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11-14-2019, 12:45 PM
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#1
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3 Rivet Member
2023 27' International
Waynesville
, Missouri
Join Date: May 2019
Posts: 168
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New 2019-2020 Models Recall
https://www.consumeraffairs.com/amp/...rs-111419.html
Airstream is recalling 1,888 model year 2019-2020 trailers due to ball coupler installation issues. Airstream will notify owners and the recall is expected to begin in December, 2019.
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11-14-2019, 12:50 PM
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#2
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Rivet Master
2016 27' International
Sherwood Park
, Alberta
Join Date: Jul 2017
Posts: 1,026
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I am not an engineer, but just putting in a shim to deal with the Dexter coupler issue seems to be a pretty simplistic retrofit. Not sure I would be happy with this fix. Glad I do not have a Dexter coupler.
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11-14-2019, 01:15 PM
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#3
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3 Rivet Member
2023 27' International
Waynesville
, Missouri
Join Date: May 2019
Posts: 168
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Sounds like there's a little wiggle they want to tighten up.
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11-14-2019, 05:38 PM
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#4
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Rivet Master
2019 30' Classic
Canfield
, Ohio
Join Date: Jul 2015
Posts: 2,559
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First time I've seen it. Is my trailer under the recall??
__________________
"At some point, throwing money at the problem *is* the right answer", Uncle Bob
x\x/x\x/x\x/x\x/x\101970\x/x\x/x\x/x\x/x\x/x\/x\x/x\x/x
Tom & Doty
2019 Airstream Classic 30 Twin
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11-14-2019, 07:19 PM
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#5
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Rivet Master
2019 30' International
Pennsylvania
, Pennsylvania
Join Date: May 2016
Posts: 1,234
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Quote:
Originally Posted by thewarden
I am not an engineer, but just putting in a shim to deal with the Dexter coupler issue seems to be a pretty simplistic retrofit. Not sure I would be happy with this fix. Glad I do not have a Dexter coupler.
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Unless Dexter owns Demco, it ain't Dexter.
It's Demco.
__________________
If you ain't havin' fun you ain't doin' it right
2017 Ford CCSB F250 XLT 6.2L Gas 4x4 Ruby
2019 International Serenity 30 Rear Twin
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11-14-2019, 07:21 PM
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#6
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3 Rivet Member
2014 25' Flying Cloud
Comox
, British Columbia
Join Date: Nov 2015
Posts: 149
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Quote:
Originally Posted by turk123;2308064
Does it seem Airstream is not that concerned as they are not even notifying anyone until December?? Odd.
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Actually I suspect they are VERY concerned as a number of people on FB reporting they have received a personal phone call about it already. Airstream is send out a special hitch lock to them that is to be use to safely tow it to the dealer.
Why not able to fix until December my quess is that due to volume of trailers ( looks like most of the 2019 and 2020 models ) they do not yet have enough parts made to fix them tomorrow. We see that frequently on car recalls. Get at notice that your car has an issue that may kill you but sorry we will not have enough product available to fix it for a few months..... over the years I had two such recalls.
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11-14-2019, 07:29 PM
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#7
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Rivet Master
1960 22' Safari
in the wilderness
, The great Mojave Desert
Join Date: Jun 2006
Posts: 4,077
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There is a big thread in the tow vehicle hitches subform.
A fellow from the hitch company is there answering questions etc. You all may want to drop in there and if you do. You will know what is happening from the hitch co. side and what their plans with Airstream are.
__________________
I'd rather be boon docking in the desert.
WBCCI 3344 FCU
AIR# 13896
CA 4
Yes, we have courtesy parking for you. About an hour North of Los Angeles.
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11-14-2019, 08:00 PM
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#8
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Rivet Master
2019 27' Globetrotter
McHenry
, Illinois
Join Date: Apr 2018
Posts: 2,153
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Found more details
I Googled it and came across this site with a date range of manufactured units:
http://www.arfc.org/rvs/airstream/gl...r/recalls.aspx
It shows April 24 - August 29, 2019. We visited the Jackson Center to see our Globetrotter on the line the first week in April. Hopefully the dates are accurate and we missed the recall.
__________________
2019 27’ Globetrotter FBT Walnut/Dublin Slate
2018 FC23FB
2019 Ram 2500 6.4 Hemi Laramie Blue Ox 1000#
WBCCI# 10258
RETIRED!
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11-15-2019, 11:06 AM
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#9
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Rivet Master
2016 27' International
Sherwood Park
, Alberta
Join Date: Jul 2017
Posts: 1,026
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Quote:
Originally Posted by majorairhead
Unless Dexter owns Demco, it ain't Dexter.
It's Demco.
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You are absolutely correct. I would like to blame it on spell check, but...
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11-15-2019, 11:24 AM
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#10
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2 Rivet Member
2019 27' Globetrotter
Lacey
, Washington
Join Date: Apr 2019
Posts: 68
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Update as of 11/15
I just spoke with Airstream JC. Hitch manufacturer had two automated welding units. One was functioning perfect and the other was slightly out of tolerance specification about 50% of the time. These defective units (about 900) were installed on rigs manufactured the last two weeks of model year 2019 and 2020 rigs.
My experience tells me the Airstream has this under control and knows which rigs need recall work. Call AS at 877-596-6505 and have the last six numbers of your vin# ready to relay to the operator.
__________________
Gary W.
