on basically the same intervals as it did with propane.
Ours is a September 2019 build date with the redesigned vents and reshaped propane cover but it is still the Dometic fridge. The Norcold arrived in December builds.

Although I reported good results in the first half of our trip, the second half of our trip exposed the systemic issue with the Dometic fridge. We dry camped for several consecutive days and the fridge never stayed below 40 degrees except early and late in the day and overnight. I think we got lucky at the front end of our trip that upon leaving home we had everything pre-cooled to 33 degrees in our home fridge along with some ice packs. But as we continued our trip and restocked the fridge with groceries we had to keep rotating the ice packs in and out of our Engel freezer just in an attempt to keep the Dometic fridge temps in the upper 30's at best. Most of the time the temps were in the 40's. So bring an extra fridge/freezer with you because after my discussion with an Airstream Owner Relations Representative it's obvious that they are committed to this cover up regarding their monumental screw up in designing the Basecamp galley.
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Old 07-23-2019, 11:13 AM   #523
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Nova Kool model?

Does anyone know which model Nova Kool is installed in the December 2019 and newer Basecamps?

I contacted Airstream asking for my September 2019 Basecamp to be upgraded to a working fridge but got the runaround from an Owner Relations Representative whose job it is to run interference for Airstream and push the problem off onto their dealer network. They are eager to continue to waste the customers' time and the time of their dealers instead of facing the problem head on.

So in anticipation of multiple 4 hour round trips to my closest dealer who will not be able to fix the problem, it will be less expensive and less frustrating to purchase a Nova Kool and have it installed.

When I asked why if there's no problem with the Dometic, why did you change to the Nova Kool. The response was "it better suits the camping style of the Basecamps". Interesting, because I own a Basecamp!!

It's a cover up and they're sticking to their story.
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Old 07-24-2019, 01:57 PM   #524
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Originally Posted by abutters View Post
Does anyone know which model Nova Kool is installed in the December 2019 and newer Basecamps?

I contacted Airstream asking for my September 2019 Basecamp to be upgraded to a working fridge but got the runaround from an Owner Relations Representative whose job it is to run interference for Airstream and push the problem off onto their dealer network. They are eager to continue to waste the customers' time and the time of their dealers instead of facing the problem head on.

So in anticipation of multiple 4 hour round trips to my closest dealer who will not be able to fix the problem, it will be less expensive and less frustrating to purchase a Nova Kool and have it installed.

When I asked why if there's no problem with the Dometic, why did you change to the Nova Kool. The response was "it better suits the camping style of the Basecamps". Interesting, because I own a Basecamp!!

It's a cover up and they're sticking to their story.
I called Novacool and they told me the fridge in the new Basecamps is the R4500. Its Ac/dc...only runs on electric or battery. I have a 2017 Basecamp and still getting the run around with the fridge. My dealer is going to replace it for the second time and we all know that its not going to work on LP on a hot day. It's a ventilation issue but they won't admit it.
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Old 07-25-2019, 07:12 AM   #525
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You think they will install the NovaKool if you buy one?
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Old 07-25-2019, 07:31 AM   #526
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Here is what Im not understanding about Airstreams position.. Your dealer is going to install ANOTHER Dometic Fridge.??
The Nova Kool R4500 is about the same price??
Roughly $1200
The Dometic is aroung $1,000.
??

Here is some info that I have found, maybe useful to some:
Current Dometic Fridge:
Model RM2351RB
Installation cut out Dimensions:
H X W X D
29.75 X 20.5 X 21.5

