Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-15-2007, 04:27 PM   #1
Rivet Master
 
bobfowler's Avatar
 
1972 Argosy 20
Middletown , New Jersey
Join Date: Nov 2006
Posts: 589
Images: 14
Thumbs up Now THAT is what I call service!

I called the service department at Colonial yesterday afternoon about my leaking windows, sink trap and a few other things and spoke with Monica, the Warranty and Service Advisor. I explained the issues involved and she asked if I could bring it in next week. I told her about an upcoming business trip that would prevent that and asked if I could just drop it off today and pick it up when I get back, she was fine with that.

This morning, I dropped the trailer off (they have a REAL nice, brans spankin' new service facility), showed them where the trouble areas were, and went back to work - expecting to pick my rig up on the 26th when I get back from my gig in Orlando.

About 3 this afternoon, Monica called me to let me know that they were able to get to work on it today and it's done! Out-Friggin'-Standing! I'm going to go back at lunchtime tomorrow and reclaim my baby...

Kudos to Monica and the Colonial Airstream Service Department!

Oh yes... Almost forgot... She got me the door stays as a retro-fit (thanks Rhonda at Airstream!) so my doors don't bash the crap out of my tent anymore! Ahhhhh.... I'm in love!
__________________

__________________
Bob Fowler

Some people are like Slinkies. They're really good for nothing, but they still bring a smile to your face when you push them down a flight of stairs.

TAC - NJ-007

bobfowler is offline   Reply With Quote
Old 05-15-2007, 04:41 PM   #2
Rivet Master
 
2007 25' Safari FB SE
Suburbia , Sunny So Cal
Join Date: Jun 2006
Posts: 3,756
Wow!!

Now that is Class A service! I am truly stunned that they did it that fast.
__________________

__________________
I'd rather be boon docking in the desert.

WBCCI 6731 FCU
AIR# 13896
CA 4
Goin camping is offline   Reply With Quote
Old 05-15-2007, 05:32 PM   #3
2 Rivet Member
 
zanad's Avatar
 
1965 24' Tradewind
boi, one of the few in , Idaho
Join Date: May 2007
Posts: 24
not bad if increadible *****
stars
__________________
zanad is offline   Reply With Quote
Old 05-15-2007, 06:06 PM   #4
Rivet Master
 
yukionna's Avatar
 
Massachusetts
Join Date: Oct 2002
Location: 1964 17' Bambi II
Posts: 4,278
Images: 18
Send a message via Yahoo to yukionna
Quote:
Originally Posted by bobfowler
I called the service department at Colonial yesterday afternoon about my leaking windows, sink trap and a few other things and spoke with Monica, the Warranty and Service Advisor.
Good news on the service at Colonial. Bad news to hear about bad quality coming out of the factory.
__________________
WBCCI Region One

Attitude is the only difference between ordeal and adventure
yukionna is offline   Reply With Quote
Old 05-15-2007, 06:27 PM   #5
3 Rivet Member
 
2007 34' Classic
Pecos , New Mexico
Join Date: Nov 2006
Posts: 124
We bought a new 34' Classic from Colonial in January. We have had very few problems with the trailer, but the small things have been taken care of quickly and easliy by FedEx. Had a brake problem while on the road and was able to talk directly with the service manager to get it taken care of and get us down the road. Great folks to deal with!
__________________
Pecos Pete
Cow Creek, NM
'07 34' Classic
Pecos Pete is offline   Reply With Quote
Old 05-15-2007, 06:56 PM   #6
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
Great to hear they have great service after the sale!

I know they post some great info on the forum and keep us all on top of new things out there in Airstreamland.
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 05-15-2007, 07:22 PM   #7
Rivet Master
 
TinShack's Avatar

 
2005 28' Safari S/O
Paradise , California
Join Date: Jul 2006
Posts: 3,438
Images: 28
Colonial is a very customer oriented dealer and I am deeply appreciative of their website. It's where I go when I want the latest AS pictures.

On a sidenote, I've taken my AS to my local dealer for service twice. I received similar service from them, but only because I have a Hensley hitch. They are not set up to move the trailer around without hooking it up to a truck, so they always work on it first to get it off the lot! Another kudo for a Hensley hitch!
__________________
Steve
"THE OLDER I GET, THE BETTER I WAS"
TinShack is offline   Reply With Quote
Old 08-23-2009, 10:49 PM   #8
2 Rivet Member
 
basecamper's Avatar
 
2008 Base Camp
Elizabethtown , Kentucky
Join Date: Aug 2009
Posts: 27
We have a 2008 Basecamp, but just recently purchased the Kelty tent. Could I ask, what are the "door stays" of which you speak (that keep the doors from bashing the tent)? Thank you.
__________________

__________________
basecamper is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
1975 Service Manual casarodante General Repair Forum 4 09-28-2017 04:40 PM
Vote on lost key return service 66TradeWind Community Polls 12 05-01-2009 11:28 AM
Internet service Dbraw Forum Admin, News and Member Account Info 1 10-08-2002 08:48 PM
Trans service ALANSD Mechanics Corner - Engines, Transmission & More... 8 08-30-2002 01:24 PM
Can't find Secretarial Service?? roessler General Repair Forum 2 08-13-2002 01:44 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 05:23 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.