Olympia, WA
WBACI #16885
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11-15-2019, 12:04 PM
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#11
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Rivet Master
2016 16' Sport
Miami
, Florida
Join Date: Aug 2016
Posts: 1,593
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What’s wrong with pronouns?
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11-15-2019, 05:28 PM
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#12
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Retired.
Currently Looking...
.
, At Large
Join Date: Jun 2003
Posts: 21,276
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Quote:
Originally Posted by Shiny16
What’s wrong with pronouns?
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I consider them to be too uppity, compared to amateur nouns.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
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11-15-2019, 05:34 PM
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#13
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Rivet Master
2016 16' Sport
Miami
, Florida
Join Date: Aug 2016
Posts: 1,593
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Quote:
Originally Posted by overlander63
I consider them to be too uppity, compared to amateur nouns.
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Feel the same. Never liked them!
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11-20-2019, 09:09 PM
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#14
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2 Rivet Member
Commercial Member
Boyden
, Iowa
Join Date: Sep 2019
Posts: 69
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Quote:
Originally Posted by Northerngirl
Actually I suspect they are VERY concerned as a number of people on FB reporting they have received a personal phone call about it already. Airstream is send out a special hitch lock to them that is to be use to safely tow it to the dealer.
Why not able to fix until December my quess is that due to volume of trailers ( looks like most of the 2019 and 2020 models ) they do not yet have enough parts made to fix them tomorrow. We see that frequently on car recalls. Get at notice that your car has an issue that may kill you but sorry we will not have enough product available to fix it for a few months..... over the years I had two such recalls.
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Northerngirl,
like had said in another thread I'm not sure where the Dec dates are coming from on the recall. That being said there is no waiting that long, AS will be shipping parts over the next few days to dealers to fix the issue.
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11-21-2019, 07:18 AM
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#15
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Rivet Master
2020 28' Flying Cloud
2017 23' Flying Cloud
Hiawassee
, Georgia
Join Date: May 2017
Posts: 1,398
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I had mine checked on Tuesday. It checked out OK. My AS was manufactured in Aug 2019. The test is pretty straightforward: a gauge is placed in the coupler. If it fits, you have a problem. If not, you’re ok.
“If the gauge don’t fit, you must acquit.” Where did I hear that before?😂
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11-21-2019, 12:02 PM
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#16
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2 Rivet Member
Commercial Member
Boyden
, Iowa
Join Date: Sep 2019
Posts: 69
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Quote:
Originally Posted by KK4YZ
I had mine checked on Tuesday. It checked out OK. My AS was manufactured in Aug 2019. The test is pretty straightforward: a gauge is placed in the coupler. If it fits, you have a problem. If not, you’re ok.
“If the gauge don’t fit, you must acquit.” Where did I hear that before?😂
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Good to hear everything is good to go !
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11-21-2019, 05:59 PM
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#17
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2020 Classic 33
Box Elder
, South Dakota
Join Date: Oct 2013
Posts: 1,731
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Lots of boxes of Demco parts being worked through for shipping in the customer service area in the Service Department in Jackson Center. Buried Corey and the other guys.
__________________
Gary
2020 Classic 33 Twin, 2019 Ram 3500 Longhorn, ProPride
NØVPN
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11-22-2019, 02:50 PM
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#18
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2 Rivet Member
2022 30' Classic
Hilton Head Island
, South Carolina
Join Date: Nov 2015
Posts: 42
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Received my coupler lockout box today. Hardware is definitely heavy duty and the instructions look straightforward. Box included a letter from Airstream explaining situation.
I inquired about using an non-Airstream facility to inspect the hitch and was told it would be ok and to coordinate with AS Customer Service. I will need to pay for service visit and then be reimbursed by Airstream. Seems fair and reasonable to me.
Mistakes happen. I believe how companies respond to mistakes sets the good companies apart from the not-so-good. I’m pleased with how Demco and Airstream have responded to this mistake.
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11-25-2019, 04:57 PM
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#19
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Rivet Master
2020 22' Bambi
2022 25' Globetrotter
St-Laurent
, Quebec
Join Date: Aug 2019
Posts: 877
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I got the email as well and am expecting my box with the lock. However, my AS was at the dealer a few weeks ago for other work and they checked the coupler then. I imagine they were informed ahead of time. My service confirmation details the verification and the fact the coupler is ok. I enquired with my dealer after receiving the notice from Airstream and they confirmed via email my coupler was fine and I did not need to have it checked again.
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11-28-2019, 08:52 AM
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#20
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Rivet Master
2016 30' International
redondo beach
, California
Join Date: Feb 2017
Posts: 769
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Quote:
Originally Posted by TerryHHI
Received my coupler lockout box today. Hardware is definitely heavy duty and the instructions look straightforward. Box included a letter from Airstream explaining situation.
I inquired about using an non-Airstream facility to inspect the hitch and was told it would be ok and to coordinate with AS Customer Service. I will need to pay for service visit and then be reimbursed by Airstream. Seems fair and reasonable to me.
Mistakes happen. I believe how companies respond to mistakes sets the good companies apart from the not-so-good. I’m pleased with how Demco and Airstream have responded to this mistake.
Attachment 356669
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Does the hitch work normal with the new thing bolted on?
__________________
Randy and Beth 15 F250, 16 30' International, ProPride, Dexter 3" lift, Michelin 16, Dill TPMS, Centramatics, Battleborn x4, Victron BMV and 1.2KW inverter, Orion DC/DC, BlueSolar MPPT, 300W solar, Alpine iLX, Polk MM1, Samsung smart 42"
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