Nova Kool R4500
H X W X D
28.375 X 20.25 X 21

Unless I am missing something, the Nova Kool units should fit with no alterations. I also found that the instructions to install the Dometic fridge is VERY SPECIFIC ON AMOUNT OF AIR GAP around the cabinet.
Hmmm
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Old 07-25-2019, 11:07 PM   #527
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They are replacing the Dometic Fridge under warranty, so Airstream doesn't have to pay for it, just installation. If they replace it with the NovaKool then they would be on the hook for the cost. This is total bs!
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Old 07-26-2019, 05:44 AM   #528
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You think they will install the NovaKool if you buy one?
If I pay them. I'm certain that they'll do nothing under warranty except for what has been authorized by Airstream.
I learned when suing Chrysler over a recurring issue with one of the early model Sprinters that once you get in front of a judge a lot of consideration is given to how many opportunities the manufacturer or dealer is allowed to solve the problem. After several failed attempts by two different dealers I went to an independent. He couldn't fix it either but the judge opined that I didn't give the dealers enough chances.
So you have to complain to the dealer every chance you get, over and over, and document each time if you hope to prevail in court. And in our cases, all due to a $1,000 absorption refrigerator that by design uses a heat source to produce energy to cool, and can't cool when it's hot because Airstream did not allow for proper ventilation.
I'm only 7 months into this and have over two years left on the warranty but a lot of the folks in this thread have already been at it for two years or more. How much is their time worth?
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Old 08-03-2019, 02:34 PM   #529
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An interesting new thread FYI:

http://www.airforums.com/forums/f48/...mp-199017.html
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Old 08-04-2019, 07:53 AM   #530
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Kingston , Ontario
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I was asked to provide an update on my fridge when i got to the hot weather, so here goes...Iíve now spent around 35 nights in my 2019 BCX with the propane fridge. The most recent 13 days was spent in hot weather (30-35C/85-90+F), mostly on shore power and the fridge performed really well. Actually froze some of my lettuce when the temps were over 90F one day. Fan definitely ran constantly from mid-morning until just after dusk, but otherwise no issues. Will update this thread if there are any changes. Heading out for another 2 weeks shortly. Loving my BCX! I know others have had issues but mine has been flawless so far, other than a small leak in the front centre window, which my dealer fixed quickly.
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Old 08-04-2019, 01:26 PM   #531
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. . .
The most recent 13 days was spent in hot weather (30-35C/85-90+F), mostly on shore power and the fridge performed really well.
. . .
Thanks for the report. Was the front of your trailer in shade during most of this time?

Will you be able to test your fridge in hot weather, when it is using only propane -- with the front of the BC in direct sun? Performance on shore power has been less of an issue IMO.

Thanks,

Peter
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Old 08-04-2019, 10:36 PM   #532
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Originally Posted by abutters View Post
If I pay them. I'm certain that they'll do nothing under warranty except for what has been authorized by Airstream.
I learned when suing Chrysler over a recurring issue with one of the early model Sprinters that once you get in front of a judge a lot of consideration is given to how many opportunities the manufacturer or dealer is allowed to solve the problem. After several failed attempts by two different dealers I went to an independent. He couldn't fix it either but the judge opined that I didn't give the dealers enough chances.
So you have to complain to the dealer every chance you get, over and over, and document each time if you hope to prevail in court. And in our cases, all due to a $1,000 absorption refrigerator that by design uses a heat source to produce energy to cool, and can't cool when it's hot because Airstream did not allow for proper ventilation.
I'm only 7 months into this and have over two years left on the warranty but a lot of the folks in this thread have already been at it for two years or more. How much is their time worth?

You're only 7 months in and you are still bitching about a 1000 dollar refrigerator? Why do you condescendingly respond to me? Here you go: In Iraq we had a limit of starting the auxillary power unit in a black hawk helicopter of 53 degrees celcius.. Guess what: we didnt bitch at 55 degrees celcius we started it up. We didn't post on the forums afraid if it was gonna blow up!

How much time do you waste litigating a company when this is a recreational vehicle for camping not glamping? how much is your time worth litigating instead of outdoors?

Do you adapt and overcome? Come up with a better solution? Or have a stupid response to a simple question in my response. You are a fair weather american and I would hate to be near your presence bitching so much.

Suing chrysler over what 1000 dollars? you could have made 200k in 7 months of bitching? Time is money.. I probably paid for 10 airstream in the time it's been in your head fuming.

How much of your time is worth reading my response? You mad yet? Garbage in , garbage out...

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