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Old 12-17-2018, 09:46 AM   #1
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Mars , Oregon
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New 2019 Basecamp X! Few issues

Picked up our basecamp about 2 weeks ago. First travel trailer for us. Only took 1 trip out close to home thankfully to find out our rear door leaks when driving.





When we also picked it up from the dealer they noticed the rock panel up front was damaged when it was installed at the factory. Its covered and should all be fixed over xmas. Didn't get a picture of it but how they thought it was OK to send it that way was insane. The nuts were partly stripped and the panel and was bent outward due to them pushing so hard on it to install it to get the holes to line up.



Hopefully these are the only issues we find. Fingers crossed.


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Old 12-17-2018, 01:17 PM   #2
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Originally Posted by Fiala06 View Post
Picked up our basecamp about 2 weeks ago. First travel trailer for us. Only took 1 trip out close to home thankfully to find out our rear door leaks when driving.





When we also picked it up from the dealer they noticed the rock panel up front was damaged when it was installed at the factory. Its covered and should all be fixed over xmas. Didn't get a picture of it but how they thought it was OK to send it that way was insane. The nuts were partly stripped and the panel and was bent outward due to them pushing so hard on it to install it to get the holes to line up.


Hopefully these are the only issues we find. Fingers crossed.


Hi Fiala06;

Congratulations on your new Airstream and we're very sorry to learn about the issues you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
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Old 12-18-2018, 09:54 AM   #3
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Mars , Oregon
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Hi Fiala06;

Congratulations on your new Airstream and we're very sorry to learn about the issues you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
PM sent. Thanks
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Old 12-19-2018, 01:03 PM   #4
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Bentonville , Arkansas
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I also have a 2019 Basecamp X.

-Had a leaking rear door also but it was due to the door not closing properly. I adjusted the top rear striker plate with a screwdriver and all is well.

-Adhesive on the interior window shades came undone; trailer is at the dealer now and they're replacing all window adhesive

-Leak from fridge area; dealer said it's because of the drain pan under the fridge not being sealed properly

Overall very satisfied with my BC. Enjoy!
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